2010 MacBook Pros i5/i7 Having Freeze issues

[rikscha]

just to be clear, you all having mainly freeze problems not grey screen (crashing problems) right?

my problem still remains, my i7 crashes (grey screen) when decoding video in handbrake or toast. I went to my local apple store yesterday and they checked my machine and couldnt find anything. he said something of kernel panic and low level issues. he said that it could be the decoder used in handbrake and toast to decode videos to apple tv format, suggesting it could be simply a software issue. would you agree? i argued that handbrake is a free software and is probably using a different decoder than toast does. playing portal over steam or playing splinter cell double agent in boot camp (win7 64bit) works without any issues.

 

[Konker]

I'd consider replying to your post but it was unreadable.

Back to the topic...

I like the work exemplificate and plan to use it if I can find a good opportunity.

Its funny how Apple dont admit to issues for the longest time and then eventually do something to fix it without admitting it was an issue anyway. Has anybody had anything useful from them on this topic yet???

My MBP has only frozen once for 10 minutes with a frozen screen but the streaming radio continuing to play for the whole time. Then the pam pam pam multiple screen actions - all the keystrokes I tried when it was unresponsive when the screen comes back to life. All at low temp and processor usage.

Only once so far in about 40 hours use. But if it happens once it means something is not working properly inside and I wait for the next time.

 

[cmChimera]

Thanks for this useful post.

You're welcome? I can't figure out if you're trying to be condescending because my computer works, or you're just trying to be rude. Either way, grow up. Several people have said that their new machine works perfectly. Which of course implies it's not ALL units. My post was no less useful than a post from someone saying that their machine doesn't work properly. No one here has a fix for your issue, so all of our posts are "useless" in that sense.

We're trying to figure out what the precise fix might be for folks who are experiencing freezes.
Any ideas what we should try next?

This isn't an exclusive forum, I don't know why some people have to be dicks to anyone that pasts without a solution. Man, grow up

 

[lightworker]

No one of you, wants to listen that this is an "all MBP" problem and that Apple is probably going to make an official statement. But this is another theme... of course.

 

[abnospam]

just to add - no freezes here either.
Got my MBP 3 days after release. Stock 5400 HDD. I rarely push it above 60 C as well and haven't played games on it. All Web, Entourage, Adium, VMWare, Office.

 

[scaredpoet]

We're trying to figure out what the precise fix might be for folks who are experiencing freezes.
Any ideas what we should try next?

You can start by losing the attitude. I'm not responsible for making your MacBook Pro freeze, and raging against those with no issues isn't going to stop it.

Second course of action: since it's pretty clear that throwing repeated tantrums about it here haven't magically produced a fix, maybe the energy would be better expended by having those with problems call Apple or set up genius Bar appointments and make them aware of the breadth and scope of the problem. It would also help to be more polite than you have been here. You know that old saying about flies, honey, vinegar, and all that.

This has actually been suggested before, one person actually refused to talk to Apple until "they've figured out the problem." Kinda hard for them to figure it out if the people having the issues aren't taking it up with them.

Wanna swap MacBooks then?

I have a MacBook Pro, not a MacBook. That would be an uneven trade.

Let's make it official: we now have enough "I'm not having this problem" type of posts to rule out the possibility that *every*single* MBP has this freezing issue

Let's also make it official that we have enough "bawwwwwwwww My MacBook Pro is having problems and I'm going to be rude to anyone who doesn't share my misfortune!" posts to know that

A. There's probably a bad batch of MBPs out there,
B. The fact that there are some with and some without these problems means the issue is unlikely to be universal, and that might be important to pinpointing the cause,
C. MR Forums appears to lack the resources this time to produce a fix on its own, and finally
D. Maybe it's time to call Apple.


Thanks.

[Cue 9001 more posts from the same 5 people, that are getting us all nowhere.]

 

[cmChimera]

No one of you, wants to listen that this is an "all MBP" problem and that Apple is probably going to make an official statement. But this is another theme... of course.

It isn't all the Macbook Pros.....There is no evidence to back that claim.

 

[SchneiderMan]

This is a big issue and I hope Apple knows about this. I don't know if it's still a hardware issue or software.

 

[LedCop]

I'd love to know, has anyone here experienced a freeze with automatic graphics switching disabled AND without a Seagate hard disk?

 

[MBHockey]

I'd love to know, has anyone here experienced a freeze with automatic graphics switching disabled AND without a Seagate hard disk?

I had one freeze and it was related to automatic graphics switching. I have since disabled that and I haven't had a freeze since. I also have an SSD, not a hard disk.

