I hope you get your MacBook Pro in a short time. It's the first time I see something like that, but errors can happen. I would be annoyed too, especially after waiting that long
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14” mbp… Apple sent me an iPad instead
- Thread starter eschap
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Now that would tick me off no end! they should get you a new MBP yesterday, and give you some money back for the trouble. (Maybe let you keep the iPad free, since you ordered no such thing)
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Preventing scams is the company's problem. The OP should not have to suffer for it. He should get what he has paid and already waited for.
I bought a 64-GB Wifi iPad but I got a 14" MBP instead. So it is also possible to get luckly. Thank you Apple.
??♂️ I don’t see how, but perhaps you and MayaUser would be better off not counting and caring about other peoples’ bank accounts and focusing instead on the questions they’re asking on the message board where you’re replying.
I think the lesson here, (plus what is taught in business school)
There are idiots everywhere in the full supply and delivery chain. Its just the cost of doing business.
Apple is the most profitable business for a reason. Low costs and high profits.
They'll eat the losses because its a small fraction of the problems/profits lost and it doesn't hurt them over the long-run.
Just think of it as a reverse lucky bag. An unlucky bag if you will. More seriously I'm sure Apple will of course sort it out, mistakes happen, its not like Apple will leave you with the iPad and disappear, if you need the machine asap, maybe Apple can send you a temporary stock configuration while you wait for your custom one. Maybe mention that to them.
Wow! I can imagine your disappointment, as well as your concern. I hope they rectify this as soon as possible.
Why no one talks about a carrier error? FedEx, UPS…? And I think it’s fair for Apple to investigate before shipping a new unit. If it’s a custom config it will take a few days to even manufacture and nothing in the discussion says that they haven’t immediately started in manufacturing a new unit which will take about 10-12 days to arrive. So checking if the original computer is maybe stuck at a FedEx warehouse somewhere in the US will be make it MUCH FASTER for the customer to receive.
I have only had to deal with Apple once regarding a problem with an order. It was for my 5K iMac that I maxed out. iMac game with some issues, did not perform well as well as screen glitches. Contacted Apple and they sent a replacement, did not have to wait as long for this but still took about a week. This one was full of problems as well. The support person was not as good as the first and did not get back to me immediately and was less then helpful. After 2 days and being very frustrated with an iMac that was for work I google Tim Cooks email, found it and sent him an email. Next morning I get a call at work from a higher level executive (can't remember title). He told me Tim got my email and forwarded it on to him to resolve. The next day I had a replacement computer and a contact who could make things happen. I still had some performance issues but could not track down if it was Adobe or Apple that was the problem, he told me if I was not happy in 6 months that I could return for a full refund. Certainly not Apple policy. Things worked out alright and the performance issues were Adobes and were rectified. I have not had to do this again, but I have told people who are getting a bad experience with Apple support to go right to the top, you may be surprised (or not).
How do you consider such an attitude would help speed up the correct replacement of wrong order?
Got into the same situation like the OP. Ended up keeping the ipad for free.
Even if they slowed down the replacement because of it, I'd rather have the free iPad + longer wait time.
Not sure but highly doubt that it's explicitly mentioned in the US Constitution. It's federal law.
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I've seen this response on similar threads I found online about this sort of issue. That is pretty wild. I guess it helps me, but I'm really jealous of the guy who ordered a base model iPad and instead gets to keep a loaded MacBook Pro... awesome day for that dude! I've heard this law may apply differently to USPS vs. UPS/Fedex, but who knows. I'm not looking to game the system. If they send a courier I'll happily return it to them if they can just take care of my order without making me a wait a stupid amount of time. I guess the (incredibly tiny piece of) leverage doesn't hurt though.
If you have a local Apple Store, just drop it off there. I have never had this problem before and I've bought a lot of Apple gear online. Perhaps you could ask if they could give you a free upgrade.
I've been in a couple of analogous situations that actually benefitted me, but it was like pulling teeth trying to get anyone to resolve it and get the stuff returned. In fact, in the end, they weren't really resolved. I just reaped the benefit even though I went out of my way to get the issues resolved.
1) I once ordered a uninterrupted power supply from Amazon worth a couple of hundred $, and I got two of them in two separate shipments. I called them to return the item and they repeatedly told me only one item was sent out. Finally after a couple of calls they said it was a mistake and had no record at all of the second one, so I should just keep it. It was so strange that in the first few calls, nobody would believe I had two deliveries of the item.
2) Also, when I signed onto a new phone contract at Fido (cell provider in Canada), the bill was several hundred dollars cheaper than I was expecting. I called to inquire and they told me it had already been paid. Confused, I called back again later more than once and finally on like on the third call I got them to tell me it was paid from account xxx at bank zzz. Except I had no such account and didn't deal with that bank. I informed them of the error, and they said they would look into it. Then six months later I called again to inquire, and nothing had been done. At that point I gave up, but I felt sorry for whomever paid my ~$300 bill for me.
If this happens again, I don't know if I'll bother wasting my time trying to sort it out.
1) I once ordered a uninterrupted power supply from Amazon worth a couple of hundred $, and I got two of them in two separate shipments. I called them to return the item and they repeatedly told me only one item was sent out. Finally after a couple of calls they said it was a mistake and had no record at all of the second one, so I should just keep it. It was so strange that in the first few calls, nobody would believe I had two deliveries of the item.
2) Also, when I signed onto a new phone contract at Fido (cell provider in Canada), the bill was several hundred dollars cheaper than I was expecting. I called to inquire and they told me it had already been paid. Confused, I called back again later more than once and finally on like on the third call I got them to tell me it was paid from account xxx at bank zzz. Except I had no such account and didn't deal with that bank. I informed them of the error, and they said they would look into it. Then six months later I called again to inquire, and nothing had been done. At that point I gave up, but I felt sorry for whomever paid my ~$300 bill for me.
If this happens again, I don't know if I'll bother wasting my time trying to sort it out.
I dunno if that's really a good idea. It could just serve to make the situation even more complicated.
Fully agree, for the price this is a pretty significant screw up. They should be doing all they can to resolve this VERY quickly. Hope you get a resolution quickly.