I was stunned by the Orwellian/Swift/Heller/Kafka-esque irony that I was more informed than the person who was being paid to supposedly assist me.
This has happened to myself as well and Id venture a guess many of us. To my earlier point, as the masses intersect with & adopt new technology, the level of technical understanding drops, & with it the depth of tier1 training.
Part of industry surrounding new technology is to broaden access ability. Make it easier to use & understand to more people & you cast a broader customer net & make more money.
This isn’t just about stupid lazy people unwilling to learn. This is also about industry getting increasing good at what they’re doing & making a really easy to understand & use device.
And to come full circle - with that broad & diverse customer base using a tool for
what it does, not for how it’s
engineered, tier1 service component is refitted to service a more basic understanding.
I mean most people don’t try to fix broken dish washers or washing machines or TVs. They either call the Maytag man/TV repair guy or toss it out as is evidenced by the endless flow of junked devices on CL or Letgo.
I try to fix these things like I try to fix my computers which is another important piece of this puzzle. I believe this tinkerer mentality is
mostly true of this forum but in being resourceful & thoughtful in this way we create distortion in how we perceive the greater market - where I believe this reverse engineer/learn-to-fix-it understanding to be patently
untrue. The broader market is evolved to serve the lowest common denominator possible (ie: the broadest possible customer net) & that to my knowledge is not anyone here.
and a quick definition oflowest common denominator - this Is a person who uses but does not understand - that lack of understanding is not purely born of stupidity or laziness- more often I think of lack of time. It’s not that we’re just lazy dumb asses, rather we’re busy people (ugh!) with limited time & priorities that take precedent over & use that time, so understanding as great as it is, is never absorbed. Again, not an expression of stupidity or cognitive ability - rather time.
SO - when we talk about OS as a product that industry makes and as a tool the masses use, it makes sense that they use the device that will support the newest, most fully functional OS they can get their hands on as it is used as a tool for what it does out of the box, not for what it could do if you apply tweaks ABC & fixes XYZ & wait 20 seconds.
Anyhoo my two cents. Gotta go make a buck at work. Be safe everyone.