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16" MBP GPU Panics

gazwas said:
Someone need to run these tests on Geekbench 4 to rule out software bugs and see if they get similar errors.
Click to expand...
Geekbench 5 Errors al over the place.

Geekbench 4.4.1 No errors at all....

Running Compute -> Metal -> UHD Graphics 630

Base i9 16gb 1TB 5500M 4GB from 2019-11-11..

Got some freezes in the last weeks. Now i’m doubting if i will return the Macbook Pro 16”. I only have 2 days left to return.....
 
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gazwas said:
Are you suggesting that running these Geekbench tests in an effort to diagnose/test their MBP’s they are in fact over heating the CPU and permanently damaging the computer?

EDIT: And why is this not a thing with 2019 15” MBP’s if they share the same CPU but inferior cooling?

Have any 2019 15” MBP users reported any issues with the Intel GPU?
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No, they are not damaging their hardware.
This is VERY unlikely to be a hardware issue. Mark my words, Apple will fix this in an upcoming release of macOS.
It’s frustrating to see you all complaining yet none of you have done as suggested.

Again, install Macsfancontrol, set fans temporarily to full blast and run these Geekbench tests again.
If they stop failing then you have your answer and it’ll be a waiting game for Apple to improve the fan profile on the 16” MBP.
 
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Squuiid said:
No, they are not damaging their hardware.
This is VERY unlikely to be a hardware issue. Mark my words, Apple will fix this in an upcoming release of macOS.
It’s frustrating to see you all complaining yet none of you have done as suggested.

Again, install Macsfancontrol, set fans temporarily to full blast and run these Geekbench tests again.
If they stop failing then you have your answer and it’ll be a waiting game for Apple to improve the fan profile on the 16” MBP.
Click to expand...

With Fans @ max the same errors occur.... no difference here ;-)
 
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Richardvs said:
Geekbench 5 Errors al over the place.

Geekbench 4.4.1 No errors at all....

Running Compute -> Metal -> UHD Graphics 630

Base i9 16gb 1TB 5500M 4GB from 2019-11-11..

Got some freezes in the last weeks. Now i’m doubting if i will return the Macbook Pro 16”. I only have 2 days left to return.....
Click to expand...
The plot thickens! 🧐
 
Squuiid said:
This is VERY unlikely to be a hardware issue. Mark my words, Apple will fix this in an upcoming release of macOS.
It’s frustrating to see you all complaining yet none of you have done as suggested.
Click to expand...

Its frustrating to see someone claiming its not hardware when APPLE ALREADY SAID IT WAS! If it GPU panics, its the hardware. If its slow, then it may be software. Apple's executive team told me directly that they are aware of a batch of MBPs that have a hardware flaw and they have rectified it. I can only comment on the panic.

Now that said, lets all maybe identify the CPU batches/MFR dates that have the panic issue using the Intel CPU. If you *panic* with a Powerplay Failed to Resume or Powerplay failed to initialize, please enter your serial number into this web site: http://www.chipmunk.nl/klantenservice/applemodel.html

It will tell you the manufacturer, year, month, and week.

Mine is manufactured by Quanta Computer, week 48, December, 2019.

One of my friends who has the same problem has Quanta computer, week 49, December 2019.

Please post that info here if you have the problem ONLY IF YOU HAVE THE PANIC.
 
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Just for fun, I contacted apple support and showed them the errors I got when trying to run Geekbench metal on the Intel GPU. They had me run a diagnostic test (reboot the computer holding D) and it came up saying everything was fine and they told me that was all there is to it, must be a software incompatibility with the benchmark program but nothing is wrong with the computer they said. So may not be so easy as you say to just show them these errors and tell them to order you a new logic board.

And I haven't really had any problems like the rebooting you're talking about. Well, actually once the first week I had the computer I left it unplugged overnight and it came up with a crash error when I started it up. Bu it has never happened again, and I've left it unplugged overnight to test it many times.

I really hope that there's nothing actually wrong with my computer but I guess we'll see. With the corona thing happening right now I don't even want to try to do anything about it if so - I have a year of apple care included with the computer and my credit card doubles that warranty. Apple is pretty good about replacing things once they admit there's an actual problem, and I have the credit card as a backup. If you are indeed one of the first in what is about to be a wave of problems with these logic boards, I'm just going to have to hope apple stands behind their product. Since everything seems to be working fine for me I'm not going to sweat this one, I'll wait and see if it becomes a problem at a more convenient time for repair/replacement.
 
