Well, right now I am the happiest guy in the world. About a month ago (the 10th to be exact) I purchased the 2.53Ghz 15-inch Macbook Pro. It was a great machine, no problems for the time I had it. Then, Apple came out with the updated 2.66Ghz version the other day. It started to dawn on me that maybe I could have *that*...the allure of the newness drew me in.
I called the Apple Store to ask if I would still be able to swap my machine for the new one, even though it was passed the 14 day window. The sales person was pretty adamant that I could not. That was cool, I mean really it was no big deal because I still had a great machine. However, being the Scorpio that I am, I just couldn't let it go and kept thinking on it for awhile.
Cut to this morning, after some online perusing, ended up calling Apple customer relations and explained my situation. I was very upfront and honest, telling them I am aware of store policy and that the Apple store would not swap out the new machine but asked if maybe they could anyway. Well, the extremely nice customer service person after 10 minutes came back on the line and told me that since I bought it within 30 days I should be able to go back into the store and swap out for the new machine due to the recent processor bump. He gave me a case number just in case I had any problems in the store.
So here I go, armed with my case number and original receipt, to the Apple store. I ended up talking to the guy at the door, who turned out to be the store manager! I explained the *entire* situation to him, showed him my case number, and ultimately asked if I could swap my machine out for the new one...I was pretty straightforward. He said "meh...why not" and even waived the restocking fee. In my mind I was like "really? what!? thats it?" After sweating bullets at the counter, afraid they'd change their mind or something, I left with a brand new 15-inch Macbook Pro. I still can't believe it.
I realize I didn't need to devote an entire thread to this story, but I had to get all this excitement out somewhere! Further, it gives credence to Apple's excellent customer service. In my 5-6 years as a Apple customer, they have always given me A+ service. I would gladly drop another 2K for them because they treated me like I was the only person in that store today, and they didn't really have to. Thanks Apple!!
I called the Apple Store to ask if I would still be able to swap my machine for the new one, even though it was passed the 14 day window. The sales person was pretty adamant that I could not. That was cool, I mean really it was no big deal because I still had a great machine. However, being the Scorpio that I am, I just couldn't let it go and kept thinking on it for awhile.
Cut to this morning, after some online perusing, ended up calling Apple customer relations and explained my situation. I was very upfront and honest, telling them I am aware of store policy and that the Apple store would not swap out the new machine but asked if maybe they could anyway. Well, the extremely nice customer service person after 10 minutes came back on the line and told me that since I bought it within 30 days I should be able to go back into the store and swap out for the new machine due to the recent processor bump. He gave me a case number just in case I had any problems in the store.
So here I go, armed with my case number and original receipt, to the Apple store. I ended up talking to the guy at the door, who turned out to be the store manager! I explained the *entire* situation to him, showed him my case number, and ultimately asked if I could swap my machine out for the new one...I was pretty straightforward. He said "meh...why not" and even waived the restocking fee. In my mind I was like "really? what!? thats it?" After sweating bullets at the counter, afraid they'd change their mind or something, I left with a brand new 15-inch Macbook Pro. I still can't believe it.
I realize I didn't need to devote an entire thread to this story, but I had to get all this excitement out somewhere! Further, it gives credence to Apple's excellent customer service. In my 5-6 years as a Apple customer, they have always given me A+ service. I would gladly drop another 2K for them because they treated me like I was the only person in that store today, and they didn't really have to. Thanks Apple!!
Enjoy your new machine *again*
