Will apple replace my jet black?

Discussion in 'iPhone' started by Mansali, Sep 30, 2016.

  1. Mansali macrumors member

    Joined:
    Sep 24, 2013
    #1
    Some ******* without my permission decided to rub/clean my phones back with his shirt to see the shinyness.

    Now when I get home it has scratches on the back but the thing is that it's possible my phone would have gotten those scratches long term wise anyways.

    Would apple consider my request or should I just consider it an accelerated process of my jet black being scratched over time?
     
  2. Gualwer macrumors regular

    Joined:
    Sep 4, 2015
    #2
    They won't replace it. Unless the phone is damage and you have AppleCare plus. If the phone is damage they won't replace it just for scratches on the back. That's just normal wear and tear to them.
     
  3. jamesrick80 macrumors 68020

    jamesrick80

    Joined:
    Sep 12, 2014
    #3
    I can't believe people still bought the jet black phone when many were warned by apple themselves that it will eventually scratch...you should not be complaining. It was certain to happen and you were warned.
     
  4. rmeadejr macrumors 6502a

    rmeadejr

    Joined:
    Aug 25, 2009
    Location:
    San Francisco-Twin Peaks
    #4
    I doubt they will, since they have that warning on there website about it.
     
  5. Mansali thread starter macrumors member

    Joined:
    Sep 24, 2013
    #5
    I didn't cause it. Someone else used their dirty shirt to clean the phone without my permission. I have been extremely careful with my phone.

    I don't care too much if they don't refund it as I love the jet black however I believe I can be careful and those scratches would not have come if it weren't for that guy.
     
  6. caelius macrumors regular

    caelius

    Joined:
    Dec 31, 2015
    Location:
    Innsbruck, Austria
    #6
    Honestly, I don't think that they're able to do anything for you here as it's purely cosmetic damage. Are you covered by AppleCare+ ? You could still give it a shot, but I'd be surprised if they could do anything here.

    Otherwise, you should talk one or two words with that guy...
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    There is no way they will replace it over swirl marks on the finish. Its no different than a car. You wouldn't take your car back to the dealer if the paint has swirl marks from washing. Also, there is no way that a shirt is going to scratch the device unless it was covered in actually dirt or sand.
     
  8. rainafterthesun macrumors 6502

    rainafterthesun

    Joined:
    Jun 23, 2010
    #8
    Why don't you go after that person? I mean, get that person to make you whole as they're the one that caused the damage...not you nor apple.

    It's like blaming the person your spouse cheated you on with. Your spouse is probably the only one aware that cheating is going on.
     
  9. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #9
    The fact that you didn't do it is irrelevant. It's your phone so it's on you. Get the person to pay for a new phone if you want to go after the perpetrator.
     
  10. Mansali thread starter macrumors member

    Joined:
    Sep 24, 2013
    #10
    Yeah I guess I'll try it out. The scratches are not visible unless you shine a light on them however long term wise I can expect my phone to look even worse then how it currently is even without that guys help so I could let it go I suppose :/

    Not too much of a big deal but still.....
     
  11. Gualwer macrumors regular

    Joined:
    Sep 4, 2015
    #11
    Amen! Everytime I see threads like this one, I feel like saying, I told you so!
     
  12. jamesrick80 macrumors 68020

    jamesrick80

    Joined:
    Sep 12, 2014
    #12
    Right and who would let there friend play or rub clean their new phone.....i wouldnt...you should be more selfish with your personal mobile device
     
  13. Mansali thread starter macrumors member

    Joined:
    Sep 24, 2013
    #13
    Except I still love the jet black and have no regrets
     
  14. cwosigns macrumors 65816

    cwosigns

    Joined:
    Jul 8, 2008
    Location:
    Columbus,OH
    #14
    Knowing the phone scratches easily, you either gave it to someone to look at or left it unattended so that they could access it. If you were this concerned about it scratching, then you made a poor choice. Personal responsibility; Apple doesn't owe you anything.
     
  15. jamesrick80 macrumors 68020

    jamesrick80

    Joined:
    Sep 12, 2014
    #15
    The color doesn't change the device...still a iPhone 7 plus...color should be a non issue
     
  16. j2ono macrumors newbie

    Joined:
    Aug 5, 2016
    #16
    Try some scratch removing car polish?
     
  17. eoblaed macrumors 68000

    eoblaed

    Joined:
    Apr 21, 2010
    #17
    Not sure if I would hit up a polish type of approach just yet.

    I'd keep hitting up youtube to see what other solutions people use that work. I wouldn't experiment on your own phone until you've seen something done successfully.
     
  18. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
  19. Sunny1990, Sep 30, 2016
    Last edited: Oct 1, 2016

    Sunny1990 Suspended

    Sunny1990

    Joined:
    Feb 13, 2015
    #19
    Get a case if you are worried about scratches,otherwise it will get scratches with normal usage,apple already warned about this
     
  20. rijc99, Oct 1, 2016
    Last edited: Oct 1, 2016

    rijc99 macrumors 6502a

    rijc99

    Joined:
    Apr 27, 2015
    Location:
    FEMA Region 9
    #20
    It's anodized. Unless there is clear coat applied on top this might not be a good idea.

    I really don't think there is any clear coat on top of the anodized aluminum so I wouldn't apply any cleaner or polish. Especially one designed for car clear coat to remove swirls. You're going to end up stripping the anodize.
     
  21. ValiumEater macrumors regular

    Joined:
    Dec 14, 2015
    #21
    It's a tool, not an artifact.
     
  22. melman101 macrumors 68030

    Joined:
    Sep 3, 2009
    #22
    I can't believe a thread like this exists. Hey everyone, I gave my phone to someone, they did something to it, will apply pay for it? LOL. Why is this any different from you damaging the device yourself? They still wouldn't be responsible.

    Also what's to say those scratches weren't already there just covered by fingerprints?
     
  23. cableguy84 macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #23
    Why would someone do that? pisses me off

    However i think you're overreacting, the phone will get scratches
     
  24. rmeadejr macrumors 6502a

    rmeadejr

    Joined:
    Aug 25, 2009
    Location:
    San Francisco-Twin Peaks
    #24
    Do you have AppleCare +?
     
  25. TheRealAlex macrumors 65816

    Joined:
    Sep 2, 2015
    #25
    How can people live with scuffed up Jet Black IPhone 7 Plus ? Kills the ohhhs and Ahhhs, it's like wearing dirty new whites shoes
     

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