off-topic: I really do appreciate it that you guys are posting on here and twitter, etc. Explaining the situation with more details, while staying calm and being able to actually explain it. Facts and examples etc really help. Thank you for your time. I am sure others feel the same.
You're very welcome! Thanks for saying so.
Ugh. Example of squeaky wheels steering the ship into an iceberg, if this is accurate. People were really confused about buying a license for Mac software or for Windows software? How do those people function? I can only imagine that being the case if the website was very obtuse, unless a few customer support calls are being trumped up here as justification for a general drastic price increase.
Seriously. One of the top three issues in CS was confusion over which licenses were needed for a particular setup. You can't make this stuff up.
In any case, if people are "confused" about which version they are buying, then maybe make the more expensive bundle the default option, but for the vast majority of us who understand software and do not need the app on both platforms, offer the single-platform version at the lower price. Doesn't seem like a difficult problem to solve. Again, unless you were trying to solve some other problem.
Really, though, I definitely won't be buying the upgrade if it is $65 next time, given this "feature" of a license on a platform I never use by choice as the rationale. I'll limp along with my old version for a cycle or two instead. I would feel much much better about that price increase if you had justified it with features or inflation or your kid needing braces or whatever, but to justify it with "users keep buying the Mac version and trying to install it on Windows!" is disingenuous and destroys credibility.
(I have been using 1Password for many years, and have recommended it to many friends despite its cost. Making it more expensive, passing that mental $50 barrier, is just not going to keep me on board though.)
Historically upgrades have been ~50% discounted from the price of a new license.
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Ben Woodruff
Positive Experience Architect
AgileBits