Would this dent void my warranty?

Thatquadguy

macrumors newbie
Original poster
Mar 9, 2014
21
0
Apple have shipped me a brand new phone due to this one (with the dent) having image retention. It arrived today and is fully working. I of course have to send this one back however there is a dent/scuff on the bezel and I am worried they will turn around and say the image retention is not covered due to the dent.

What is the likely outcome? Thanks
 

Attachments

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
168
I do not work for Apple and I claim absolutely no concrete knowledge but it should really be just fine. I have had Apple employees personally set me up with repairs just because of cosmetic damage not caused by me, so I would assume a legitimate issue should be fine.

You can always refuse the price of replacement and send it back, however.
 

BJMRamage

macrumors 68020
Oct 2, 2007
2,472
887
next time add a few coins to the box....then say in shipping it must have dented/scratched it.

*just kidding, i don't do that.
 

AndrewR23

macrumors 68040
Jun 24, 2010
3,894
1,162
It will not. I had about 7 of those dents on my 5 and they replaced it easily. The thing about Apple is every "genius" is different. Some follow the rule book very strictly and some do not mind.
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
What do you think happens when they refurbish phones?
They recase them so there's no scratches or marks that show usage. So exterior looks and feels brand new. Then fix, replace and reuse internal components.
You have a source that confirms they recase refurbs?
 

itjw

macrumors 65816
Dec 20, 2011
1,088
6
You have a source that confirms they recase refurbs?
Yes. Apple.

This is what they do when they grab a "brand new" "white box" phone from the hidden drawers in the stores... It's a "new" casing, refurb internals, and that's enough for most people who aren't batpoop anal over this kinda thing. I was fairly certain everyone knew this. I even once heard someone get into it with a genius because they were told Apple "didn't do refurbs" and he clarified that all they meant was a "new" shell. They were furious. First world problems...

Unless it's the first few days (sometimes (rarely) weeks) of a product launch (when they have legitimate "new" stock to cover returns/defects), it's 99.9% a new case with refurb internals.

----------

And no, OP, you'll be fine.

As long as there isn't any othe damage you aren't showing us (liquid or otherwise), that one "scuff" (lol... "scuff") won't be a warranty killer. I say that with 99.999% certainty (the .001% being the fact that I am a poster on an internet forum, and you have no recourse if I'm wrong). But seriously, it'll be FINE.

:apple:
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
Yes, every certified replacement comes with a brand new casing and looks and feels brand new. Matter of fact its very very hard to tell when you get an apple iphone replacement and a brand new iphone.
Here's their process below:
https://store.apple.com/Catalog/US/Images/apple_certified.html
The link does not cover recasing of apple products, it implies they make repairs and sell a returned item as a refurb.

If they recase great, but I have not seen apple acknowledge this formally.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,531
At the iPhone hacks section.
The link does not cover recasing of apple products, it implies they make repairs and sell a returned item as a refurb.

If they recase great, but I have not seen apple acknowledge this formally.
Apple has very strict quality control standards with replacement products and very thorough inspections in the refurbishing process.
But you don't have have to listen or believe anything. I guess the millions of customers that receive replacement devices that look and feel brand new is not proof enough for ya.
 

LostSoul80

macrumors 68020
Jan 25, 2009
2,136
7
Apple has very strict quality control standards with replacement products and very thorough inspections in the refurbishing process.
But you don't have have to listen or believe anything. I guess the millions of customers that receive replacement devices that look and feel brand new is not proof enough for ya.
You haven't provided evidence for what you claimed. There isn't a lot to talk about that.
:rolleyes:
 

aPple nErd

macrumors 68030
Feb 12, 2012
2,605
255
Jailbreaks/IOS Hacks
yeah my last iPhone had a smashed in corner very similar to that and the genius was not going to replace it. i argued with her and a manager came out and replaced my phone... although there were more issues...
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
Apple has very strict quality control standards with replacement products and very thorough inspections in the refurbishing process.
But you don't have have to listen or believe anything. I guess the millions of customers that receive replacement devices that look and feel brand new is not proof enough for ya.
I have received refurbs in the past. They varied in quality, some felt like they were brand new, and others you knew were a refurb, due to a scratch etc.

Refurbs do not always feel brand new. Hence they are refurbs, and you are paying less for them.

----------

You haven't provided evidence for what you claimed. There isn't a lot to talk about that.
:rolleyes:
I don't believe that evidence exist anywhere. We are just suppose to accept that every refurb is "like" brand new.
 

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
168
This is what they do when they grab a "brand new" "white box" phone from the hidden drawers in the stores... It's a "new" casing, refurb internals, and that's enough for most people who aren't batpoop anal over this kinda thing.
This isn't totally true. When a phone launches they will have white boxes which of course aren't refurbished :3
 

gnasher729

macrumors P6
Nov 25, 2005
16,824
3,636
I doubt it's economical to recase the returned phone .
Since they do that with many, many thousands of phones, I'd say they probably have a machine looking a bit like a giant can opener, you put in the iPhone, it slices the case open in the sides, the bottom case falls off, they turn it around, top case falls off, then it goes into a second machine that puts the phone into a new case, and that's it :) Takes 15 seconds and a case.

Same parts of the description might not involve machines but a worker in China...

----------

I have received refurbs in the past. They varied in quality, some felt like they were brand new, and others you knew were a refurb, due to a scratch etc.

Refurbs do not always feel brand new. Hence they are refurbs, and you are paying less for them.
They should be _like_ brand new. If there are clear signs of use, you should swap it for one without signs.
 

thatoneguy82

macrumors 68000
Jul 23, 2008
1,895
2
Beach Cities, CA
Hmm.. I have a similar dent and I wonder the same thing. Less of a concern since I do have AC+. However, the top right front of the screen seems to be coming off; there's a little give when you press down the corner that isn't present in the other 3 corners.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,217
Jacksonville, Florida
I have received refurbs in the past. They varied in quality, some felt like they were brand new, .
So you are making judgement on how it "feels"?:rolleyes:

This "recasing" has been going on for years. Surely you do not think that Apple just tosses the whole device in the garbage when it is returned.:p

Been around here from 2008?
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
So you are making judgement on how it "feels"?:rolleyes:

This "recasing" has been going on for years. Surely you do not think that Apple just tosses the whole device in the garbage when it is returned.:p

Been around here from 2008?
What part of Refurbished do you not understand? Its NOT brand new :rolleyes:

Provide me a source of your information confirming they re-case! We are talking about re-caseing the iphone and not reboxing (white box)!

Been around long enough to realize people come to conclusions without any evidence. Some don't even know what Refurb means, hence it can feel like brand new, but its not, someone has owned that before you ;)
 

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