Conveniently missing/avoiding the main underlying point there, that largely due to its design a particular model effectively has a lower lifetime compared to previous and subsequent models. Nothing about "the law" was brought up on my part either, making that part of it moot.
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Why do you have to pay Apple $149 to fix the Touch Disease?
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You know there is something called an implied warranty right? You should do some reading.
Question, how long should a phone last in your opinion without any major problems?
I looked it up and found out about Implied Warranty of Merchantability and Fitness. Looks like touch disease issue can be litigated on these grounds.
You are right . No one forced me to upgrade to 7 Plus . I accepted that Apple screwed over the consumer here.There are some things I tolerate and some I don't. This did not affect my 6 so I accepted this and moved on That does not mean I don't know the reality here
ifixit says all 6 Plus will face this issue at some point during its life . There is a missing bracket or something on all the 6 Plus which is causing this
A video saying that all devices will experience something? That's about as much proof as videos that show UFOs. In fact it's probably even less so since a statement about the future is made which no one in the video can purport to actually know.
I have to agree that they are right about the fact that dropping it causes this defect, even though it shouldn't (depending on the impact of the drop). I carry mine case less and have dropped it numerous times and now am starting to notice that it is a little glitchy with the touch screen.
Whose talking about the UK? Not me.
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I know all about the UCC that is why I mentioned it. Everything I said is in line with the UCC.
Again, talking about the US here. If you are talking about the UK well you need to specify that. Most of us here are from the US, not the UK.
That statement is mostly true.
Every time stress is put on it (ie. walking with it in your pocket), the solders weaken.
Eventually, the solders would crack, rendering the device useless.
And it is being litigated in both CA and UT right now so we shall see how it turns out.
http://fortune.com/2016/10/10/iphone-touch-disease-lawsuit/
Typically the way it turns out is the consumer gets $10-$25 or so and the attorneys get a few million.
Apple claims that this is only an issue if you drop the device multiple times so they are claiming that it is not normal wear and tear that causes this - it is accidental damage according to Apple.
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Apple is claiming that you actually have to drop it on a hard surface to do this. It is being litigated now even as we speak so we will know eventually how it turns out. Usually the way it turns out is that the lawyers make a few million and the consumer gets a few dollars.
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True, but I think in cases like this there is no actual cash payout, its just the manufacturer is then responsible to repair or replace free of charge to those customers effected by this.
Apparently a logic question is "complaining". Yep, nice job mate.
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Which is what I personally hope they do. It will have two effects:
1. People will get the repair they need FREE OF CHARGE because it was Apple's fault
2. Apple will lose face
And that's part of the problem.
The iPhone 6 was NOT better than the older model in terms of strength.
Consumer Reports showed that the iPhone 6 and 6+ bent at 70 and 90 pounds of pressure respectively.
But the iPhone 5 bent at 130 pounds.
You simply can't subject the 6 to the same usage that the typical iPhone user was used to.
If not a flaw then that definitely should have been a warning given to all buyers.
How is it normal wear and tear when they do this out of the box still in the apple store?
James
Correct. It performs a fail, as would be expected from a device with no underfill on those chips, no bracing around them, and a device case known to flex.
Moreover, apparently boards from a particular supplier are even worse: not only do the solder joints fail, but the through-holes can fail.
Apple did not say that it was "only" if you dropped it. Claiming that would almost certainly open them to all sorts of legal problems for not admitting other ways for it to fail.
Instead, they ambiguously worded it this way:
"Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device."
They did not say that was the only way to cause it. This kind of disingenuous wording is Apple SOP. People think it said one thing, but it actually did not.
This problem is hardly new, people did have this problem when they still had their warranty but Apple never admitted it was a warranty problem.
This is completely different. This is clearly a hardware problem since many people have the same problem, and no other iPhone (even older ones) experience it even closely to the same extent as this.
So instead of being able to sell your 2 year old iPhone for a couple hundred bucks, it's now almost worthless because of a hardware problem.
Then why didn't the older 5S or 5 have this problem?
This. For example, the iPhone 6 came out in Sept 2014, and by Nov 2014 (two months later) threads were beginning to appear about it in the Apple support forums. e.g.
https://discussions.apple.com/thread/6686660?start=0&tstart=0
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As time went by, more and more people had it happen to them. (Some of my daughter's teen friends had it.)
Even AppleInsider, a rabid Apple supporter, ran an article this past August where they checked with four Apple stores over about a week, and found _over 780_ iPhone 6 and 6+ owners who had the problem. Up to 37% of iPhone 6+ repair appointments turned out to actually be caused by Touch Disease.
Now consider 100 weeks and hundreds of stores. And that's just people who live near a store. Too early to tell, but it might've affected millions, even tens of millions.
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Nor does it happen just because of falls. As one Apple Genius privately said to AI:
"It's about time that the Apple press got a whiff of the problem," one Apple Genius said to us. "I'm getting tired of pulling service stock out of the box, and seeing the exact same problem that the customer has on the replacement before I leave backstage."
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Because it mostly comes from wear and tear usage. Of course, mass production will result in various defaults, and Apple clearly learned from their 6 design to change the 6S design, but most of the cases come from users a sopposed to manufacturing defects.
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Just because other phones do better doesn't mean it's a defective design...
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Oh man... 780 iPhone 6's out of 100+ million iPhone 6's in circulation. Stop the press. Major news story.
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Why should that be a warning? Can't buyers think for themselves, and realize Apple never said it was stronger plus its thinner....?
But if that wear and tear causes a more significant issue in a noticeably earlier timeframe compared to previous models as well as subsequent models, there's something to to consider there, right?
You read too fast. That's 780 in just four stores over just six days.
The problem has been around for two years now (100 weeks). But let's halve that and use 50 weeks.
780 per week / 4 stores x 50 weeks x 480 Apple stores = 4.5+ million phones.
And that would be just the people who bothered to take it in because they lived near a store. And actually had Apple acknowledge their phone had the problem, which didn't happen a lot at first. And there'll be many more as time goes on.
Even if it were a quarter of that, that's a lot of affected people. OTOH, it could be several times that as well.
But we should also assume that, because the notice has been publicized, more people are taking them in.
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Apple should realize they should change their design. Which they did. But the amount of devices affected weren't nearly enough for it to be widespread and require a recall. They tried a new design and it didn't work. Moved on. Now offering a program to fix it.
You missed the point that proves "it was a design flaw!" wrong.
The amount of devices affected weren't nearly enough for it to be widespread and require a recall.