Certainly there is a possibility that it could be a hardware issue for some, but honestly from what I have seen, I think for most it's a software issue. I have only experienced it twice. Once on the initial boot / setup and a second time logging in. Also, people have reported having the freezing problem on other machines besides the i5/7 MBP. Think about it, if drivers are not working properly that is the same as hardware not working properly since the drivers let the software talk to the hardware. It has been said that 10.6.4 focuses on the graphics / drivers.
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2010 MacBook Pros i5/i7 Having Freeze issues
- Thread starter Photios
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Certainly there is a possibility that it could be a hardware issue for some, but honestly from what I have seen, I think for most it's a software issue. I have only experienced it twice. Once on the initial boot / setup and a second time logging in. Also, people have reported having the freezing problem on other machines besides the i5/7 MBP. Think about it, if drivers are not working properly that is the same as hardware not working properly since the drivers let the software talk to the hardware. It has been said that 10.6.4 focuses on the graphics / drivers.
day 6: my first freezes... (15" i7, 8GB, 500GB @7200)
Freeze #1: had itunes, firefox, and finder window open. The song playing froze, itunes was unresponsive, had to force quit. Firefox seemed to still be fine but I decided to quit and save my tabs anyways. Next, clicked the finder window, which was also unresponsive, had to relaunch and got an error message the relaunch failed; just had my desktop screen and a moving cursor, no menu bar and no dock, had to hard restart.
held "D" and ran the quick diagnostic check on the restart which came up clean. then, a couple hours later...
Freeze #2: watching a movie fullscreen in VLC; about 90 minutes in I get the frozen screen with running audio. Cursor can move, but everything else is unresponsive, keyboard included. I waited out the ten minutes or so til it came back around (same as in others' previous posts) and its been fine since then.
The video freeze doesn't worry me so much (I don't have any presentations coming up and generally my life can spare ten minutes), but the first freeze where the finder won't relaunch and only the hard restart works... that one has me a little worried.
So, I guess my main question is, are these two freezes (finder freeze and video freeze) part of the same problem or separate? Followup questions: What are the likely culprits causing the finder freeze (i.e. is it hardware and will likely need replacing) and thus, should I be planning to take a trip to the apple store tomorrow for some genius time?
thanks.
Freeze #1: had itunes, firefox, and finder window open. The song playing froze, itunes was unresponsive, had to force quit. Firefox seemed to still be fine but I decided to quit and save my tabs anyways. Next, clicked the finder window, which was also unresponsive, had to relaunch and got an error message the relaunch failed; just had my desktop screen and a moving cursor, no menu bar and no dock, had to hard restart.
held "D" and ran the quick diagnostic check on the restart which came up clean. then, a couple hours later...
Freeze #2: watching a movie fullscreen in VLC; about 90 minutes in I get the frozen screen with running audio. Cursor can move, but everything else is unresponsive, keyboard included. I waited out the ten minutes or so til it came back around (same as in others' previous posts) and its been fine since then.
The video freeze doesn't worry me so much (I don't have any presentations coming up and generally my life can spare ten minutes), but the first freeze where the finder won't relaunch and only the hard restart works... that one has me a little worried.
So, I guess my main question is, are these two freezes (finder freeze and video freeze) part of the same problem or separate? Followup questions: What are the likely culprits causing the finder freeze (i.e. is it hardware and will likely need replacing) and thus, should I be planning to take a trip to the apple store tomorrow for some genius time?
thanks.
I agree with you that's why I have decided to keep mine.Changing it would be 50-50 as I might have even a worse MBP. moreover I had only 1 freeze with imovie open and never reoccurred.
If it will be discovered one day (and recongized by Apple) that there is a hw (even if latent) issue, I will request an affected hw replacement via apple care.
Cheers
LOOKING FORWARD TO 10.6.4!!!
I have the same exact specs as you, upgraded the RAM and HDD myself. Same freezes.
Is the general consensus that all these freeze problems stem from one issue (the drivers) or is there still uncertainty as to what the cause is (or multiple causes)?
Just an FYI - my replacement 15" i7 7200RPM has had zero freezes in 2 weeks. The one it replaced (same specs) had 5-10 freezes/day. I'm thinking it's a bad hardware issue on early build units.
well, I had a custom order that delivered about the same time you were getting your replacement (arrived 5/11), so mine isn't exactly an early build unit per se. I've only had those two freezes I mentioned earlier. Is there any way of determining if its a hardware issue (the quick diagnostic test said everything's fine) that I would need a hardware replacement? You're not the first I've heard that have had their 2010 freezy MBPs repaired/replaced to go on to be 'happy ever after' (which makes me think it can't all be just driver related)....
I've had 2 freezes since purchase a few weeks back with my 17" i5. Same deal as most - everything is locked sans the mouse cursor. I'm not planning on replacing as believe it's a driver/software issue which hopefully will be addressed in a coming software update. Fingers crossed.
