Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

2.0.1 Killed All My Apps - possible solutions for SOME

melsailsnorth said:
My response was that 2% of more then a million phones is a lot of missed calls. how many of those have been emergencies or really critical. in my humble estimation, 2% failure rate is unacceptable. This software (if it turns out to be software related) should have been properly tested BEFORE BEING RELEASED.... You don't use the public, who are out there living their lives, making a living, and relying on this equiptment, to "Beta test" this stuff without their consent.

I just don't think they are really looking at the reality of how integrated and essential our cellphones have become. Just because I happen to be scraping people off the freeway and forwarding their info on to the medical team thats awaiting their arrival, does not mean there are not a HOST of other "just as important" things that people are doing with these phones and relying on them to work. When my phone has bricked over the last week, I could not even make emergency calls with it. In all the years, I've just never been up against a phone that just "bricked" to this extent.

I felt like asking Jobs if he'd ever consider handing a gun, loaded with 2% of it's bullets, to his kids since this is such an "acceptable" failure rate for his customers.
Click to expand...

I understand your frustration. But I just wanted to point out something I read in the iPhone user guide on page 39...

Emergency Calls

Important: You should not rely on wireless devices for essential communications, such
as medical emergencies. Use of any cellular phone to call emergency services may not
work in all locations. Emergency numbers and services vary by region, and sometimes
an emergency call cannot be placed due to network availability or environmental
interference. Some cellular networks may not accept an emergency call from iPhone if
it doesn’t have a SIM, if you locked your SIM, or if you haven’t activated your iPhone.

http://manuals.info.apple.com/en_US/iPhone_User_Guide.pdf

If I needed a phone for emergency uses as you do in your profession, I probably would be using something that is more specialized (and rugged) for just making calls with proven reliability and not a sophisticated "smart phone" type device that only has been on the market for a year (from a company that is pretty new to the cell phone business). The more complicated the device the more chance there is going to be a problem.
 
I certainly hear what your saying, and I'd be pretty silly not to agree.

I had not run by their waiver, and appreciate it. Just to clarify, as I mentioned in our previous posts, we do "in fact" never go out in the field with rugged back-ups.

The people at Apple just went to great lengths to tout the iPhone to our profession. We were sent an add that specifically targeted the medical community that gave us a glimpse of all the applications that we could be using at the hospital and out in the field even. By all accounts, they were clearly sending a message that this was a platform that was "ripe" for our picking and ready to become part of our arsenal.

My frustrations with the "bricked" phones reflect the potential problems should someone be caught in ANY emergency situation with only their phone at their disposal which may or may not act-up.

Again, though, point well taken...

melsailsnorth
 
melsailsnorth said:
I certainly hear what your saying, and I'd be pretty silly not to agree.

I had not run by their waiver, and appreciate it. Just to clarify, as I mentioned in our previous posts, we do "in fact" never go out in the field with rugged back-ups.

The people at Apple just went to great lengths to tout the iPhone to our profession. We were sent an add that specifically targeted the medical community that gave us a glimpse of all the applications that we could be using at the hospital and out in the field even. By all accounts, they were clearly sending a message that this was a platform that was "ripe" for our picking and ready to become part of our arsenal.

My frustrations with the "bricked" phones reflect the potential problems should someone be caught in ANY emergency situation with only their phone at their disposal which may or may not act-up.

Again, though, point well taken...

melsailsnorth
Click to expand...


One of these bad boys should make the iPhone 3G pretty rugged...

http://www.speckproducts.com/products/toughskin/iphone-3g/141

:)
 
Both my girlfriend and I have 3g iphones and have to do at least one restore daily on each phone. I've tried just about everything, with no luck so far. I didn't see it anywhere in the thread, but has anyone else had success turning off the app store on the phone? I'm currently trying that option. I'm going out of town for a while, I can't have my phone on the apple logo the whole time....
 
arrrggghhh said:
Both my girlfriend and I have 3g iphones and have to do at least one restore daily on each phone. I've tried just about everything, with no luck so far. I didn't see it anywhere in the thread, but has anyone else had success turning off the app store on the phone? I'm currently trying that option. I'm going out of town for a while, I can't have my phone on the apple logo the whole time....
Click to expand...

What version of iTunes are you running?
 
darkfiber said:
What version of iTunes are you running?
Click to expand...

7.7.1

I turned the app store off the phone by using the restrictions panel in the settings. I tried using a version of itunes before the app store, but it wouldn't let me set up my phone on it.
 
melsailsnorth said:
We were sent an add that specifically targeted the medical community that gave us a glimpse of all the applications that we could be using at the hospital and out in the field even.

melsailsnorth
Click to expand...

