Hi all, I've had a fair few calls recently from people getting their computers locked down with SysKey. As expected, the passwords are normally 1234 or 12345; completely synonymous with scammers setting this up. However my clients have assured me that nobody has had remote access to their computer, they haven't had any cold calls from people pretending to be Microsoft, and haven't let anybody have use of their computers. Just to give them the benefit of the doubt -- I was wondering if anybody else who works in customer care has seen this sort of thing pop up frequently in the last month? Can you also think of any way that malware/elevated applications can set this up without the users' knowledge, or would it have to have been activated manually? Thanks for any advice or thoughts; just want to keep on my toes with this sort of thing.