 

[nonlocal]

I had one freeze and it was related to automatic graphics switching. I have since disabled that and I haven't had a freeze since. I also have an SSD, not a hard disk.

That's what I'm hoping for. Besides,when leaving it plugged in,there's no gain having the switching function,is there? Or do you notice much difference in heat,when only using discrete graphics?

 

[tekmoe]

No freezes here on my 17" i7. It's been running perfect for the past three weeks.

 

[staticred]

additional data point

Just as an additional data point for this thread:

I've experienced the screen freezes on a 15" i7. Something I tried during the last of these freezes was using remote login over SSH. I was able to access the machine through remote login and get a terminal session going. The machine was completely responsive over the remote login session, despite the screen remaining frozen.

These freezes occur almost exclusively when I have VLC running and happen roughly every 3-4 days. The screen freezes, but all other activity appears to continue (ie: sound plays from video, mouse moves when I use the trackpad, etc)

I'm curious, of those who have experienced these freezes, how many have experienced them with VLC active, and how many of the people experiencing the problem installed the Flash Gala beta plugin?

 

[Hal Itosis]

You can start by losing the attitude. I'm not responsible for making your MacBook Pro freeze, and raging against those with no issues isn't going to stop it.

Second course of action: since it's pretty clear that throwing repeated tantrums about it here haven't magically produced a fix, maybe the energy would be better expended by having those with problems call Apple or set up genius Bar appointments and make them aware of the breadth and scope of the problem. It would also help to be more polite than you have been here. You know that old saying about flies, honey, vinegar, and all that.

This has actually been suggested before, one person actually refused to talk to Apple until "they've figured out the problem." Kinda hard for them to figure it out if the people having the issues aren't taking it up with them.




I have a MacBook Pro, not a MacBook. That would be an uneven trade.
I also have a MBP —which you would know, had you bothered to read. But then again, you aren't reading posts here to help out... you just want to post stuff about you.


Let's also make it official that we have enough "bawwwwwwwww My MacBook Pro is having problems and I'm going to be rude to anyone who doesn't share my misfortune!" posts to know that

A. There's probably a bad batch of MBPs out there,
B. The fact that there are some with and some without these problems means the issue is unlikely to be universal, and that might be important to pinpointing the cause,
C. MR Forums appears to lack the resources this time to produce a fix on its own, and finally
D. Maybe it's time to call Apple.


Thanks.

[Cue 9001 more posts from the same 5 people, that are getting us all nowhere.]

You don't know the first thing about forum etiquette. Sure it's a "free" forum... but threads have titles for a reason. If folks are trying to troubleshoot an issue, don't come waltzing in here posting useless crap. Show some respect and consideration for folks having the computer problem. Try to help out instead of wasting space on your ego. It's not about "you"... but feel free to start another thread about how well your MBP works.

And welcome to my ignore list.

 

[mkbook]

I repaired disk permissions and there were literally so many errors that it took me several minutes just to scroll through the entire list. It's probably a hard drive issue.

You're welcome? I can't figure out if you're trying to be condescending because my computer works, or you're just trying to be rude.

Not sure why you'd think I was being sarcastic, saying how useful a post about how flawless your laptop is in a thread created solely for discussing a serious issue. It was very useful knowing how glad you are that your laptop has no issues.

 

[Fry-man22]

If anyone in this thread has Steam for Mac installed I'd remove it and see if your issues are resolved. I've had no issues for two weeks and my box locked up twice today after installing steam yesterday. I removed it and things have been running well since (so far).

 

[SamTheeGeek]

No Problems Here... Thank God

I had no problems , but my macbook did freeze 2 times and i think its just because i was trying to watch divx videos from my windows OS network , which i found out that mac OS and windows dont like each other.

other than that everything is fine thank god


does heat up when im HD Converting Video but its on the desk always so that is not a problem too.


Awsome so far

 

[bitslap47]

Wish the kiddies would stop fighting... it's annoying and distracts from the subject at hand.

Anyhow... has anyone with the freezing issue run the exhaustive several hour long apple hardware test?

If so, did you pass or fail?

 

[cmChimera]

You don't know the first thing about forum etiquette. Sure it's a "free" forum... but threads have titles for a reason. If folks are trying to troubleshoot an issue, don't come waltzing in here posting useless crap. Show some respect and consideration for folks having the computer problem. Try to help out instead of wasting space on your ego. It's not about "you"... but feel free to start another thread about how well your MBP works.

Not sure why you'd think I was being sarcastic, saying how useful a post about how flawless your laptop is in a thread created solely for discussing a serious issue. It was very useful knowing how glad you are that your laptop has no issues.

