Why are some MBPs not eligible for the Snow Leopard upgrade (June 2009)

Discussion in 'MacBook Pro' started by reubs, Aug 17, 2009.

  1. reubs macrumors 68000

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    #1
  2. jbrenn macrumors 6502a

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    what model did you get? It looks like all feb 2008 and newer qualify for it.
     
  3. moral-hazard macrumors regular

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    #3
    As I understand it, all of the newer ones do - specifically those released after snow leopard was announced. If you have an older MBP it won't qualify.
     
  4. jedoyle macrumors newbie

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    #4
    Is it me, or do I not see the new 13" MBPs listed?
     
  5. reubs thread starter macrumors 68000

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    I got the 15.4" 2.53 Ghz MBP with 4 GB of RAM, model # FC118LL/A. It's not there, and I'm not sure why. When I do the "up-to-date" tool online, my serial number isn't recognized, either. I called Apple to talk about it, and I swear I think the folks they have working the 800 number and the Apple Chat desks are complete idiots.
     
  6. TechJPC macrumors newbie

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    #6
    Check again .. thats the one I got about 1.5 months ago and I just ordered the $9.95 Snow Leopard the other day.

    Joe
     
  7. sclough macrumors regular

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    #7
    I was able to order Snow Leopard for my wife's 13" MBP through the program...
     
  8. TechJPC macrumors newbie

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    My Bad, I got FB471LL/A.

    Sorry
     
  9. reubs thread starter macrumors 68000

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    Hmm. I just got off of Apple Chat, and they told me that I do not qualify for up-to-date. I guess they figure saving $250 off the price of a relatively new computer means I can spring the extra $20 to get SL at full street value.

    Oh, well.
     
  10. Peace macrumors Core

    Peace

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    When did you purchase your laptop ? And did it "originally" come with Leopard?
     
  11. reubs thread starter macrumors 68000

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    I purchased it Aug. 4, 2009. Yes, it's one of the mid-2009 models. Yes, it has the non-removable battery and the SD card slot and the FW800 port.

    I should have put that info in the first post. Sorry.
     
  12. HLdan macrumors 603

    HLdan

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    I don't know if refurbs are disqualified or not as you didn't say why you were disqualified, however it could be another situation, the person that owned your Macbook before you may have qualified your serial number and ordered Snow Leopard before returning it. In this case you wouldn't be able to qualify it again.
     
  13. Peace macrumors Core

    Peace

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    Very logical explanation. Impressive!! :p
     
  14. OllyW Moderator

    OllyW

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    #14
    I thought refurbs were always issued with a new serial number?
     
  15. HLdan macrumors 603

    HLdan

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    #15
    Very profound of you to do nothing but offer your sarcasm. :rolleyes:
     
  16. Peace macrumors Core

    Peace

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    #16
    Sorry but it wasn't sarcasm. It was a compliment.
     
  17. reubs thread starter macrumors 68000

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    I don't know why I'm not qualified, either. The model number for my particular model is not eligible via the page that I linked in my original post. Why that's the case, I don't know.

    Anyway, no huge deal. Just didn't want to spend full retail if I could get it for $10.
     
  18. Bill Gates macrumors 68020

    Bill Gates

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    #18
    They are, so while HLdan's explanation seems logical, it cannot be the case.
     
  19. HLdan macrumors 603

    HLdan

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    #19
    My apologies for misunderstanding you but why did you stick your tongue out at me after you complimented me? :eek:
     
  20. Peace macrumors Core

    Peace

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    #20
    Bad use of avatars I suppose.. I thought the tounge thing was just being funny.

    Which I thought it was I guess..:)


    But being on topic. Has the OP researched his serial number?. The logic board could have been replaced and booted it out of the database.
     
  21. OllyW Moderator

    OllyW

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    #21
    It doesn't matter what has been repaired on a refurb, it gets a brand new part number and serial number before it is re-sold.

    http://store.apple.com/Catalog/US/Images/apple_certified.html

    I would ring Apple and get them to sort it. There is no reason why it should not be eligible, it even links to the up-to-date program on the product page.
     
  22. jav6454 macrumors P6

    jav6454

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    Only Macs announced the day or after the day Snow Leopard was announced to be released (ei WWDC) are eligible. All Macs prior to that are not (ei Late 2008 or early 2009 Mac revisions) qualified for the Up-To-Date Program.
     
  23. HLdan macrumors 603

    HLdan

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    #23
    The one the OP bought is one of the mid 2009 models. He bought a refurb of the 15" with non-removable battery and SD card slot. I would recommend giving Apple another call and at least get a straight answer as to why it's not eligible, if it is in fact that refurbs are not eligible regardless when they were made then it's no biggie, just pay the $29.
     
  24. OllyW Moderator

    OllyW

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    #24
    Not true.

    Here's a list of the models that qualify. Many of them were updated well before WWDC but are still eligible for the up-to-date program.
     
  25. andyACEcandy macrumors 6502a

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    #25
    I just got my 13" MBP today.. how do I know if I have leopard snow?


    Mine says OSX 10.5.8
     

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