I wanted to be a Mac owner so badly since about 2002. I read MacRumors and other Apple websites religiously, obsessed over new models of iPods and Macs just as much as the rest of you Mac users, but I simply did not have the money to afford one.
Then, in August 2007, I finally bought a MacBook. And since then, it's been nothing but disappointment.
To be truthful, I was more excited about being a Mac owner before I actually was one. First thing that happened to me; the infamous palmrest crack. I got it on both sides. Then, out of nowhere, my HDD died. I had no backups; blame me all you want, there was an acknowledged issue with this HDD model (http://news.cnet.com/8301-13579_3-9823370-37.html) and no recall was issued. At around the same time, my bottomcase cracked, which Apple refused to cover under warranty ("The bottomcase cracking is always due to user negligence and therefore we never cover it under warranty.") until I escalated the call and demanded it be replaced.
Now, only around three months after having all of this replaced, the screen bezel has two cracks on it, the palmrest has cracked again, and the bottom case has hairline cracks going around the front edge. At this point, I am beyond livid.
I deserve a replacement machine at this point, IMO. However, because I did not pay the $300 to the extend the warranty to the three year period that so many better-specced, significantly less expensive laptops already have (I paid $1500 after taxes for this machine when I could've got a similarly specced machine for under $800, and now I have to pay an extra $300 just to get a warranty!?), I'm SOL. They'll replace the parts for me again, but only because they were replaced in the last three months.
I mean, I suppose you could say, "Apple is fixing the parts, so what is the problem?" The problem is that I bought the machine at a premium, expecting that I would get a premium product. What I have received is a product that consistently fails to withstand even delicate use. A machine that breaks when you close the damn thing. The abundance of this issue and the attitude Apple has towards the repairs is evidence that we are being sold incredibly expensive laptops with known flaws that cause them to break themselves under normal use.
So, count me as one Mac user who, after years of anticipation and a climax of excitement, has been disappointed over-and-over by this machine that is lauded by Apple loyalists. I am really tempted to sell this machine and get a different laptop and never look back, and tell everyone I convinced to switch to a Mac to stop before it's too late.
I have supported Apple as much as I could. Sure, I didn't have enough money to buy an iMac and an iPod and an extended warranty to protect myself from acknowledged design flaws, but I loved Apple as much as I could and now that love is waning because I honestly feel wronged by a company I handed over so much money to at such a young age.
Long live
? Hm ...
Then, in August 2007, I finally bought a MacBook. And since then, it's been nothing but disappointment.
To be truthful, I was more excited about being a Mac owner before I actually was one. First thing that happened to me; the infamous palmrest crack. I got it on both sides. Then, out of nowhere, my HDD died. I had no backups; blame me all you want, there was an acknowledged issue with this HDD model (http://news.cnet.com/8301-13579_3-9823370-37.html) and no recall was issued. At around the same time, my bottomcase cracked, which Apple refused to cover under warranty ("The bottomcase cracking is always due to user negligence and therefore we never cover it under warranty.") until I escalated the call and demanded it be replaced.
Now, only around three months after having all of this replaced, the screen bezel has two cracks on it, the palmrest has cracked again, and the bottom case has hairline cracks going around the front edge. At this point, I am beyond livid.
I deserve a replacement machine at this point, IMO. However, because I did not pay the $300 to the extend the warranty to the three year period that so many better-specced, significantly less expensive laptops already have (I paid $1500 after taxes for this machine when I could've got a similarly specced machine for under $800, and now I have to pay an extra $300 just to get a warranty!?), I'm SOL. They'll replace the parts for me again, but only because they were replaced in the last three months.
I mean, I suppose you could say, "Apple is fixing the parts, so what is the problem?" The problem is that I bought the machine at a premium, expecting that I would get a premium product. What I have received is a product that consistently fails to withstand even delicate use. A machine that breaks when you close the damn thing. The abundance of this issue and the attitude Apple has towards the repairs is evidence that we are being sold incredibly expensive laptops with known flaws that cause them to break themselves under normal use.
So, count me as one Mac user who, after years of anticipation and a climax of excitement, has been disappointed over-and-over by this machine that is lauded by Apple loyalists. I am really tempted to sell this machine and get a different laptop and never look back, and tell everyone I convinced to switch to a Mac to stop before it's too late.
I have supported Apple as much as I could. Sure, I didn't have enough money to buy an iMac and an iPod and an extended warranty to protect myself from acknowledged design flaws, but I loved Apple as much as I could and now that love is waning because I honestly feel wronged by a company I handed over so much money to at such a young age.
Long live
? Hm ...
