iPhone 15/Plus 15 Pro Max Easily Broken

[JDP1970]

AppleCare is also a very expensive insurance policy when compared to car and home insurance. AppleCare with theft and loss costs £239 in the UK for an iPhone 15, yet it costs me £187 to insure my car which is about 18 times more expensive than an iPhone. My entire home and contents insurance is £325 and that covers me for up to £750k. I understand AC is convenient, but most people have their posessions insured via other methods anyway, especially if they rent or own a home.

I agree it’s expensive but, it really is the convenience that matters; if you’re away from home, the thought of being able to walk into an Apple Store is reassuring. Prior to it being available with theft and loss I never bothered getting it for my iPhone, now I wouldn’t be without it.

It’s also worth considering the very generous consumer rights we have in the UK. Fortunately, I’ve never had to call upon AC but, I did benefit from UK consumer rights, when my two year old iPhone XS Max died on me.

 

[OUsooner08]

AppleCare is also a very expensive insurance policy when compared to car and home insurance. AppleCare with theft and loss costs £239 in the UK for an iPhone 15, yet it costs me £187 to insure my car which is about 18 times more expensive than an iPhone. My entire home and contents insurance is £325 and that covers me for up to £750k. I understand AC is convenient, but most people have their posessions insured via other methods anyway, especially if they rent or own a home.

What's the timeline for that? That AppleCare cost is for 2 years, unless you do the subscription service, average out that's only about £10/month.

 

[The-Real-Deal82]

What's the timeline for that? That AppleCare cost is for 2 years, unless you do the subscription service, average out that's only about £10/month.

Only £10 a month? If you’re not claiming in multiple months then you’ve paid that out for nothing. If you do make a claim then on top of that £239 AC+, there is a £79 excess for accidental damage repairs or a £109 for a replacement iPhone. Most decent home contents policies cover mobile phones with no excess charges and it’s inclusive in the policy for loss/theft.

Whatever works for people I say and if people want to pay the eye watering premium for AppleCare then that’s up to them. I just see it as yet another huge sum of money that people are giving to Apple on top of the already huge sum for the device. I’d rather save that money extra cash and not give it to the same company already profiting from my expensive phone.

 

[The-Real-Deal82]

It’s also worth considering the very generous consumer rights we have in the UK.

I don’t see them as ‘generous’ but more an obligation by the manufacturer to provide us with products that carry a responsibility by them to work for a reasonable period of time. The reason they exist here is to prevent us being ripped off like consumers are in other developed countries with short warranties and poor after sales service.

 

[OUsooner08]

Only £10 a month? If you’re not claiming in multiple months then you’ve paid that out for nothing. If you do make a claim then on top of that £239 AC+, there is a £79 excess for accidental damage repairs or a £109 for a replacement iPhone. Most decent home contents policies cover mobile phones with no excess charges and it’s inclusive in the policy for loss/theft.

Whatever works for people I say and if people want to pay the eye watering premium for AppleCare then that’s up to them. I just see it as yet another huge sum of money that people are giving to Apple on top of the already huge sum for the device. I’d rather save that money extra cash and not give it to the same company already profiting from my expensive phone.

I guess it depends on what your priorities are. When I spend $1200+ on a phone it's worth it to me.

My last repair cost me $0. That absolutely made AppleCare worth it.

 

[OUsooner08]

The flexing he used to break the 15 Pro Max could be simulated by briefly sitting on the phone. My wife carries her phone in her back pocket, like many women seem to and one mistake could lead to an expensive repair if the glass is as thin as claimed. I agree on the case thing too, I have to use quite a bit of force to get my phone into its case.

I don't understand that habit. Why put a phone in your back pocket where you could potentially sit on it, not to mention how much easier it is to steal?!

 

[The-Real-Deal82]

I guess it depends on what your priorities are. When I spend $1200+ on a phone it's worth it to me.

My last repair cost me $0. That absolutely made AppleCare worth it.

Having the latest iPhone is further down my priority list than it was say 10 years ago. I’ve got 2 kids, 2 cars and a mortgage so these days it doesn’t matter if my iPhone is a couple of years old even if I’m probably better off now than I was was I was in my early 30’s. My phone is covered by insurance so taking out an additional policy just for the phone makes no sense to me.

So not excess charges on AppleCare in your country? Yet another thing we are ripped off on in the UK then as replacements and repairs carry an additional charge on top of the AppleCare policy here.

I don't understand that habit. Why out a phone in your back pocket where you could potentially sit on it, not to mention how much easier it is to steal.

I don’t understand it either.

 

[BigDO]

I guess it depends on what your priorities are. When I spend $1200+ on a phone it's worth it to me.

My last repair cost me $0. That absolutely made AppleCare worth it.

