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Wife dropped iPad2, broken glass

iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

I have my new iPad 64GB 3G, which my wife is not allowed near, until my Cyber Acoustics case arrives!!
 
Aviboy97 said:
iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

I have my new iPad 64GB 3G, which my wife is not allowed near, until my Cyber Acoustics case arrives!!
Click to expand...

Exemplarary customer service!
 
The genius' at the Apple Stores are generally pretty good with replacements. I've had 2 iPhone 3G's and 1 iPhone 4 replaced. The last iPhone 4 even had water damage.
 
Thank you to those who gave advice in this matter. It means a lot! Guessing by how I was treated in the Apple Store to begin with, I'm assuming they were going to replace my iPad anyway, even if I did not receive any coaching. Anyway, thanks again!! :D
 
Aviboy97 said:
iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

^^^This would win my loyalty!
Click to expand...
 
Shorties said:
Wow that's exactly the case i've been looking for, it has everything, and it's the same price as the smart cover, I'll definitely pick that up once I have money again.
Click to expand...

I ordered mine tonight. I can't take any more chances. As an added bonus, they do not charge for shipping.
 
WOW....if only they will also swap a wife for a better model LOL. Kidding aside, you should treat out the Genius staff for a nice dinner (deal outside the store for professionalism sake, of course). Now, be very careful with that one and treat it like gold.
 
Q Bert said:
WOW....if only they will also swap a wife for a better model LOL. Kidding aside, you should treat out the Genius staff for a nice dinner (deal outside the store for professionalism sake, of course). Now, be very careful with that one and treat it like gold.
Click to expand...


+1
This
 
That case looks great!!

Wonder if we can get it in the uk??

I have the smart cover but want something to carry it about in.

Great to hear about apple changing your iPad. I think their stricter in the uk. I had a 3GS which was cracking (due to their design) and it was 3 weeks out of warranty and they wouldn't budge or replace it. Infact the geniuses I have dealt with have been very tight with replacements
 
Blacklabel34 said:
Sorry to hear that happened. Excellent outcome in the end, absolutely amazing. Now just don't let your wife touch the new one....period.
Click to expand...

Well, I can foresee an answer along the lines of "No touching me if I can't touch your iPad!"
:D
 
Aviboy97 said:
iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

I have my new iPad 64GB 3G, which my wife is not allowed near, until my Cyber Acoustics case arrives!!
Click to expand...

Wow! Thats just awesome!
 
(ordered the Cyber Acoustics cases the other day...)

my ipad 2 is due in a few days and i'm not sure i'm letting my wife any where near it, the way she drops things. she'll use my iphone to order food (because the number's in my contacts) and when she's done, toss it on the coffee table like it's an old shoe.

no respect!
 
Aviboy97 said:
iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

I have my new iPad 64GB 3G, which my wife is not allowed near, until my Cyber Acoustics case arrives!!
Click to expand...

That's awesome.
 
Indeed. Such great service there. Wish we had Apple Stores in Denmark aswell.

Also, ordered that case that was linked in this thread, seems like something I am after. Also, the price is damn right. I'm also getting a black leather smart cover. Will probably use that at home, and use the other cover for when I'm going out.
 
Aviboy97 said:
iPad busted update...

I went to the Apple Store this evening and the tech Genius had me call Apple Care and plead my case. I did that, and Apple Care did not budge. They told me $419 for an "out of warranty" product claim. I went back into the Apple Store and spoke with the same Genius tech and he went to speak to his manager. He told me they would split the cost, and it would cost me $209 to do the swap, so I agreed....I was actually thrilled....then...he comes out with the new iPad and I go to give him my credit card and he says "don't worry about it. I got you covered"....I was blown away!!!!:D

I have my new iPad 64GB 3G, which my wife is not allowed near, until my Cyber Acoustics case arrives!!
Click to expand...

One thing that no one can complain about is Apple service. Great story!
 
aaronw1986 said:
I thought I've read the replacement price for something like this is $300?
Click to expand...

64GB 3G model is $419 dollars for a replacement..

OP: Just tell Apple what happened, you may luck out like a lot of others have.

Edit: I'm a little late to the party lol. Congratulations OP. Apple's service has been getting better and better. I have yet to encounter a problem like this, but I hope I have the same service a lot of others have been getting!
 

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Tarzanman said:
Wow. You could buy an entire tablet for the cost of some of those service fees
Click to expand...

That's what they do. They give you a new one for the service fee. They take yours back and I am sure they strip it down and reuse the parts, or something like that.
 
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