Not sure if I am over-reacting. I bought a brand new Macbook Pro 15" with touchbar early January this year. So far I have been plagued with a host of issues - all random. While I have got used to Apps crashing and suddenly losing internet connectivity and keyboard keys getting stuck, the worst was when I had to travel for work. On the trip, the Macbook wouldn't boot up. No warning - just one fine day. Checked online and saw quite a few others have had similar problems https://discussions.apple.com/thread/7776594?start=0&tstart=0 I tried all kinds of support options listed then spoke to Apple support for several hours. Finally had to go to the store. They also tried variious tricks and finally sent it out for repair. checked if they can give me a loaner - But seems they don't do that. No swapping out the laptop either. So no computer for almost a week! I I got it back with a replaced logic board. It worked fine for 2 months (of course with crashing apps, random slowness etc) . Yesterday it stopped charging - I went to the store - they tried a couple of other chargers, but didn't work. Same thing - they said they have to send it out for repair. So I have a laptop which I almost paid $3000 (with Apple Care) and its the most un-reliable Mac on earth. I requested the store to at least swap the computer out this time. I explained to them, that if they even replace the logic board like they did the last time, i still wouldn't feel confident about the laptop. It might work for a month or two and then suddenly stop working probably when I need it the most. The Genius bar guy says - well it worked fine for two months! wow.. what an answer Apple!!...never thought I'd hear something like this from you!!! He checked with the store manager and some colleagues but all of them said this has to be sent for repair - and no replacement possible. So I am back to not having a laptop for about another week. I have had several Macbooks over the years = a 2004 Powerbook, 2007 Macbook, 2009 Macbook, 2011 Macbook. Barring one incident of a battery change, I never had to take any of them to the store for repairs. I am now thinking of quitting Macs and going with Windows...probably a Surface Book. At least your expectations are lower and you don't feel cheated!!