I have had my 13 inch macbook pro for 3 weeks now, the first week was fine but after that even my macbook started to freeze/beachballing while doing the most basics things. Sometimes its good for days, sometimes I get a beachball every 2 minutes. Soon I will try to reinstall osx, then I will be waiting for 10.6.4 update.
1 month old 13" baseline C2D - 2 freezes, last one happened an hour ago, just running firefox and watching a youtube clip in browser. Sound continued for around 10 seconds and then stopped, mouse was still responsive however and after waiting for around 5 minuts i tried closing the lid and then opening it again and it came back to life with all the things i had pressed suddenly being open.
This definately something
should look into!
This definately something
should look into!Is it usual that the freezes are getting worse? Ive reinstalled my OSX and it was better but now its getting worse everyday. Itunes music freezes like 10 times a day and after 1 min continues playing... Finder is unresponsive a lot of times and the cursor and keyboard as well, which is occuring since last week...And Ive had my 15 inch i7 for like 3 weeks now... and the worst thing, Adobe flash is quitting on me once a day without saving and nothing is working anymore. After a while the screen turns black and nothing happens anymore... I have to turn it off with the on/off button and everything is gone and no report messages or anything. Now Ive switched back to my old MBP which is a lot more trustworthy and faster.
But my question is, since I bought my MBP in Japan for 1550 euro without Apple Care and I didnt pay import rights when arriving in the Netherlands, can I get a new one without any problems? Because this MBP Im having is like 2000 euro in the Netherlands... Dont I need to pay extra money or something when going to the store? Anyone have experience with this? I do have a (Japanese) ticket from the Apple Store...
But my question is, since I bought my MBP in Japan for 1550 euro without Apple Care and I didnt pay import rights when arriving in the Netherlands, can I get a new one without any problems? Because this MBP Im having is like 2000 euro in the Netherlands... Dont I need to pay extra money or something when going to the store? Anyone have experience with this? I do have a (Japanese) ticket from the Apple Store...
My MBP (15" i7) has been trouble free until a couple of days ago. I was watching Sons of Anarchy (recommended BTW) and it froze. Nothing was working. I re-booted and has been fine since. I simply don't know what caused it. Not worried at this stage... if it happens again then I might start to worry.
This was the first time I had a non-respsonsive Mac in over three years since I switched from PC. I don't think I got through a week without a freeze back then. And I rarely shut and start with my Mac... just put it to sleep.
This was the first time I had a non-respsonsive Mac in over three years since I switched from PC. I don't think I got through a week without a freeze back then. And I rarely shut and start with my Mac... just put it to sleep.
same problem here.
i5 15" macbook pro.
Running on battery and nvidia.
Graphics freezes, only pointer moves.
Waiting for a fix.
report here please: http://www.apple.com/feedback/macbookpro.html
i5 15" macbook pro.
Running on battery and nvidia.
Graphics freezes, only pointer moves.
Waiting for a fix.
report here please: http://www.apple.com/feedback/macbookpro.html
The problem, still growing faster ah? Let's make a new poll to see how everything is going right now?
I send a mail to Mr. Jobs asking for official announcement.
No answer yet.
Anyway, probably tomorrow I'll get my 15" i7 refund. And probably this Friday, I'll recive my new 17" i7.
So I hope this one will have no issues, else, I'll ask for a new refund before the 14 days period ends and I'll try again until no lemon got. I need a Mac to work, and I'm loosing my time.
I send a mail to Mr. Jobs asking for official announcement.
No answer yet.
Anyway, probably tomorrow I'll get my 15" i7 refund. And probably this Friday, I'll recive my new 17" i7.
So I hope this one will have no issues, else, I'll ask for a new refund before the 14 days period ends and I'll try again until no lemon got. I need a Mac to work, and I'm loosing my time.
I send a mail to Mr. Jobs asking for official announcement.
No answer yet.
I wonder why this hasn't been suggested yet.
If everyone with unresolved heat/freezing issues -and that's a big number- bothered to email Jobs directly on a daily basis,instead of listening to those zen monks in the Apple Discussions forum suggesting calmness and politeness regardless the case,the level of frustration would surely be made perfectly clear. There's a chance that it could also lead to a better examination of the faulty MBPs case.
I doubt it,but there is nothing to lose. At least that's what I would do,and I believe that if everyone did so too,awareness would be raised.
Ok, so today i've got all symptoms of freeze while running multiple programs like Safari, Mail, TextEdit, Pages, Adium, Parallels... So I was on nvidia card. Now the funny part. When the pixel corruption started, screen got messy (you know, parts of screen misplaced) and I changed the graphics to Intel only using gfxCardStatus and all went back to normal! No corruption, no freeze. I think it was just about to freeze completely and still changing graphic card while it was crashing was able to fix the problem. So Apple, start talking...
I don't know if anybody tried this, or had enough time to do that, but if you notice ANY pixel corruption, immediately change to Intel.
I don't know if anybody tried this, or had enough time to do that, but if you notice ANY pixel corruption, immediately change to Intel.