Dont you mean ad rather then add....cause im sure someone didnt send you an addition symbol or someone that had A.D.D. ...and if you cant remember that...its advertisment
 
arrrggghhh said:
7.7.1

I turned the app store off the phone by using the restrictions panel in the settings. I tried using a version of itunes before the app store, but it wouldn't let me set up my phone on it.
Click to expand...

One suggestion would be to roll back to 7.7. Some people have had luck with that.
 
"Such a relieving thought that I have spent the better part of a 20 year flight
career saving these type of people from themselves and their numerous escapades..." It's alright... you've got to have compassion for someone with so much time on their hands, (not to mention the inferiority complex and nonexistent self-esteem) all of which enable them to derive some sort of twisted pleasure (probably Freudian) from trying to get a rise out of anyone without having to risk the actual confrontation. Sorry, dude... Get some therapy or buy a puppy or something (but please don't beat it)."

Something tells me this infection's going to fester, so I'm going to sign-off.

Great post, though, and a lot of good info... As hard of a pill as it is to swallow, it's not just much of the EMS (emergency services) that are utilizing Cellular communications more and more. An educated guess would put about 80-85% of all our military communications via the entire armed forces are being made via cellular and satellite services. Although much of the military (as does our EMS and police force) still try and cling to some of the older radio's and frequencies, you find more and more lean towards
these newer (and, yes, more reliable) services. My brothers a cop, and he even says over half of his communications are now via his cell phone.

It's an alluring technology (the smart phone, that is). If I can transmit a report to my receiving doctor, and at the same time transmit a "real time" image of a patients 12 lead ekg, vitals, field labs, medical history, etc., it can really push my profession forward and save lives. On the flip-side, that technology should be fail-safe
enough so that "should the added technology go down", all communications are not at risk. This is where I really acknowledge the comments with regard to back-ups, etc...

Thanks again for the thread, and helping my phone to "live another day"

And, sorry redjay4whatever... I'm going to have to let you go back to pestering these other poor lads. Good luck with that.
 
You MUST downgrade to iTunes 7.7.0

arrrggghhh said:
Yeah, that's next on my list of options. Our phones have held up for a full day! I can't think of the last time this has happened...
Click to expand...

UPDATE 9-12-08: Upgrading to iTunes 8.0 AND updating the iPhone to version 2.1 should be your first option if you have the issue described below.

My situation yesterday was that none of my apps worked and the iPhone said that I had no content on the iPod (which wasn't true as I had 6GB of music and a bunch of videos.)

So here is what I did (I followed someones advice from a post earlier in this thread or maybe it was on the Apple forums)...

1. Synced the phone to iTunes 7.7.1
2. Then selected the phone in the devices list on iTunes
3. Selected the Applications Tab and unchecked "Sync Applications"
4. Pressed the Sync button at the bottom of the page which then removed all apps from the phone.
5. After that was done a few apps were still left on the phone so I deleted them on the phone itself.
6. I disconnected the phone from the USB cable and powered it off then powered it back on.
7. When the phone started up I then was able to get to my music and videos on the iPod part on the phone.
8. I then uninstalled iTunes 7.7.1 from my PC and rebooted the PC.
9. When the PC booted up I installed 7.7.0 of iTunes which you can get here...

http://rapidshare.com/files/133199773/iTunesSetup.exe (windows)

http://ja1me.net/hotness/itunes77.dmg (mac)


(All of my settings and library were still there in iTunes when 7.7.0 loaded by the way. So you don't have to worry about losing that stuff.)

10. I then connected the phone and selected the phone in the devices list on iTunes.
11. Selected the Applications Tab and checked "Sync Applications"
12. Pressed the Sync button at the bottom of the page which then added back all the from the phone.

After that all my apps work as does the iPod (and they still do).

We shall see how long it lasts.

UPDATE: As of 9-8-08 this is still working and I even updated to firmware 2.0.2 and have downloaded apps via the App Store on the phone itself as well as downloading new apps (and upgrades) via iTunes 7.7.0 on my PC.

UPDATE 2: On of 9-9-08 I installed iTunes 8.0. However, it is too soon to tell if this new version will fix the issue or not. Firmware 2.1 is also coming out on Friday 9-12-08 and maybe it fix the issue. In any case, I plan to also install firmware 2.1 as soon as it is available. I will keep updating this post whether I have any issues or not in the coming weeks.

UPDATE 9-12-08: I have upgraded to 2.1 of the iPhone firmware. Others who had the issue of apps not working upgraded to 2.1 and that fixed their problems.
 
I skipped the bulk of the messages, so this may have been mentioned, but I wonder if I solved the same problem or a different (and ordinary) one by just authorizing my computer for my Store account.

