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Worst iPhone 4 press yet: NBC's Today Show.

Rather sensationalistic report. It's funny how all these media reports meant to "educate" consumers keep focusing on the Bumper as a fix when we all know a $2 case works just as well. But they rarely mention this fact. Certainly not in this report. BTW has Apple publicly dissuaded customers using "livestrong" type bracelets instead of bumpers? The CNET reporter made that claim, but I've never read or heard that before. Just curious if there is any truth to that claim.
 
Bear Hunter said:
If it was software related, then you would see the same signal calculation errors in a 3GS with iOS4. Think about it
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Yeah, the bottom line is that, if you hold the phone over the black antenna line on the left side, your data comes to a halt. I have too many apps and too much reliance on iphones for work to return it. I'm forced to put a case on the phone, which I never did with the 3G. Poor design.
 
Chupa Chupa said:
Rather sensationalistic report. It's funny how all these media reports meant to "educate" consumers keep focusing on the Bumper as a fix when we all know a $2 case works just as well. But they rarely mention this fact. Certainly not in this report. BTW has Apple publicly disuaded use "livestrong" type bracelets instead of bumpers? The CNET reporter made that claim, but I've never read or heard that before. Just curious if there is any truth to that claim.
Click to expand...

They stated that Apple says the Bumper is the solution - and they're correct. Apple recommends the Bumper and not "a $2 case" that could work just as well. Besides, not everyone knows about this issue; you sure jump to a lot of broad generalizations in a lot of your posts... "everyone knows this" "everyone knows that"

Sorry, but not everyone knows about the problems that some folks are having with these phones. A lot? Yes. Everyone? Nope, not even close.

Apple recommends the Bumper, which by reverse implication means they would never recommend anything else, ever, not even 3rd party cases realistically. But since they don't mention any issues with the actual antennas in their press release, it's not necessary for them to mention a case either, which they don't - you won't find "case" or "Bumper" in the press release anywhere.
 
Chupa Chupa said:
Rather sensationalistic report. It's funny how all these media reports meant to "educate" consumers keep focusing on the Bumper as a fix when we all know a $2 case works just as well. But they rarely mention this fact. Certainly not in this report. BTW has Apple publicly dissuaded customers using "livestrong" type bracelets instead of bumpers? The CNET reporter made that claim, but I've never read or heard that before. Just curious if there is any truth to that claim.
Click to expand...

Agreed, another sensationalistic report that leaves out information that could further educate people.

If people want a direct link to the video, you can find it here, although there is nothing new that you wouldn't already know from reading these forums.

http://today.msnbc.msn.com/id/26184891/vp/38103728#38103728

I wish they would have better explained how the interference was happening and showed more realistic ways of holding the phone different.
 
Even if the next iPhone can get 5 bars of reception on the Moon, I think the iPhone will be forever perceived as well-designed but not practical as a result of this experience.
 
The bumper being $29 is a joke. Apple should be made to give a bumper away with every phone. They have the money to eat it. I mean seriously, those are less than $.50 to make. The whole 16gb phone costs about $187 to make I thought I read.
 
Munitalp said:
Meredith is a fool... either she totally didn't understand what Apples response was or she wasn't listing to the story at all. At the end shes like "I think they should replace all the defective phones" or something... right after they talk about issuing a software fix. AT LEAST wait until they release the fix and see if it works or not.
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Or they see through Apple's PR spin.

Apple's fix appears to only address the apparent alarming decline in bars. Not addressed are poor call quality and core issue of why signal is so much affected by just touching the phone.
 
bbotte said:
The bumper being $29 is a joke. Apple should be made to give a bumper away with every phone. They have the money to eat it. I mean seriously, those are less than $.50 to make. The whole 16gb phone costs about $187 to make I thought I read.
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I *think* that's just component costs isn't it? That excludes marketing, manufacturing, shipping, etc.
 
Chupa Chupa said:
Rather sensationalistic report.
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How is it sensationlistic reporting by stating that a product that had sales in the millions in the first few days is not working as advertised.

To make matters worse, its the very component that apple was highly touting marketing as clearly superior to anything else out there. Finally the response by apple has only continued this issue, letting it fester.

I mean come on, not even the apple sales people are saying its working but the bars are not showing up correctly. I was at an applestore yesterday and the saleswoman said it was the hand that was interfering with signal, not some lame its software execuse./
 
barkomatic said:
I *think* that's just component costs isn't it? That excludes marketing, manufacturing, shipping, etc.
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Notmuch marketing and manufacturing cost with a mold and rubber. Apple charging $30 for a rubberband is an insult to each iPhone customer. My full soft and hard case for my 3GS cost $30.
 