The point that he’s making is that with a good homeowners insurance policy your repair cost will also be “$0”. AppleCare is a very expensive way to insure your phone.

 

[OUsooner08]

Having the latest iPhone is further down my priority list than it was say 10 years ago. I’ve got 2 kids, 2 cars and a mortgage so these days it doesn’t matter if my iPhone is a couple of years old even if I’m probably better off now than I was was I was in my early 30’s. My phone is covered by insurance so taking out an additional policy just for the phone makes no sense to me.

So not excess charges on AppleCare in your country? Yet another thing we are ripped off on in the UK then as replacements and repairs carry an additional charge on top of the AppleCare policy here.

I bought my phone in the US, I do the Apple Upgrade Program which comes with AppleCare. I'm now stationed in Germany with the Army and yeah it was $0 to get my phone fixed.

 

[JDP1970]

The point that he’s making is that with a good homeowners insurance policy your repair cost will also be “$0”. AppleCare is a very expensive way to insure your phone.

Yes, but, as I alluded to earlier, with homeowners & indeed travel insurance, an issue isn't going to be resolved immediately if you're at the other side world, whereas with AppleCare, you just head to the nearest Apple Store. Also, insurance companies are notorious for trying to weasel out of paying up whereas with Apple, I'm led to believe, typically fewer questions are asked.

 

[pdoherty]

Wireless charging.

How is it plagued with a reputation for being easily damaged?

I've have every iPhone and I'm very outdoorsy, and I've only ever broken 2 phones. One I put in top of my car while loading it, and took off, it fell off the roof of my car and got ran over several times. It still actually worked, it connected to my car and watch, I just couldn't used the screen.

The 2nd time I dropped it off my tank while trying to film some training and it got ran over.

I routinely see people's phones with broken screens, don't you? So for devices already prone to glass damage on the front why are we tempting fate by putting glass on the back too, especially when you can't been see the back glass to "appreciate" it in a case most of the time? You say wireless charging and maybe that's so, but plastic would have worked just as well and been indestructible.

 

[JDP1970]

I don’t see them as ‘generous’ but more an obligation by the manufacturer to provide us with products that carry a responsibility by them to work for a reasonable period of time. The reason they exist here is to prevent us being ripped off like consumers are in other developed countries with short warranties and poor after sales service.

Yes, but, the fact remains that when compared to other developed countries, they are & let's not forget, as you mentioned in another post, we're ripped off in other ways such as excess charges.

Given what I see & hear, there's a high level of dishonesty in the UK & always some rascal ready to make a fraudulent claim, whether it be an insurance claim or, taking advantage of consumer rights. Perhaps that explains the excess on UK Apple Care?

 

[JDP1970]

I routinely see people's phones with broken screens, don't you? So for devices already prone to glass damage on the front why are we tempting fate by putting glass on the back too, especially when you can't been see the back glass to "appreciate" it in a case most of the time? You say wireless charging and maybe that's so, but plastic would have worked just as well and been indestructible.

I think the problem with plastic is that it has a negative connotation of being cheap.

 

[JDP1970]

The point that he’s making is that with a good homeowners insurance policy your repair cost will also be “$0”. AppleCare is a very expensive way to insure your phone.

Yes & in the cost sense he would be correct however, Apple Care is convenient & expeditious; this can be priceless.

 

[JDP1970]

Only £10 a month? If you’re not claiming in multiple months then you’ve paid that out for nothing. If you do make a claim then on top of that £239 AC+, there is a £79 excess for accidental damage repairs or a £109 for a replacement iPhone. Most decent home contents policies cover mobile phones with no excess charges and it’s inclusive in the policy for loss/theft.

Whatever works for people I say and if people want to pay the eye watering premium for AppleCare then that’s up to them. I just see it as yet another huge sum of money that people are giving to Apple on top of the already huge sum for the device. I’d rather save that money extra cash and not give it to the same company already profiting from my expensive phone.

I guess you could say that about all insurance. I know people who've gone they're entire life without making an insurance claim, the thing is, you never know when you might need it.

 

[OUsooner08]

I routinely see people's phones with broken screens, don't you? So for devices already prone to glass damage on the front why are we tempting fate by putting glass on the back too, especially when you can't been see the back glass to "appreciate" it in a case most of the time? You say wireless charging and maybe that's so, but plastic would have worked just as well and been indestructible.

It's not what I say, I looked it up, glass backed phones is the best for wireless charging.

Personally I've never broken a phone screen, it comes out of the box and goes into a case and a screen protector gets out on. I never really understand what people do with their phones that results in broken screens and other damage.

 

[OUsooner08]

Yes & in the cost sense he would be correct however, Apple Care is convenient & expeditious; this can be priceless.

Bingo!

