Why do you have to pay Apple $149 to fix the Touch Disease?

[3lionsbecks]

The Apple apologists in this thread are incredible.

Just wait until you have an issue with your Apple products. Apple's new standard of quality has dipped in recent years as profit trumps all.

Anyone who doesn't think this issue is a design flaw is naive.

My less than 2yr old 6+ was is perfect condition and not subject to drops. Not bent in any visible way and never kept in a back pocket. The genius remarked on how good the condition of my phone was.

There was no good reason for the touch issues to come up. This was the first phone I've ever owed that I have had issues with.

Clearly it was made with inferior design and materials.

 

[tubeexperience]

Apple should realize they should change their design. Which they did. But the amount of devices affected weren't nearly enough for it to be widespread and require a recall. They tried a new design and it didn't work. Moved on. Now offering a program to fix it.

So after Apple tried a new design that "didn't work", why should consumers have to pay $149 to fix it?

You missed the point that proves "it was a design flaw!" wrong.

The amount of devices affected weren't nearly enough for it to be widespread and require a recall.

And how do you know how widespread this issue is?

Have you contacted every single iPhone 6/6 Plus owner?

 

[macTW]

So after Apple tried a new design that "didn't work", why should consumers have to pay $149 to fix it?



And how do you know how widespread this issue is?

Have you contacted every single iPhone 6/6 Plus owners?

I don't know how widespread it is. The people with all the data, aka Apple, do. They also know what causes it and the frequency of repairs/replacements they have made. They determined it isn't widespread enough...

And yes, they do announce when something is "widespread." A la 2011 MBP GPU issue.

 

[C DM]

You missed the point that proves "it was a design flaw!" wrong.

The amount of devices affected weren't nearly enough for it to be widespread and require a recall.

You seem to agree that it wasn't a good design and accordingly due to the issues that the worse design has presented they have started offering a program to address it in some way for those that might have been affected by issues that can be linked to that worse design.

 

[tubeexperience]

I don't know how widespread it is. The people with all the data, aka Apple, do. They also know what causes it and the frequency of repairs/replacements they have made. They determined it isn't widespread enough...

And yes, they do announce when something is "widespread." A la 2011 MBP GPU issue.

It took four years and a class action lawsuit for Apple to launch a repair extension program for the 2011 MacBook Pro.

The fact that Apple still hasn't acknowledge the issue of the Touch Disease speaks volume to how widespread the problem is.

Apple would rather take a hit to its reputation than bear the burden of paying to fix all the affected phones.

 

[Applejuiced]

There was a battery recall for the iPod nano many years ago.
It took them a very long time to acknowledge that too.
But they ended up replacing my old nano with a new one that was many generations newer

 

[macTW]

You seem to agree that it wasn't a good design and accordingly due to the issues that the worse design has presented they have started offering a program to address it in some way for those that might have been affected by issues that can be linked to that worse design.

Nowhere did they say "this was a defect, so we shall repair it" like many people here think they should. Apple saw what causes the issue and decided to offer a fix.
[doublepost=1479887174][/doublepost]

The fact that Apple still hasn't acknowledge the issue of the Touch Disease speaks volume to how widespread the problem is.

... wrong. The fact Apple hasn't provided any free service, but instead has identified the cause and offers to repair it, show it isn't too widespread...

Also, when they made a design FLAW, they released a new iPad a few months later to fix it.

 

[tubeexperience]

Nowhere did they say "this was a defect, so we shall repair it" like many people here think they should. Apple saw what causes the issue and decided to offer a fix.
[doublepost=1479887174][/doublepost]

... wrong. The fact Apple hasn't provided any free service, but instead has identified the cause and offers to repair it, show it isn't too widespread...

Also, when they made a design FLAW, they released a new iPad a few months later to fix it.

The causes has been identified long ago:
1. Too weak structural material
2. Lack of underfill
3. Lack of metal shield

Also, are you using the fact that Apple hasn't provided free repairs as proof that the issue isn't widespread?

If anything, the opposite is true.

The issue is likely so widespread that it would cost Apple a lot of money to fix it.

Apple would rather take a hit to its reputation than spend money to fix the issue.

 

[macTW]

The causes has been identified long ago:
1. Too weak structural material
2. Lack of underfill
3. Lack of metal shield

Also, are you using the fact that Apple hasn't provided free repairs as proof that the issue isn't widespread?

If anything, the opposite is true.

The issue is likely so widespread that it would cost Apple a lot of money to fix it.

Apple would rather take a hit to its reputation than spend money to fix the issue.

So 13 of their current 17 programs are exchange or replace... yea I'd say they know when the issue is widespread or dangerous enough to require a new device vs a repair for use tissue.

https://www.apple.com/support/exchange_repair/

 

[C DM]

Nowhere did they say "this was a defect, so we shall repair it" like many people here think they should. Apple saw what causes the issue and decided to offer a fix.
[doublepost=1479887174][/doublepost]

... wrong. The fact Apple hasn't provided any free service, but instead has identified the cause and offers to repair it, show it isn't too widespread...

Also, when they made a design FLAW, they released a new iPad a few months later to fix it.

Like you said, they saw that the design wasn't a good one that was leading to problems ealsier and started taking steps to deal with it.

 

[tubeexperience]

So 13 of their current 17 programs are exchange or replace... yea I'd say they know when the issue is widespread or dangerous enough to require a new device vs a repair for use tissue.

https://www.apple.com/support/exchange_repair/

A lot of those programs have to do with issues that can be easily and cheaply repaired.

It doesn't take much effort to replace the battery/camera module/wake button.

It takes quite an effort to replace the Touch ICs on the logic board.

 

[Radon87000]

Like you said, they saw that the design wasn't a good one that was leading to problems ealsier and started taking steps to deal with it.

They tried to sneak out of the back door with the problem until iFixit caught them red handed and forced them to acknowledge the issue at least

 

[noteple]

A warranty is only as long as the manufacture has faith in their product.
1 Yr with only an extension till two is quite telling.
Even the battery is on its way out by then.

 

[laudern]

A warranty is only as long as the manufacture has faith in their product.
1 Yr with only an extension till two is quite telling.
Even the battery is on its way out by then.

A more accurate statement would be, a warranty is only as long as legally required.

 

[noteple]

A more accurate statement would be, a warranty is only as long as legally required.

In some countries it may be a legal requirement.
In the US the warranty, phone support and Apple care+ are marketing tools.

You could wrap yourself and stay warm in the pages of terms and conditions.

 

[Hanzu Lao]

Luckily in EU we have this awesome consumer protection law and i was able to help two of my friends to get their iPhones replaced because we provided enough evidence to prove why this happens.

In a court of law Apple would have zero chance to prove it's due to user negligence. I have no idea how a girl that uses a phone in a wallet case and carries it in a purse can damage the phone.

Apple is full of **** once again.

 

[The-Real-Deal82]

Why do you have to pay to fix your car when it is out of warranty?

Depends if it's recalled. I've had a 4 year old Toyota fixed out of warranty after the manufacturer acknowledged the fault stemmed from a design flaw.

My mother still uses an iPhone 4 where the screen is still working despite it being much older than an iPhone 6. Apple are avoiding responsibility.

 

[Atomic1977]

What is touch disease anyways? I don't have a iPhone.

 

[yanki01]

What is touch disease anyways? I don't have a iPhone.

9 months later...see post #2.