-aggie- said:
That's only if these issues remain in a month or so.
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So that begs the questions:

- What happens to all those folks experiencing issues right now and have been having issues since day 1 (I'm saying June 23rd on that one since it's the day a great many people got their pre-orders, myself included), if Apple doesn't actually get this so-called software update aka "fix" out by oh, say July 23rd?

- What if they can't get it out to people before mid-August, with respect to that 30 day return window?

- What happens to those that may discover the so-called software update "fix" does absolutely nothing to resolve the problems they're having?

Anyone? Anyone? Bueller? Bueller?
 
I know apple will try and fix it. Just be paintence for people that have complain just hang for the software update.
 
If th bumper was $9 I would still be insulted, I would pay maybe $4. $29 is just a punch in the face.
 
barkomatic said:
Even if the next iPhone can get 5 bars of reception on the Moon, I think the iPhone will be forever perceived as well-designed but not practical as a result of this experience.
Click to expand...

You make an excellent point actually. Regardless of what is true and what is false about the antenna issues with the iPhone, as far as the general public goes, perception is reality. Once something gains momentum in the mainstream it is extremely difficult to reverse the public's perception. People are not as immersed in the nuts and bolts of technology such as the iPhone like we are here on MR (we're a very small subset/sub-culture). Many people take things at face value. "I heard on the news that the new iPhone is broken and a friend of mine said the same thing". Many, MANY people will not investigate further. No need to, as far as they are concerned.

So, even if Steve Jobs is absolutely correct and there IS NO ISSUE, it doesn't matter. Apple have a problem. The public's PERCEPTION is that the new iPhone 4 is crap.

And that's why they need to do serious damage control.
 
maflynn said:
How is it sensationlistic reporting by stating that a product that had sales in the millions in the first few days is not working as advertised.

To make matters worse, its the very component that apple was highly touting marketing as clearly superior to anything else out there. Finally the response by apple has only continued this issue, letting it fester.

I mean come on, not even the apple sales people are saying its working but the bars are not showing up correctly. I was at an applestore yesterday and the saleswoman said it was the hand that was interfering with signal, not some lame its software execuse./
Click to expand...

It is sensationalistic reporting because it gives the impression that you have to hold the phone in one of those ridiculous ways that those youtube videos were showing to get reception. The report lacks information to be educated on actual facts.
 
The actual fact is people are droping calls and getting service interruptions when some of us are paying $100+ a month for a contract. Can't blame this one on AT&T. The only way the phone will get fixed is if people quit buying it. You know they are making millions of them right now. The sales are so good they just don't give a ****. Shame on Apple.
 
br0adband said:
So that begs the questions:

- What happens to all those folks experiencing issues right now and have been having issues since day 1 (I'm saying June 23rd on that one since it's the day a great many people got their pre-orders, myself included), if Apple doesn't actually get this so-called software update aka "fix" out by oh, say July 23rd?

- What if they can't get it out to people before mid-August, with respect to that 30 day return window?

- What happens to those that may discover the so-called software update "fix" does absolutely nothing to resolve the problems they're having?

Anyone? Anyone? Bueller? Bueller?
Click to expand...

So that begs the question:

Why do you keep asking all these questions and making all these statements, when you've already stated you're returning your phone even if Apple fixes the problem (if you already haven't, that is)?

In answer to your question, they'll return their phones and get a replacement. That's what I do when I have a problem with any iPhone I've owned.
 
Cottonsworth said:
It is sensationalistic reporting because it gives the impression that you have to hold the phone in one of those ridiculous ways that those youtube videos were showing to get reception. The report lacks information to be educated on actual facts.
Click to expand...

Did you miss the part where the reporter himself clearly demonstrated how he holds the phone, including holding it up to his ear, clearly stated that "most of us hold our cell phones like this, and we hold it up to our ear like this..."?

The only sensationalistic stuff I see going on is the explosion of idiocy from people trying to point out that this is a sensationalistic piece, really. He pointed out "snarky complaint videos" on YouTube so, now what, people will complain because not enough folks know the definition of "snarky" and need that explained too?

I got it, on the first viewing, and for those that claim they're "on top of it" they should too.
 
The proximity sensor is just as bad of an issue too. Wait for the media to pick up that issue soon.
 
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