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2011 Thunderbolt iMac w/ SSD Shipment Tracker

I just tried calling Apple to see if I can get expedited shipping for my "inconvenience." I am not actually inconvenienced, but I thought I'd try what others in this thread did to see if they'd offer it up for free.

They said they can't because my order is back ordered and they can't change the shipping on a back ordered item. That got me nervous thinking my order might have gotten pushed even further. They said it'll still reach me within the window my order originally stated, but I just can't change the shipment method.

A weird excuse, but whatever. At this point, all I can do is wait like everyone else :D
 
SiskoKid said:
I just tried calling Apple to see if I can get expedited shipping for my "inconvenience." I am not actually inconvenienced, but I thought I'd try what others in this thread did to see if they'd offer it up for free.

They said they can't because my order is back ordered and they can't change the shipping on a back ordered item. That got me nervous thinking my order might have gotten pushed even further. They said it'll still reach me within the window my order originally stated, but I just can't change the shipment method.

A weird excuse, but whatever. At this point, all I can do is wait like everyone else :D
Click to expand...

Sounds to me like a higher-up caught wind of all the free expedited shipping being given out to 27" iMac buyers, got mad and issued a new directive.
 
jrlepage said:
Sounds to me like a higher-up caught wind of all the free expedited shipping being given out to 27" iMac buyers, got mad and issued a new directive.
Click to expand...

Or, he just for got a representative didn't feel like doing anything. If it was me, I would call again and see if another representative would expedite my shipping time. It can't hurt.
 
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

My iMac will be travling 10 days frim China to the Netherlands. :(

That is a long nasty ride.
 
Yorr said:
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

My iMac will be travling 10 days frim China to the Netherlands. :(

That is a long nasty ride.
Click to expand...

Do you have a new ship and/or delivery date? If so, could you update the spreadsheet?

Seems like the Netherlands is getting earliest ships :D
 
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

I thought the sheet was down because all the trolls, right?

[EDIT]

Done. Nice to see that the sheet is still working. Good job guys ;)
 
Last edited:
Yorr said:
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_3 like Mac OS X; nl-nl) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

My iMac will be travling 10 days frim China to the Netherlands. :(

That is a long nasty ride.
Click to expand...

I wonder why China? Mine is currently in Cork, Ireland. Glad to hear yours is on it's way :D
 
My order has gone from;

Estimated Shipping 21 June 2011
Estimated Delivery 28 June 2011

To

Estimated Shipping 8 July 2011
Estimated Delivery 17 July 2011

To

Estimated Shipping 21 June 2011
Estimated Delivery 23 June 2011.

It has been a long wait, as I have a Mac Air and an Ipad 2 on the same order and as it is a business lease purchase they will not split the order.

I'm based in Northern Ireland.
 
I asked the question by Email why my BTO comes from China, and a lot of others get theirs from Ireland (much closer for me). I gess that it is much more expensive to sent it from China with a 10 day trip.. than the same machine will be sent from Ireland, just around the corner.

Btw, is there a way to see where the machine is stored ?
 
My "history" (Shipping to Germany):

3 May 2011:
Estimated Shipping 15 June 2011
Estimated Delivery 23 June 2011

27 May 2011:
Estimated Shipping 8 July 2011
Estimated Delivery 19 July 2011

30 May 2011 ~4:00PM:
Estimated Shipping 14 June 2011
Estimated Delivery 16 June 2011

30 May 2011 ~7:00PM:
Estimated Shipping 15 June 2011
Estimated Delivery 17 June 2011
 
Yorr said:
I asked the question by Email why my BTO comes from China, and a lot of others get theirs from Ireland (much closer for me). I gess that it is much more expensive to sent it from China with a 10 day trip.. than the same machine will be sent from Ireland, just around the corner.

Btw, is there a way to see where the machine is stored ?
Click to expand...

I don't think there is. It just so happens that when I asked to confirm delivery they told me it was shipping from there.

I did say "well, if it's sat downstairs can't you just go and get it and stick it on a truck" :p

In short, the response was 'No' :D

I would suspect that all Northern Euro orders ship from Cork. Looks like it will all happen around the same time (15 June - or earlier) too.
 
