Will Apple Replace?

[Tthomas612]

Umm............

----------



Yes and no. If its malicious damage, I don't see why they can't reject a claim. But yeah generally it's pay us the money and here's a replacement device.

Yes that's my mistake, but I do realize him throwing the phone and hitting the garage is not accidental by any means. It started out as accidental and turned into malicious damage. I honestly think you took what I typed wrong. I wasn't saying it was accidental, but if I told them it was accidental. I do understand where you're coming from though

That said in order for me to get it replaced I could tell them it was dropped and ran over by a car. As long as it would get replaced. Like I said I don't care about the replacement fee

----------

I recognize your point and agree with you. The contract does not use the words "malicious" or "intentional". And Apple would be well within it's rights if it knew to reject this.

But as you've acknowledged, they really don't. If it's something right out in front of them that they cannot ignore that's one thing. But generally they do not ask questions.

In this case I'm honestly not seeing a reason why they would not replace the phone. I mean I don't have intentions of telling them that he threw it and it hit the garage.

 

[Decimotox]

I just feel like Apple would be like, what the heck did you do? lol

If you have applecare it shouldn't matter though

 

[PM-Performance]

It shouldnt matter how it was done if he has apple care.
Just dont say he threw it. Make up some elaborate story how you were working on a car and got a text while under there and forgot to take it out before letting the car down. Or you left it on top of the car and drove off.
Or dropped it off the roof while laying shingles or something.

Who cares, what the reasoning is. I just would not say he got pissed and threw it after he cracked the screen as then you are asking to not be covered.

No applecare, dont even bother unless you plan on paying the full out of warranty replacement fee

 

[Tthomas612]

I just feel like Apple would be like, what the heck did you do? lol

If you have applecare it shouldn't matter though

Lol and see that's what I'm afraid of. I mean I've re-sold iPhones and I've seen bad ones, but this one is the worst one I've seen ever.

 

[eyoungren]

In this case I'm honestly not seeing a reason why they would not replace the phone. I mean I don't have intentions of telling them that he threw it and it hit the garage.

Long, long, long, long ago I learned and internalized the value of never volunteering information.

Present the phone, tell them you need to replace it under Applecare+. Do not volunteer info. Respond only to direct questions. Start with the germ of truth, but only if they ask you what happened and only the next bits if they prompt you. Your brother was trying to get it out of the case when the screen broke (flexing maybe?). In doing that, it came out of his hands and went flying. You don't have to mention the mental state your brother was in, nor do you have to lie per se. The phone DID fly out of his hands. What he was thinking or what mood he was in when it flew out of his hands really isn't important. Let the Apple Genius make his own assumptions.

 

[yg17]

So do you think I'll have to pay the oow cost?

Sounds like your brother should be paying that

 

[Tthomas612]

Sounds like your brother should be paying that

I probably agree with you on that one ... He will have to pay me back very soon.

 

[gnasher729]

It's my brothers phone. He was trying to take his phone out if his otter box to put a Zagg glass protector on it. Somehow he cracked the screen. He got mad that it cracked and threw it across his yard. When he did it hit his garage. This is what happened.

No accidental damage then.

So do you think I'll have to pay the oow cost? I'm fine with that as long I get it replaced

That I don't get. You shouldn't have to pay a penny. It's your brother's phone. He cracked it and threw it. Why would you pay?

In this case I'm honestly not seeing a reason why they would not replace the phone. I mean I don't have intentions of telling them that he threw it and it hit the garage.

Well, that would make it fraud. Getting goods or money by deception is fraud. Do you want to become a criminal to help out your brother? Or let's ask it differently: Would your brother allow you to become a criminal to help him out?

 

[Tthomas612]

No accidental damage then.



That I don't get. You shouldn't have to pay a penny. It's your brother's phone. He cracked it and threw it. Why would you pay?



Well, that would make it fraud. Getting goods or money by deception is fraud. Do you want to become a criminal to help out your brother? Or let's ask it differently: Would your brother allow you to become a criminal to help him out?

I will not get into this argument with you. Fraud? Criminal? Give me a break. Notice that you are and have been the first person on this thread to bring that up. Like I said I will not argue about it.