Camarillo Brillo said:
And I haven't really had any problems like the rebooting you're talking about. Well, actually once the first week I had the computer I left it unplugged overnight and it came up with a crash error when I started it up. Bu it has never happened again, and I've left it unplugged overnight to test it many times.
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Yup... this thread is more about the panic reboot and the aforementioned messages in the panic. Slowness is not a confirmed problem by Apple is hardware. Only the panic.
 
Well your other posts say that if you have errors in console after running the geekbench metal thing on the intel gpu then you definitely have a defective logic board
 
StolenPhone said:
Its frustrating to see someone claiming its not hardware when APPLE ALREADY SAID IT WAS! If it GPU panics, its the hardware. If its slow, then it may be software. Apple's executive team told me directly that they are aware of a batch of MBPs that have a hardware flaw and they have rectified it. I can only comment on the panic.
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Nobody is trying to knock you down, just trying to make sense of your claims.

What I'm sure others and myself are trying to figure out is if Geekbench 5 repeatedly triggers the panic as stated above in this discussion why does Geekbench 4 not?

Additionally if Geekbench 5 triggers the panic as I think @Mark_EL tried, does that make his MBP faulty and we somehow need to explain to Apple it needs repair even if this is the first (forced) case of this?
 
gazwas said:
Nobody is trying to knock you down, just trying to make sense of your claims.

What I'm sure others and myself are trying to figure out is if Geekbench 5 repeatedly triggers the panic as stated above in this discussion why does Geekbench 4 not?

Additionally if Geekbench 5 triggers the panic as I think @Mark_EL tried, does that make his MBP faulty and we somehow need to explain to Apple it needs repair even if this is the first (forced) case of this?
Click to expand...

Right... no offense taken. I just have been through 45 days of craziness with Apple, 3 support engineers and the executive team. I finally got a little transparency from Apple on the issue of the panic is hardware related.

Yes, the Geek Bench 5 was instrumental in tickling something that either evinces slowness (likely software related), or a panic which has been verified by Apple as hardware. Whats cool is it identified that its something in a call in the metal API causing it to panic with reference to the AMD driver. I think it has something to do with allowing the LB to determine if it should switch to the AMD or not with reference to a low level GPU call from the metal side of things.

So far the panics are marrying upi with what Apple said that a batch of the LBs are no good. Hence the reason I posted above for those with the panic to see if they are in the December batch and from Quanta Computer.
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Camarillo Brillo said:
Well your other posts say that if you have errors in console after running the geekbench metal thing on the intel gpu then you definitely have a defective logic board
Click to expand...

I will clarify to avoid confusion. If you get the PANIC <-- You likely need a new LB.
 
StolenPhone said:
Its frustrating to see someone claiming its not hardware when APPLE ALREADY SAID IT WAS! If it GPU panics, its the hardware. If its slow, then it may be software. Apple's executive team told me directly that they are aware of a batch of MBPs that have a hardware flaw and they have rectified it. I can only comment on the panic.

Now that said, lets all maybe identify the CPU batches/MFR dates that have the panic issue using the Intel CPU. If you *panic* with a Powerplay Failed to Resume or Powerplay failed to initialize, please enter your serial number into this web site: http://www.chipmunk.nl/klantenservice/applemodel.html

It will tell you the manufacturer, year, month, and week.

Mine is manufactured by Quanta Computer, week 48, December, 2019.

One of my friends who has the same problem has Quanta computer, week 49, December 2019.

Please post that info here if you have the problem ONLY IF YOU HAVE THE PANIC.
Click to expand...

Got 3 freezes in 2 days. After a couple days of use. Even after resetting NVRAM and SMC and reinstalling Catalina i got a Freeze in a short time. Crash report after hard reset. Geekbench Error’s also. Returning Macbook Tomorrow.

Nice Name: MacBook Pro (16-inch, 2019)
Machine Model: MacBookPro16,1
Colour: Space Gray
Production year : 2019
Production week : 46 (November)
Model introduced: 2019
Memory - maximum total: 16GB
Factory: C0 (Quanta Computer (Subsidiary = Tech Com) China)
 
StolenPhone said:
Its frustrating to see someone claiming its not hardware when APPLE ALREADY SAID IT WAS! If it GPU panics, its the hardware. If its slow, then it may be software. Apple's executive team told me directly that they are aware of a batch of MBPs that have a hardware flaw and they have rectified it. I can only comment on the panic.

Now that said, lets all maybe identify the CPU batches/MFR dates that have the panic issue using the Intel CPU. If you *panic* with a Powerplay Failed to Resume or Powerplay failed to initialize, please enter your serial number into this web site: http://www.chipmunk.nl/klantenservice/applemodel.html

It will tell you the manufacturer, year, month, and week.

