I once thought that, until Dell decided to give me the run around within the warranty period when my old inspiron was on the fritz, trying to convince me that it was a software issue that they can fix via remote access. Of course, just a couple of days after the warranty expired, it was determined that the HDD was the culprit, and of course Dell CS, knowing full well that my issue was occurring well within the warranty period, sent me a replacement HDD, but then tried to charge me for it. Took me quite a while to get that matter resolved. Apple, however, has been far kinder to me when my macbook was having hardware woes (RSD), and I had my problem resolved over the weekend, no fuss no muss. I'd take Applecare over whatever Dell has to offer anyday.