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tubeexperience

macrumors 68040
Original poster
Feb 17, 2016
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Why do you have to pay Apple $149 to fix the Touch Disease?


Is it because you are using it wrong?

Is the iPhone so special that you are not suppose to put it in your pocket?
 
You never pay for the repair / replacement when the vehicle is recalled. Apple NEVER admits fault.

Sure they do... Look at the other extension programs - MOST are at no charge.
https://www.apple.com/support/exchange_repair/

Not saying I agree with them, but in this case they determined that they are not solely at fault and instead offer repair at a discount.

About vehicles - I've have issues with mine where they haven't done a full recall, but gave me a substantial discount for a common issue that seemed to occur right after warranty expirations (Nissan and BMW).
 
Why do you have to pay Apple $149 to fix the Touch Disease?


Because it's out of warranty and the problem doesn't show up unless the phone was subjected to outside forces that Apple doesn't think a phone should be subjected to.

Is it because you are using it wrong?

If you're this guy, yeah:


It's a phone, why would you bend it?

Is the iPhone so special that you are not suppose to put it in your pocket?

No, you're just not supposed to put those kinds of stresses on a phone. At least in Apples opinion. I personally don't think that phones should be subjected to that kind of stress either. It doesn't happen in your pockets(unless you sit on the phone, and then, well, why would you do that?)
 
It's out of warranty. It is due to normal wear and tear and your device is out of warranty.

It's not normal wear and tear in my understanding. But anyways, I guess real question is why Apple prefers to take reputational hit over financial. Because now there's also a scandal with iPhone 6S battery issue brewing, as it happens also when 1yr Apple warranty started to expire, and these things can damage the brand's reliability image significantly.
 
It's out of warranty. It is due to normal wear and tear and your device is out of warranty.

there might be a few people who got the 6 when the 6s came out because it was cheaper, and got apple care +. so they still might be under warranty.
 
Because it's out of warranty and the problem doesn't show up unless the phone was subjected to outside forces that Apple doesn't think a phone should be subjected to.

No, you're just not supposed to put those kinds of stresses on a phone. At least in Apples opinion. I personally don't think that phones should be subjected to that kind of stress either. It doesn't happen in your pockets(unless you sit on the phone, and then, well, why would you do that?)

This argument would only be valid if you think that people treat iPhone 6/6 Plus differently than they do other iPhones, which I doubt is the case.

because other models use different materials.

That's true.

Apple removed the underfill and metal shield (that was present in the previous models) from the iPhone 6/6 Plus.

This again points to design flaws.
 
I trust what Ifixit said and it's a factory level problem not user experience and usage. Phone is not designed well and in some cases it may have problems with screen if someone is using it normally. Normally is holding it in pocket, right ?
 
Or in general, people abuse their phones and some are more susceptible to damage than others.

If the iPhone 6/6 Plus is more susceptible to damage than most other phones: that's a design flaw right there.

Imagine if there were widespread reports of the suspensions failing on a particular model of cars after driving over potholes.

"Some cars are more susceptible to damage than other cars" isn't going to fly.

But hey, keep sitting on your phone and blame Apple for damaged you caused.

Where in the world are you suppose to put your phone?

The front pockets are about an inch deep. Some pants just have fake pockets.
 
This is clearly planned obsolescence at its finest .The only thing Timmy cares about is money

If that was the case then every single phone should exhibit the same behaviour since they're mass produced. But that's clearly not the case. There's only a small percentage of people affected and they're likely to have mistreated their devices.
 
I had an iPhone 6 Plus for about 2 years. Never had the "touch disease" problem and it worked fine since the day I got it.
But if its a manufacturer defect or structural fault the customer shouldn't have to pay for it. Seems like they noticed the issue that needed attention and they corrected it on the next iPhone release. It makes me think that they could have done a better job during R&D to notice the real world stress tests being put to cellphones by people.
I tend baby my devices but not everyone is the same.
I think a lawsuit will eventually come out of this and people might end up getting their money back that they paid to repair this flaw.
 
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