I don't sync much and I did a Mac drive swap last weekend. Instead of pulling over prefs, etc. with the automated tool, I did my usual manual copy of a few items like mail and iTunes. I wanted as clean a start as possible without starting completely from scratch. In the past, I've had no trouble but I don't recall that I've ever had iTunes Store content on an iPod. I just rip my own.

I upgraded to 2.01 yesterday and lost all my third party apps, as discussed. But my data (all non-Store) was fine. Just a failure of all my apps to work. I followed all the advice of the first couple pages and got nowhere. The best I could do was install an app via the phone but it wouldn't sync out to the Mac. On the last round (of several), I happened to bump into the Authorize Computer menu item and it cured my ills. I did a sync before I updated, but it looks like that may not backup unauthorized apps and just mask the problem.

Anyway, perhaps it's worth a shot.
 
darkfiber said:
See my post just above yours. The solution that has worked so far for me that I tried doesn't require a complete restore etc...
Click to expand...

We'll, my last try didn't work either... None of the apps worked this morning, and the music was gone. I was enjoying my full day of a working phone! I am going to try your method now. Thanks for the info.
 
Well I KNOW the problem is either the last iTunes or iPhone update. My flawless 13 month old 2g is now affected.

Darkfiber - is it still working well? All apps work ok even after re-sync or adding more? And, to confirm, you didn't have to back up contacts or anything to revert to 7.7.0? That's really all I care about losing.
 
iTunes doesn't want to remove the apps from my phone. Under 'applications', sync is NOT checked. On the 'Summary' page, I've tried 'sync only checked songs/video' and 'manually'. Nothing removes the apps.

Anyone have an idea why or what I'm doing wrong? EDIT: I checked 'Sync Applications' then unchecked all the apps and it seems to be removing them.
 
OK, i tried uninstalling itunes and reinstalling 7.7.0 and started a new phone. Synced my apps to it, and music and when i started it up, the music was there, but none of the apps would start right off the bat. ARRAHRHGGHH!H!H this is driving me crazy! When I go to the applications tab under the iphone, it is grayed out and won't let me check or uncheck any box...
 
are the apps still there in the 'applications' section above the 'store' section on the left?
 
Yeah, actually I just resynched the phone and it somehow got them working again. Maybe there's something to this 7.7.0 version!
 
Didn't work for me. I followed the more intensive directions here by kbell-tiger
http://discussions.apple.com/message.jspa?messageID=7841716#7841716 deleted & installed the older iTunes. Apps don't work.

I want to delete my iTunes library as I think it's corrupt and those instructions don't do it I think? I REALLY want to nuke this iTunes totally. My goofy iTunes has doubles for playlists listed. 2 'Movies', 2 'recently played', etc. I've no clue why or how to fix it.

I'm now trying a crazy idea of loading ALL my apps even though they won't work, plugging them into my 'clean' 7.7 iTunes on my laptop and "transfering" the apps on the phone into that computer. Then I'll select a few, sync, and see if they friggin' open.
 
I downloaded some new apps tonight and after I disconnected the phone I played with some of the new apps and they wouldn't load. But I then powered off the phone and turned it back on and they were ok.
 
darkfiber said:
I downloaded some new apps tonight and after I disconnected the phone I played with some of the new apps and they wouldn't load. But I then powered off the phone and turned it back on and they were ok.
Click to expand...
Yesterday I upgraded 6 apps and installed 1 new one via iTunes and so far AFAICT everything is still running smoothly.
 
anyone move to 2.0.2 and fix things?

Anyone upgrade to 2.0.2 and see things fixed? I know it may be only working temporarily because 2.0.2 hasn't been up yet, but I'm curious to know if it addresses the issue at all.
 
meagain said:
Well I KNOW the problem is either the last iTunes or iPhone update. My flawless 13 month old 2g is now affected.

Darkfiber - is it still working well? All apps work ok even after re-sync or adding more? And, to confirm, you didn't have to back up contacts or anything to revert to 7.7.0? That's really all I care about losing.
Click to expand...

So far so good. The only scare I had was with the game "CannonGame" that crashed on startup. However, when I powered down the phone and restarted it the game loaded fine.

I also downloaded an app for the first time since I went back to iTunes 7.7.0 via the App Store on the phone itself. We shall see if that causes any issues.

Now we have 2.0.2 firmware that just came out. Who knows if that will permanently fix this issue.
 
ewiley28 said:
Anyone upgrade to 2.0.2 and see things fixed? I know it may be only working temporarily because 2.0.2 hasn't been up yet, but I'm curious to know if it addresses the issue at all.
Click to expand...

I have a feeling we won't know until we run it for a week or so with no issues. Although I thought the issue was more with iTunes 7.7.1 more than the firmware. Too bad Apple is so darn secretive with their bug fix list.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back