YouTube stopped working (?)

Discussion in 'Mac Basics and Help' started by Wingsley, May 15, 2019.

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  1. Wingsley macrumors regular

    Joined:
    Mar 20, 2014
    #1
    My parents own a MacBook Pro. They love to watch all kinds of YouTube videos on it through the Safari web browser.

    This past weekend, for no reason I can find, the YouTube homepage (and any YouTube video link I send to them) stopped responding. When I try typing in the YouTube homepage into Safari, a blank page appears, with the YouTube logo in the upper-left corner and an array of grey placeholders where video links should be. If I send a link to a specific video to them, and then click on the link using their machine, the video will play, but all the YouTube text and search pane and other standard page elements are greyed out. There is no way to access my parents' YouTube account in Safari on their machine.

    I tried posting this question on Google's product forums earlier this week, but to date there have been no replies.
     
  2. ruka.snow macrumors regular

    ruka.snow

    Joined:
    Jun 6, 2017
    #2
    Make sure you haven't disabled Javascript. The symptom you are describing can happen with JS disabled.
     
  3. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #3
    Well, that's one issue I've never dealt with. How does one toggle Javascript?
     
  4. CoastalOR macrumors 68020

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #4
    The Security Preference tab in Safari.
     
  5. Wingsley, May 16, 2019
    Last edited: May 16, 2019

    Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #5
    I'll try that...
    --- Post Merged, May 16, 2019 ---
    I checked out JavaScript in both Safari's preferences and also the MacOS control panels.

    JavaScript is installed, active, and enabled in Safari.

    YouTube in Safari is still a no-go.
     
  6. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #6
    Even though YouTube doesn't work in Safari, will it still work using OTHER browsers, such as Firefox, iCab, or EPIC ???
     
  7. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #7
    ^ Still works in FireFox. They don't have any other browsers loaded onto their machine.
     
  8. Ulenspiegel macrumors 68040

    Ulenspiegel

    Joined:
    Nov 8, 2014
    Location:
    Land of Flanders and Elsewhere
    #8
    Same problem here, though it works using Chrome.
     
  9. tkukoc macrumors 65816

    tkukoc

    Joined:
    Sep 16, 2014
    Location:
    Wish I Was In Space!
    #9
    Didn't YouTube mention they were no longer going to support Safari? Can't remember where I read that though. I know on youtube tv I can't watch in Safari it specifically says it's not supported.
     
  10. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #10
    Regular YouTube does work in my Safari browser, and I've never had any problems like this on my iMac.
     
  11. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #11
    By "regular YouTube", I mean free YouTube.

    Wow. Crickets. Nobody ever had this problem? Or never figured out how to solve it?
     
  12. MSastre macrumors 6502

    MSastre

    Joined:
    Aug 18, 2014
    #12
    Never had any problems with YouTube in Safari with a 2013 rMBP running 10.14.5.
     
  13. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #13
    I just discovered something...

    Upon visit YouTube on my parents' MacBook Pro, I noticed something about Safari.

    Next to the YouTube URL, there was a "lock" icon. I clicked on the icon, and Safari dropped down a notification that Safari has an encrypted connection with YouTube, and it offered to show me the certificate. I looked it over, and it looked OK. Google... Mountain View, CA... blab-blah-blah-blah-blah-blah...

    Is someone trying to spoof Google/YouTube? What do I do now?
     
  14. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
  15. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #15
    "Is someone trying to spoof Google/YouTube? What do I do now?"

    Have you tried running MalwareBytes?
    https://www.malwarebytes.com

    IMPORTANT:
    Select the "home" option.
    It's a FREE download

    IMPORTANT:
    You DO NOT NEED TO BUY A SUBSCRIPTION to run MalwareBytes.
    It will run FOREVER IN FREE MODE.
    When you open it, IGNORE the button to "Upgrade Now".
    Just click "Scan Now".
    Again, you DO NOT have to buy the pay-for version!
     
  16. Wingsley thread starter macrumors regular

    Joined:
    Mar 20, 2014
    #16
    I ran MalwareBytes on their laptop. The scan showed the machine is clean.
     

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15 May 15, 2019