Mine is manufactured by Quanta Computer, week 48, December, 2019.

One of my friends who has the same problem has Quanta computer, week 49, December 2019.

Please post that info here if you have the problem ONLY IF YOU HAVE THE PANIC.
Click to expand...
Have you tried running the fans at full blast yet?
What have you got to lose?
It could potentially save you a lot of time and frustration.

Despite what some Apple guy told you, the issue being reported here is unlikely to be a hardware issue IMO.
 
Squuiid said:
Have you tried running the fans at full blast yet?
What have you got to lose?
It could potentially save you a lot of time and frustration.

Despite what some Apple guy told you, the issue being reported here is unlikely to be a hardware issue IMO.
Click to expand...

Lets break this down. Most people have slowness or freezing issues. I do not. Most people don't GPU panic. I do. I GPU panic if I attempt to run a game, Adobe Photoshop, or anything that uses metal APIs. The panic happens immediately... not 10 minutes into the GPU with the fans on full blast --> immediately. My GPUs have absolutely no heat on them according to iStat menus. Fans will not and do not help in that situation. Lets assume hypothetically that running my fans at ful blast would, that is still a ahrdware problem, no? Because nobody should have to manually run their fans on a $4300.00 laptop. Correct? Since its not the majority who have the issue (if it was software, we all would), then does that sound like a software issue to you?

Based on the fact that my Mac was at the Apple repair facility for 3 weeks and it was confirmed that the LB was bad, yes, I'm gonna listen to the "Apple guy". Based on the fact the Apple executive team for support confirmed there were a batch of bad LBs, that they have found the cause and are rectifying the problem, yes, I'm gonna listen to the "Apple guy".

It's hardware.

Right now, the anomoly is showing in the November and December batches.
 
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Is there any specific configuration(CPU and/or GPU) this issue seems to be associated with? I've read through the thread, and i noticed BTO options(maybe?) with 5500M GPUs mentioned a couple of times. (I realize, the latest opinion is the issue has to do with the Intel integrated GPU and not the dedicated AMD GPU)

Cheers
 
No. It seems to be all over the place. Over on the Apple forums it was asked and it was happening to 5300s as well as i7s. The key now is just to hopefully narrow the batch and manufacturer.

Yes the problem has to do with the Intel 630 running metal.
 
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StolenPhone said:
Lets break this down. Most people have slowness or freezing issues. I do not. Most people don't GPU panic. I do. I GPU panic if I attempt to run a game, Adobe Photoshop, or anything that uses metal APIs. The panic happens immediately... not 10 minutes into the GPU with the fans on full blast --> immediately. My GPUs have absolutely no heat on them according to iStat menus. Fans will not and do not help in that situation. Lets assume hypothetically that running my fans at ful blast would, that is still a ahrdware problem, no? Because nobody should have to manually run their fans on a $4300.00 laptop. Correct? Since its not the majority who have the issue (if it was software, we all would), then does that sound like a software issue to you?

Based on the fact that my Mac was at the Apple repair facility for 3 weeks and it was confirmed that the LB was bad, yes, I'm gonna listen to the "Apple guy". Based on the fact the Apple executive team for support confirmed there were a batch of bad LBs, that they have found the cause and are rectifying the problem, yes, I'm gonna listen to the "Apple guy".

It's hardware.

Right now, the anomoly is showing in the November and December batches.
Click to expand...
I'm not suggesting anyone run the fans full blast long term. It's not a solution, it's just highlighting an issue with the SMC fan profile. It'll show if the issue is down to overheating or not.

Mark my words, this will be fixed with a software update from Apple.

UPDATE: Catalina beta seems to do the trick.

1583163488316.png
 
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StolenPhone said:
Lets break this down. Most people have slowness or freezing issues. I do not. Most people don't GPU panic. I do. I GPU panic if I attempt to run a game, Adobe Photoshop, or anything that uses metal APIs. The panic happens immediately... not 10 minutes into the GPU with the fans on full blast --> immediately. My GPUs have absolutely no heat on them according to iStat menus. Fans will not and do not help in that situation. Lets assume hypothetically that running my fans at ful blast would, that is still a ahrdware problem, no? Because nobody should have to manually run their fans on a $4300.00 laptop. Correct? Since its not the majority who have the issue (if it was software, we all would), then does that sound like a software issue to you?

