Some members have reported doing that results in a locked iCloud account. I don't know if I'd recommend that.
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14” mbp… Apple sent me an iPad instead
- Thread starter eschap
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You’re on an apple die hard forum. That’s the kind of responses you can expect to get as apple can do no wrong - especially with those who have apple and apple products right in their username.
i wouldnt be surprised if there was some secret holy trinity thing going on here! “In the name of Steve jobs, the iPhone, ….”
Sorry, but the FTC web page you linked to applies to scams — that is, cases where companies send you something you didn't order and, then, charge you for it. Under those circumstances, you can keep it.
But that’s not what happened here.
In a situation where a company sends you the wrong order, they need to make the original order good — to send you the right item — or issue a refund — and cover the return shipping costs for the wrong item.
They are *NOT required* to let you keep the mistakenly sent item — and certainly not for FREE. That would make no sense, legally, ethically, or morally.
Other commenters have it right. Apple should have immediately resolved this — shipping out the correct item and issuing a courier pickup, while investigating what went wrong — internally or with their shipper. The customer should not have to sit around waiting for the results of an “investigation”.
48 hours later, still nothing. I called yesterday to ask for an update and was told to keep waiting. Said to expect an email update, not even a discussion with a human. Will be very interesting to see if/when/how I get a response. An email is crazy to me.
Although the article mentions scams frequently (because that is usually what's going on when this happens), it doesn't say that the rules only apply to scams.
Is there an authoritative source available for this claim?
If the charge to your credit card (assuming method of payment) was in the amount of the 14” MacBook Pro M1 pro which you did not receive, I'd suggest you dispute the charge with the card issuer, if you haven't already.
Hope the situation is resolved satisfactorily soon! -KM
Hope the situation is resolved satisfactorily soon! -KM
Just call Apple back and cancel the order... or as someone already mentioned, charge back your credit card and be done with this. You can go in a store and pick up or order your preferred configuration in a much more civilized way.
Edit: That is what I would do if they didn't ship the item I ordered within 24 hours of my complaint.
Second Edit: It would not matter to me how long I would wait to order/receive the same configuration, it is a matter of principals.
My thought is that if the answer tomorrow (assuming it comes) isn’t satisfactory, I’ll dispute the charge, which was indeed for the full amount of the mbp. That said, though I am likely being naïve, i thinks it’s worth waiting 24 hours hoping that maybe they can offer me a more expedited way to get the computer and something for my troubles vs. waiting another full month+ and getting no benefit. I emailed Tim Cook today so we’ll see what Timmy says.
Not only that - even if the OP brings the iPad to a store, the store will not know what to do with it, there is no RMA, and basically they will not accept it, even if the OP wanted to just hand it over to the store.
I'd email Tim Cook and let Executive Relations handle it from there. They can do more than anyone else.
Funniest thing I’ve seen on here in a while. Well done!
I actually, physically laughed.
It just goes to show how desensitized Apple has become to the price of things which leads to the impression that Apple thinks it's users are wealthy to have them pay for expensive items and then expect lengthy delays and yes, when you pay $3000 for something, being told to expect a 3 day wait/delay is totally unacceptable in my opinion. If the item was say $100 then yes I could accept such a response from Apple but for something that costs $3000!! not a chance, I would want someone on the case NOW and would be expecting answers within 24hrs.
You don´t even need to decide what Apple product you need anymore, Apple makes this decision for you, which is much easier, comfortable and secure. Think different.
Such risk is the major reason I never order anything from Apple Online and get it delivered. The worst is doing a local pickup and I spend my time travelling to get the item in one piece. Certainly not going to let a random dude deliver it to my door as something that is completely different from what I ordered online.
To OP here, IMO the safest option is to keep bugging their customer support over and over until the issue is resolved. Frustrating yes, but there's no other recourse. Chargeback someone mentioned could get your linked Apple ID banned, which is something I don't want to risk on.
To OP here, IMO the safest option is to keep bugging their customer support over and over until the issue is resolved. Frustrating yes, but there's no other recourse. Chargeback someone mentioned could get your linked Apple ID banned, which is something I don't want to risk on.
Which claim?
Can't get more authoritative than the FTC's own website. The FTC page describes situations where companies send out “freebies”, but then charge people. That is the one case where people can keep what is sent. Those are scam situations. Just because the FTC doesn't use the term “scam” doesn't mean that's not what they are!
But that wasn’t the point, anyway.
The point is that nothing on that FTC web page supports the ridiculous idea that people are entitled to keep, for free, any mistaken or wrong order they receive.
What's described there has nothing to do with improperly filled or wrong orders, which is the OP's situation. Apple needs to make things right — and should have done so right away.
2-3 days before they even come up with a reasonable answer or solution for a $3000 Mac seems reasonable to you?
Yes stuff happens and things can go wrong, but in this case one would expect a very swift reaction from customer support with an apology and a proposal for an expedient solution. Not something half-baked like 'We are starting an investigation' and keep the customer dangling for a couple of days.
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Yes, 2-3 days seems reasonable to me, even for a $3000 Mac. It sucks of course, and they could have handled the communication better, but these investigations can take some time.
BTW, maybe I missed it, but I don't see that the OP asked for a refund. If not, I wonder if they would have provided a refund had s/he asked.
What I worry about though is that it won't be 3 days, but much longer. That would really suck. If nothing is resolved in 3 days, I would ask for a refund. I would also return the iPad unless Apple specifically says s/he can keep it for free, but not to a random store, since the store wouldn't know what to do with it unless it had all been cleared beforehand.
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No, I don't think the OP asked for a refund, but it apparently takes a long time to even get a definitive answer when or if the original Mac will be shipped or arrive. The problem seems very clear: Apple shipped an iPad instead of a Mac. How long should an 'investigation' last for such a mistake? They could also correct the mistake first and investigate later.
I believe the OP mentioned when it would take a while longer he/she would consider asking for a refund.
