Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Wonderful 2.8GHZ MBP Chronicle... 3 mbps so far. none good...

Mars478

Mars478

macrumors 6502a
Original poster
Mar 6, 2008
595
0
NYC, NY
Hey, I have owned my new Unibody 2.8 i7 Anti Glare MacBook Pro for 4 Days and I ALREADY have a straight hairline scratch across the screen. I don't put things in between the screen and keyboard. I purchased this MacBook Pro 4 DAYS AGO. And it's ALREADY scratched. I have Apple Care. This is simply unacceptable. If I take this to apple would they replace it?

UPDATE FOR THOSE WHO DON'T WANT TO READ THE WHOLE THREAD

Replacement 1 (MBP #2)
(11/16/10)
-They replaced my machine after the scratch was identified, new machine was great, slightly different hinge kind, but good.

-Later I discover it has a dead pixel on the screen.

Replacement 2 (MBP #3)
(11/18/10)
- Apple replaced my MacBook Pro with a dead pixel, now I have a new one, best hinge I've seen so far on these MacBook Pros.
- No significant change yet, let's see how this one will fare.
- Interesting note is that this one has the Serial Number written on the bottom like the new MBA's

UPDATE 2
Replacement #2's HD Clunks. This is insane. Goes back to store tomorrow if continues, and I'm definitely emailing Apple HQ.

-All three of these machines were manufactured according to Coconut Battery "4 Weeks" ago.
 
Last edited:
Did you scratch the screen or did it come that way? Did you clean the screen since you received the machine? Either way, go to the Apple store and plead your case. If the machine came like that they will definitely replace the screen for you. If you caused it, they may or they may not.
 
Mars478 said:
Hey, I have owned my new Unibody 2.8 i7 Anti Glare MacBook Pro for 4 Days and I ALREADY have a straight hairline scratch across the screen. I don't put things in between the screen and keyboard. I purchased this MacBook Pro 4 DAYS AGO. And it's ALREADY scratched. I have Apple Care. This is simply unacceptable. If I take this to apple would they replace it?
Click to expand...
AppleCare doesn't cover damage or accidents; only manufacturer's defects. You may or may not be able to get an Apple rep to bend the rules, but it's not guaranteed. I've had my matte screen for over 2 1/2 years and it's as flawless as it was when new. You just have to be more careful.
 
I most definitely did not notice it when I got it, and I think it might've happened while it was in my bag (?).
Pictures? Here:

GGJstudios said:
AppleCare doesn't cover damage or accidents; only manufacturer's defects. You may or may not be able to get an Apple rep to bend the rules, but it's not guaranteed. I've had my matte screen for over 2 1/2 years and it's as flawless as it was when new. You just have to be more careful.
Click to expand...

I definitely did not do this myself, I mean it was in my bag before i noticed it.
 

Attachments

  • photo.JPG
    photo.JPG
    419.6 KB · Views: 511
Last edited by a moderator:
see it now?

ugh macrumors degrades image quality. Let me upload it to TinyPic
2j2tj85.jpg
 

Attachments

  • photo.JPG
    photo.JPG
    421 KB · Views: 248
Last edited by a moderator:
Mars478 said:
I most definitely did not notice it when I got it, and I think it might've happened while it was in my bag (?).
Pictures? Here:
Click to expand...

Give Apple a call but if it wasn't there when you got it and it didn't do it to itself, the scratch was your fault regardless of what you keep it in. Apple is known to bend the rules every now and then, just keep calling them until you find a very nice rep :D or even call corporate customer service, they may be your best hope. Just don't say it was there when you got it if it wasn't. Good luck!

Edit: Please use timg or shrink that image!
 
When you shut the lid, is there any part of the computer that lines up with that scratch, like the bottom edge of the keyboard for example?
 
Bill Gates said:
When you shut the lid, is there any part of the computer that lines up with that scratch, like the bottom edge of the keyboard for example?
Click to expand...

It appears to line up with the space bar, and the side nearest the trackpad.
Ill post a picture of where the scratch is and of the whole computer.
 
sorry dude, the macpro antiglare screen is the best i've ever seen i use it everyday in my bag and the keyboard is often marked on the scree, i just clean it with water and soap and it kepts like new. i have a dell, asus and a hp and change them all cuz the screen didnt lasted more than 2 weeks.

maybe someone passed the keys or whatever but i wouldn't guilt apple.
 
Is it possible that I have a defective AG coating?
Heres a picture of my machine and where the scratch is.

TheMacFeed said:
Is it the same length as the spacebar?
Click to expand...

It's about 3/4 the length of it.
 

Attachments

  • photo.jpg
    photo.jpg
    531.3 KB · Views: 271
Last edited by a moderator:
TheMacFeed said:
Be sure to be extra polite and friendly, don't start with "I am extremely mad... this is unacceptable" :D

Best of luck! Post back here with the result.
Click to expand...

Thanks for the tip :)
Are there chances that they will repair this one, or would they give me a whole new machine? I really don't want to not have a computer for a few days.
 
Mars478 said:
Thanks for the tip :)
Are there chances that they will repair this one, or would they give me a whole new machine? I really don't want to not have a computer for a few days.
Click to expand...

They normally take a few days to repair a computer and if they were to replace it they would have to have to have the exact machine in stock (if it is BTO, you would have to wait a few days).

Edit: If you are looking for shorter turnaround times, look for an Apple Authorized Service Provider in your area as they normally have less computers to fix and may be able to bump yours up in line.
 
TheMacFeed said:
They normally take a few days to repair a computer and if they were to replace it they would have to have to have the exact machine in stock (if it is BTO, you would have to wait a few days).
Click to expand...

The Machine is the top line model sold in stores (2.8,AG,SD,15)
Would they really repair it if there's a scratch on the screen caused by a defect in their design? I've been checking it and it definitely either the sharp metal top of a trackpad or the space bar.
 
Mars478 said:
The Machine is the top line model sold in stores (2.8,AG,SD,15)
Would they really repair it if there's a scratch on the screen caused by a defect in their design? I've been checking it and it definitely either the sharp metal top of a trackpad or the space bar.
Click to expand...

With that model, your store probably would have to order it in as it is rare for them to keep those in stock though some do. I am not sure about the second question though I would use the word "definitely" lightly with the genius.
 
TheMacFeed said:
With that model, your store probably would have to order it in as it is rare for them to keep those in stock though some do. I am not sure about the second question though I would use the word "definitely" lightly with the genius.
Click to expand...

I bought this model from an Apple Store in Soho. I'm going to the UWS one because it's nearer to my school. The Apple Stores in NYC have this model listed on the MBP config paper, and theyre on display at the stores.
Is there ANY chance that they will replace it on the spot? Or would they repair this one?
I think I narrowed down what scratched it. It was most likely the metal incline between the keyboard and trackpad. I looked at that metal edge and there was a material on it which was most likely my anti glare coating. grrr....
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

Worried about my one on order now... Is this a common thing? My old 2007 mbp doesn't have this problem, buts it's a lot less sharp than the unibody....
 
Daelos said:
Worried about my one on order now... Is this a common thing? My old 2007 mbp doesn't have this problem, buts it's a lot less sharp than the unibody....
Click to expand...
Nah. I have the 17" AG with not only a moshi palmguard but a silicon keyboard cover as well. Not a scratch on it.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back