The topic wasn't created to troubleshoot the issue, maybe y'all are the ones who should learn to read.

I'm seriously considering purchasing a 15 inch 2.66 i7 MacBook Pro. I've been reading the posts here and at Apple's Forums as well. I've come across a thread regarding the 2010 i5/i7 machines experiencing freezes (lock-ups). According to thread, the situation seems wide-spread. Is anyone here having the same problems?

The topic was created to see who was having the issues, in order to help decide if he wanted to buy one or not. This being the case, I would imagine knowing that not ALL machines are having the problem, might be of some use to the OP. You both need to stop being pretentious pricks, just because y'all couldn't read the first post.

 

[Slux]

So after my (only one) freeze, I got suspicious and ran a full diagnostic on the hardware (by holding D during startup).

It didn't find any problems. So I'm hoping that given that this only happened to me once (under very specific circumstances) that it does not affect me.

Related question - those who regularly suffer this problem, have you ran an extended test using the diagnostic utility? What were the results?

 

[mkbook]

The topic wasn't created to troubleshoot the issue, maybe y'all are the ones who should learn to read.

The topic was created to see who was having the issues, in order to help decide if he wanted to buy one or not. This being the case, I would imagine knowing that not ALL machines are having the problem, might be of some use to the OP. You both need to stop being pretentious pricks, just because y'all couldn't read the first post.

Thanks for the useful advice. All your posts in this thread have been very helpful.

 

[llee87]

ARGH. I'm a bit upset that the most expensive purchase I've made up to date (I just graduate college ) is having freezing issues ALREADY! Tomorrow is my last date for a return (I have the low end 15"). Is it worth returning and getting a new one for? Or as some of you seem to have said, is this a problem across the board for all new MBP's??

 

[mkbook]

ARGH. I'm a bit upset that the most expensive purchase I've made up to date (I just graduate college ) is having freezing issues ALREADY! Tomorrow is my last date for a return (I have the low end 15"). Is it worth returning and getting a new one for? Or as some of you seem to have said, is this a problem across the board for all new MBP's??

Not all. You should talk to cmChimera and find out where he got his laptop. His contribution: "I'm so glad mine works perfectly."

 

[psychos]

Just had my 5th or so freeze in the month I've had my new MBP. 15" i7, HR Anti-glare, 5400rpm 500GB, self-upgraded with 2x4GB Mushkin sticks. The mouse pointer still moved for the first minute or so, but then was frozen as well.

This time, having now read reports of systems unfreezing, I let the machine sit instead of doing a hard reset as before. It came back to life after about 8 minutes and appears to be running fine now.

This was NOT the hard drive causing issues. I can tell that for certain because I sshed in from another machine while it was frozen and it was acting fairly normally. Interestingly, the kernel (not so odd) and the dock (rather odd) were both chewing up CPU:

PID COMMAND %CPU TIME #TH #WQ #POR #MREG RPRVT RSHRD RSIZE
78543 Dock 100.6 08:15.22 5/1 2/1 138+ 309+ 4856K+ 55M 16M+
0 kernel_task 100.5 05:01:52 87/5 0 2 593 98M 0B 408M

...both pegging out a single core/thread. Other processes were running normally.

On previous freezes where I did a hard reset, I got a bunch of spew in the kernel logfile that I could see after a reboot:

Apr 28 23:16:03 lucid kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x8 = Fifo: Watchdog Timeout Error
Apr 28 23:16:03 lucid kernel[0]: 0000006e
Apr 28 23:16:03 lucid kernel[0]: 00000010 00008597 00000474 00000000
Apr 28 23:16:03 lucid kernel[0]: 0000047e 00001528 00000000 00000009
Apr 28 23:16:03 lucid kernel[0]: 00000000 00000000 01000003

(repeated a bunch of times.)

I didn't get it with this freeze or the last one, but that may be because I'm using the 64-bit kernel now rather than the 32-bit kernel, so it may just be that the 64-bit drivers just aren't printing the same error messages.

In every case, the freeze seemed to happen when I did something like go back to web browsing/etc after watching a video/TV in mplayer or MythTV. So, that'd be a situation where it was probably switching from the Nvidia graphics to the Intel graphics. The error messages somewhat confirm that... I haven't turned automatic switching off since I'd rather try to gather more data at this point, especially since I know that I do seem to be able to just wait and the machine will unfreeze, and it's only hitting me about once a week.

 

[djasterix]

Is the freezing happening when using the MBP on battery or connected to th charger? I've noticed on my 15" i5 that when connected the automatic switching goes disabled and the 330m keeps engaged.

I haven't suffered any freezing, but my MBP is connected 90% of the time...