I participate to this forum too
http://discussions.apple.com/thread.jspa?threadID=2420192&tstart=0
and we are trying to post the gmux, rom, ID versions of both Intel and Nvidia cards for all people that reported freezing or no freezing at all, before and after replacement of their MBP.
I invite you to participate and/or to post these information in this macrumors thread.
I had personally 1 freeze only and I have the following specs
Intel HD
Supplier: Intel (0x8086)
ID device: 0x0046
ID revision: 0x0012
Version gMux: 1.9.21
NVIDIA
Supplier: NVIDIA (0x10de)
ID device: 0x0a29
ID revision: 0x00a2
Revision ROM: 3541
Versione gMux: 1.9.21
HDD
Model : APPLE SSD TS512B
Revision: AGAA0206
Cheers
http://discussions.apple.com/thread.jspa?threadID=2420192&tstart=0
and we are trying to post the gmux, rom, ID versions of both Intel and Nvidia cards for all people that reported freezing or no freezing at all, before and after replacement of their MBP.
I invite you to participate and/or to post these information in this macrumors thread.
I had personally 1 freeze only and I have the following specs
Intel HD
Supplier: Intel (0x8086)
ID device: 0x0046
ID revision: 0x0012
Version gMux: 1.9.21
NVIDIA
Supplier: NVIDIA (0x10de)
ID device: 0x0a29
ID revision: 0x00a2
Revision ROM: 3541
Versione gMux: 1.9.21
HDD
Model : APPLE SSD TS512B
Revision: AGAA0206
Cheers
I don't think that there is a test that they can run. I took mine to the Genius Bar and they couldn't even get it to boot from their "known good" OS drive, so they immediately tagged it as needing replacement. Given that both machines were the same config and both were migrated from the same old MBP, I have to believe this is a hardware issue.
Probably Hardware and probably the reason why the macbookpros were late to market in the first place. I bet there are bad batches of nvidia/logic board manufactoring problems during early production.
Some vids on YouTube:
Despite the "2009" in those examples, that is the exact freeze (20 — 30 seconds) which many users are having.
Apple MacBook Pro (late 2009) Freezing Issue PART 1
Apple MacBook Pro (late 2009) Freezing Issue PART 2
Apple MacBook Pro (late 2009) Freezing Issue PART 2
Despite the "2009" in those examples, that is the exact freeze (20 — 30 seconds) which many users are having.
Those are my videos.
Just to clarify a couple things I showed on there, transferring a large file is not necessary to cause the freeze, but it simply an easy way to cause it. The freeze has happened to me numerous times while not touching the MBP with no applications running.
Also, there seems to be a consensus of the owners with problem 2010 models relating it to the video card switch. I cannot vouch for that, but it may be the case. On the 2009 models, the issue has 100% been pinpointed to the EFI 1.7 firmware update. If the firmware is actually the issue on the 2010 models, then simply downgrading to the previous firmware is not an option since no firmware updates have been released for that model yet. If it turns out to be the video switch between the two video chips, then it is a different issue than what I demonstrated in the videos. The reason for that is my system only has the 9400 Nvidia chip.
So far, I have not been able to get Apple to fix my system. My attempts have resulted in some of the worst customer service experiences of my lifetime though. All bad experiences took place in an Apple Store. All good experiences took place on the phone with Apple.
freezes are back
Now I had 10 days (or so, give and take) without freezes and then they're coming at me again. Two freezes within 20 minutes of each other just before.
Didn't really read thru the posts, so not sure should I post here but mine aren't freezes, mine are kernel panics which only resolve with a reboot.
I too have a very early 2010 MBP...
Tom
PS: I know it's a stretch, but my freezes started on the day I've upgraded Java (and I'm using netbeans everyday). It sounds like a far stretch, I know, how can a Java update cause this, and I too have the call stack usually in nVidia or ioKit function calls that are gfx related... But I can just say I hadn't had any freezes before I did so...
Now I had 10 days (or so, give and take) without freezes and then they're coming at me again. Two freezes within 20 minutes of each other just before.
Didn't really read thru the posts, so not sure should I post here but mine aren't freezes, mine are kernel panics which only resolve with a reboot.
I too have a very early 2010 MBP...
Tom
PS: I know it's a stretch, but my freezes started on the day I've upgraded Java (and I'm using netbeans everyday). It sounds like a far stretch, I know, how can a Java update cause this, and I too have the call stack usually in nVidia or ioKit function calls that are gfx related... But I can just say I hadn't had any freezes before I did so...
When the machine freezes for me, it simply freezes. There's no pixel corruption, the computer's screen just locks up.
Pixel corruption sounds like a completely different graphics card issue unrelated to this one-- the screen getting funny is a common symptom of a GPU overheating or going bad. It doesn't surprise me that switching to the Intel card fixed it if the nVidia one was overheating or glitching out.
But I don't think this is related to the problem others are reporting. I would get your GPU checked out.