Secondly I think it has been discussed many times since this morning that it's not "accidental damge" so for you to come this late to the game and remind me does absolutely nothing.

Also, don't worry about my family. If I want to pay for something for someone on my family I will. It's my family. You don't know how old he is. You know nothing about him. So for you to say he should pay for it and not me is definitely something you know nothing about.

I do agree that he needs to grow up and he has absolute horrible anger issues, but you have no right and it is not your place to tell me who or who shouldn't pay for something.

I asked at the beginning of this thread if people thought Apple would replace it and that's all I want to know I honestly don't want all the opinions of this and that.

 

[ABC5S]

Why didn't your brother post a question instead of you ??

 

[C DM]

Why didn't your brother post a question instead of you ??

Does any of that matter as far as what the OP has asked about?

 

[Tthomas612]

Why didn't your brother post a question instead of you ??

Really?!? Does that matter? Maybe my brother isn't a forum member on MacRumors!!

It's my phone. My brother is on my account. It DOES NOT matter who posts the question and has absolutely nothing to do with my question

----------

Does any of that matter as far as what the OP has asked about?

Thank You

 

[aneftp]

Apple will always replace it for $269 out of warranty replacement (if u don't have apple care plus).

Which ain't a bad deal.

Better yet if it's within 90 days with Amex. Just pay apple the $269 and Amex will credit you the entire amount because they offer 90 day "accidental protection policy also when electronics are new".

So the answer is yes. Apple will replace it.

 

[The Doctor11]

It shouldnt matter how it was done if he has apple care.
Just dont say he threw it. Make up some elaborate story how you were working on a car and got a text while under there and forgot to take it out before letting the car down. Or you left it on top of the car and drove off.
Or dropped it off the roof while laying shingles or something.

Who cares, what the reasoning is. I just would not say he got pissed and threw it after he cracked the screen as then you are asking to not be covered.

No applecare, dont even bother unless you plan on paying the full out of warranty replacement fee

Or you dropped it out of a helicopter while throwing it at plane

 

[Max(IT)]

What I didn't understand at the end of the thread is if you have AppleCare + on that iPhone or not ....

I think this is the focal point of the question.

 

[Tthomas612]

What I didn't understand at the end of the thread is if you have AppleCare + on that iPhone or not ....

I think this is the focal point of the question.

Yes I have AppleCare+ and today I got it replaced. All is well again. Lol

 

[C DM]

Yes I have AppleCare+ and today I got it replaced. All is well again. Lol

Thats good. Done and done.

 

[TacoLazer]

All that to put on a zagg screen protector?
Those have to be possibly the worst screen protectors available. IMO, anyway.

 

[ET iPhone Home]

I want to see what happens to it if you throw it one more time.

 

[hallidc]

Hmm, throwing it out of fit of rage is hardly accidental damage.

Must've slipped out of his hands during his rage

In all seriousness, you'll just have to pay the replacement fee as others stated above ($229+)

 

[Tthomas612]

All that to put on a zagg screen protector?
Those have to be possibly the worst screen protectors available. IMO, anyway.

Yep and yep. It was a fit of rage that's all. Also remember this wasn't me putting this on my phone.

----------

Must've slipped out of his hands during his rage

In all seriousness, you'll just have to pay the replacement fee as others stated above ($229+)

Yeah I think he was just trying to bend it instead.

Anyway I did get it replaced.

Thank you all

----------

I want to see what happens to it if you throw it one more time.

Lol I guess I could've, but I treat my stuff much better and I don't think I could throw even a broken one lol

 

[tworth23]

Yep and yep. It was a fit of rage that's all. Also remember this wasn't me putting this on my phone.

----------



Yeah I think he was just trying to bend it instead.

Anyway I did get it replaced.

Thank you all

----------



Lol I guess I could've, but I treat my stuff much better and I don't think I could throw even a broken one lol

When you presented phone to them, did they asked you what happened? If so, what did you say?

 

[Max(IT)]

Yes I have AppleCare+ and today I got it replaced. All is well again. Lol

How much did you pay for that ?

 

[RoboWarriorSr]

How much did you pay for that ?

For accidental damage it would $79 on Applecare purchased after September? (whenever Apple changed their policy). Applecare purchased before would cost $49.