Based on the fact that my Mac was at the Apple repair facility for 3 weeks and it was confirmed that the LB was bad, yes, I'm gonna listen to the "Apple guy". Based on the fact the Apple executive team for support confirmed there were a batch of bad LBs, that they have found the cause and are rectifying the problem, yes, I'm gonna listen to the "Apple guy".

It's hardware.

Right now, the anomoly is showing in the November and December batches.
Click to expand...

I understand your frustration and you've obviously got an issue with your machine if you can't even launch apps without the GPU panic/crash.

The problem here I think is the whole Geekbench 5 thing is just confusing everyone and flagging issues that maybe have nothing to do with your hardware problem and just highlights Apples terrible GPU drivers in Catalina?

I fully understand it has nothing to do with slow speed results in Geekbench 5 as an indication of logic board issues but you did say is was a way to reproduce this faithfully by running Geekbench 5

StolenPhone said:
So hats off to visualinventor in the Apple forums. He was able to reproduce this faithfully by running Geekbench 5. He found that its actually the Intel GPU causing this by running the metal tests against the Metal api.
Click to expand...

I'm still confused as to why:

  • Geekbench 5 shows console errors and panics on all machines tested here
However
  • Geekbench 4 shows no console errors or panics
  • Geekbench 5 under 10.14.4 beta shows no console errors or panics
 
And this is why I need to remember not to go looking for a problem. If it works it works. The OP obviously has a problem - it doesn’t work. But getting everyone worked up over geekbench results doesn’t do any good. No wonder posts were getting deleted on Apple support forums.
 
Camarillo Brillo said:
And this is why I need to remember not to go looking for a problem. If it works it works. The OP obviously has a problem - it doesn’t work. But getting everyone worked up over geekbench results doesn’t do any good. No wonder posts were getting deleted on Apple support forums.
Click to expand...

FWIW & IMHO, maybe using GeekBench5 is a way to reproduce the issue consistently, because it targets specific hardware features?
 
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hawkeye_a said:
FWIW & IMHO, maybe using GeekBench5 is a way to reproduce the issue consistently, because it targets specific hardware features?
Click to expand...
We get that bit...... If Mac has a faulty logic board, Geekbench 5 will trip it up every time.

What about the presumably non faulty Mac’s getting console errors and panic restarts that have none of these issues outside Geekbench 5, using Geekbench 5 under 10.15.4 beta or Geekbemch 4?

Scratching my head how to diagnose anything at this point......o_O
 
Camarillo Brillo said:
And this is why I need to remember not to go looking for a problem. If it works it works. The OP obviously has a problem - it doesn’t work. But getting everyone worked up over geekbench results doesn’t do any good. No wonder posts were getting deleted on Apple support forums.
Click to expand...

Lol... pure speculation on your part. 3 Apple posts from me were deleted. Was it because of FUD and BS? No. Since they were my posts, I will be happy to share that with you.

It is because I advocated that if people cannot get an answer from support, they should reach out to Tara Bunch or Tim Cook as it then gets escalate to the executive team and then you get some love. Philux over there stated he was on his 4th latop. I advocated that he escalate it. Post #1 advicated sending an email to Tim Cook and Tara Bunch. Deleted. I thought maybe Apple doesnt want me mentioning names, so post #2 was just to escalate it to executive office by emailing the president or the VP of Applecare. Deleted.

So any deleted post was due to advocation of escalating past normal Apple support. NONE of the deleted posts had anything to do with Geek Bench or issues.
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gazwas said:
I'm still confused as to why:

  • Geekbench 5 shows console errors and panics on all machines tested here
However
  • Geekbench 4 shows no console errors or panics
  • Geekbench 5 under 10.14.4 beta shows no console errors or panics
Click to expand...

It doesn't. It appears to panic those who have more of a problem. Many without the problem can run it, albeit slow, and not have a GPU panic. The panic seems to be the flag.
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Squuiid said:
I'm not suggesting anyone run the fans full blast long term. It's not a solution, it's just highlighting an issue with the SMC fan profile. It'll show if the issue is down to overheating or not.

Mark my words, this will be fixed with a software update from Apple.

UPDATE: Catalina beta seems to do the trick.
Click to expand...

I sincerely hope so. If my panics stop completely without a new laptop, then I'm a happy camper. I am going off of what Apple stated and my issues are clearly much more severe and different than most.

If a software fix does it, then I'm good. I am happy to try the beta... but trying betas in the past have forced me to reinstall with a fresh backup when the full release is out. Can I try the beta without that PITA? If so, I am happy to try it and come back with my results. I'll be the first one to step up and be accountable if its software.
 
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