 

[OUsooner08]

I think the problem with plastic is that it has a negative connotation of being cheap.

Plastic is not as durable either. The glass back is the most suitable material for phones because it does not affect signal quality, has superior thermal conductivity compared to plastic, and has very low electrical conductivity, making it ideal for wireless charging, not to mention plastic scratches very easy compared to glass, not to mention gorilla glass.

 

[OUsooner08]

The point that he’s making is that with a good homeowners insurance policy your repair cost will also be “$0”. AppleCare is a very expensive way to insure your phone.

Where do you live where it's $0? There's always a cost share with homeowners claims in the US, depending on what deductible and coverage you select.

 

[JDP1970]

The point that he’s making is that with a good homeowners insurance policy your repair cost will also be “$0”. AppleCare is a very expensive way to insure your phone.

It's never really zero though is it? For one thing there's a likelihood that future premiums will increase as a result of a previous claim.

 

[The-Real-Deal82]

Yes, but, as I alluded to earlier, with homeowners & indeed travel insurance, an issue isn't going to be resolved immediately if you're at the other side world, whereas with AppleCare, you just head to the nearest Apple Store. Also, insurance companies are notorious for trying to weasel out of paying up whereas with Apple, I'm led to believe, typically fewer questions are asked.

In the 12 years of having iPhones in our home we have made one claim on our contents insurance and it was sorted out within a few days. It didn’t affect our premium for the following year from what I remember. My wife shut her iPhone 5 I think it was in the car door after it slipped out of her pocket as she was closing it. I’m sure you can walk into any Apple Store and get an instant replacement, but if I had AC it would have to be done via post anyway as I live 40 miles away from my nearest store and it would be an added hassle for me. When my Apple Watch stopped working, Apple sent a box and I got a replacement within 5 days, not through AppleCare. Got a feeling my insurance company would be about the same as Apple in the speed of replacing to be honest.

Yes, but, the fact remains that when compared to other developed countries, they are & let's not forget, as you mentioned in another post, we're ripped off in other ways such as excess charges.

Given what I see & hear, there's a high level of dishonesty in the UK & always some rascal ready to make a fraudulent claim, whether it be an insurance claim or, taking advantage of consumer rights. Perhaps that explains the excess on UK Apple Care?

There is not a ‘higher level of dishonesty in the UK’ compared to other countries though. Where is your data to suggest that?? Seems a wild accusation to me.

 

[maratus]

I dropped my 14 PM from about 6 feet and it broke, with a case on.

Which case was it (so that I never buy it) and what surface did it land on?

 

[maratus]

Also, I’m not entirely sold on the durability situation.

The difference in size between Pro and Pro Max isn’t that massive that one glass snaps and one doesn’t. And the MagSafe coil cutout is the same, so lower % of total chassis area on a Pro Max.

Only time will tell whether it’s a systematic issue or a one-off. I’d certainly want JerryRig to bendtest another Pro Max asap to verify the issue.

 

[maymeow]

Also, I’m not entirely sold on the durability situation.

The difference in size between Pro and Pro Max isn’t that massive that one glass snaps and one doesn’t. And the MagSafe coil cutout is the same, so lower % of total chassis area on a Pro Max.

Only time will tell whether it’s a systematic issue or a one-off. I’d certainly want JerryRig to bendtest another Pro Max asap to verify the issue.

This was my initial thoughts, so i checked youtube if there is someone else who tried to bend new iphones (especially pro max) and found more videos but this one seem to me like it is best among others. (some videos were so edited, that it was a problem to tell if it really is 15 pro max on these videos)

Bend test starting on 6:44
So what do you think? Maybe that phone who has Zack was one of a kind and it is not a problem of every 15 pro maxes or maybe it is, who knows (time will show) 🤷‍♀️

 

[JDP1970]

In the 12 years of having iPhones in our home we have made one claim on our contents insurance and it was sorted out within a few days. It didn’t affect our premium for the following year from what I remember. My wife shut her iPhone 5 I think it was in the car door after it slipped out of her pocket as she was closing it. I’m sure you can walk into any Apple Store and get an instant replacement, but if I had AC it would have to be done via post anyway as I live 40 miles away from my nearest store and it would be an added hassle for me. When my Apple Watch stopped working, Apple sent a box and I got a replacement within 5 days, not through AppleCare. Got a feeling my insurance company would be about the same as Apple in the speed of replacing to be honest.

There is not a ‘higher level of dishonesty in the UK’ compared to other countries though. Where is your data to suggest that?? Seems a wild accusation to me.

I didn’t say there was a higher level of dishonesty, I said high & I stand by that comment; I see and hear it with my own eyes and ears, travel insurance is/was a favourite & ultimately, the rest of us pay for it with higher premiums & don’t get me started on whiplash claims.