Just got an other mail from Apple.
He says the statuspage probably won't be updated with the old shippingdate, but that my original date of June 16 still stands. Even though the website states July 8.
 
I got a voicemail this morning at 08:30am (in the UK) from an Irish fellow from Apple confirming my delivery date of the 20th June 'as per the email'.

I havn't made contact with Apple about the July/June date slippage, sounds like they are just calling around given the glitches with the ordering dates.
 
:apple: blunders continue. My order has also been pushed back by four weeks.

Original:
3 May
Shipping 16 Jun
Delivery 22 Jun

Now
Shipping 12 Jul
Delivery 19 Jul

I called :apple:. Unsurprisingly, no information was forthcoming. They will email me back with more info. :confused:

I'll update the spreadsheet, if needed.
 
Michael D. said:
:apple: blunders continue. My order has also been pushed back by four weeks.

Original:
3 May
Shipping 16 Jun
Delivery 22 Jun

Now
Shipping 12 Jul
Delivery 19 Jul

I called :apple:. Unsurprisingly, no information was forthcoming. They will email me back with more info. :confused:

I'll update the spreadsheet, if needed.
Click to expand...

apple, like most companies, runs on SAP. if your sales order does not have a production order yet in their system, then any change to the sales order gets recommitted to their part system. you lose your hold on the parts that would allow you the earlier date and you get the next available date.

so, in short, some change has been made to your order and that pushed your production date (and subsequent delivery date) out.

just tell customer service this and they should be able to rectify it. customer service has zero visibility to this, so they'll need to talk to another team to get it resolved.
 
natasha69 said:
apple, like most companies, runs on SAP. if your sales order does not have a production order yet in their system, then any change to the sales order gets recommitted to their part system. you lose your hold on the parts that would allow you the earlier date and you get the next available date.

so, in short, some change has been made to your order and that pushed your production date (and subsequent delivery date) out.

just tell customer service this and they should be able to rectify it. customer service has zero visibility to this, so they'll need to talk to another team to get it resolved.
Click to expand...

Thanks for your remarks. I already told customer service the same thing.

The person on the other end will be in touch with production. She will contact me when she has more info.
They fully acknowledged that any change occured on :apple:'s end.
 
I suspect projected SSD supply is the issue and they decided to delay a small % of 27" iMacs to be safe. If you got delayed and complained, your back on the original timescale and someone else if being delayed.
 
abrmecom said:
I suspect projected SSD supply is the issue and they decided to delay a small % of 27" iMacs to be safe. If you got delayed and complained, your back on the original timescale and someone else if being delayed.
Click to expand...

Considering that 21.5" iMacs with SSD ship within a few days, I don't think SSD supply is the issue.

Most likely, we'll never know the reason for these delays.
 
Hi all,

I came here looking for info on what might have delayed the shipment of my 27" with SSD, and found this thread. Here are my dates, which have not changed once since I originally placed the order:

(I am in San Francisco.)

Order date: May 25th

Ships: July 8th
Delivers: July 9th

I check daily, and will update here if there are any changes.

I noticed today that Apple released info that Lion and iCloud will be announced at the WWDC next week - for those of you who theorized that the delays could somehow be related to Lion, do you think this adds credence to that theory? Personally, I have no idea, but it would seem odd to me that one particular hardware config would be held up for the sake of implementing a new OS.

---Berus
 
my wild theory

1. Motherboards of 21" iMac and 27" iMac are different (true)

2. Apple has a problem with SSD support at 27" iMac, but not at the 21" iMac (theory)

3. Apple needs a fix in OSX to solve the problem, an EFI firmware update does not help (theory)

4. Apple fixes Lion and delivery of our iMacs has to wait until then.

There is an additional hint besides our long delivery times: The preview versions of Lion have problems with Sandy Bridge (true)
 
TomRadfahrer said:
1. Motherboards of 21" iMac and 27" iMac are different (true)

2. Apple has a problem with SSD support at 27" iMac, but not at the 21" iMac (theory)

3. Apple needs a fix in OSX to solve the problem, an EFI firmware update does not help (theory)

4. Apple fixes Lion and delivery of our iMacs has to wait until then.

There is an additional hint besides our long delivery times: The preview versions of Lion have problems with Sandy Bridge (true)
Click to expand...


These seem like very good theories. This would explain a lot.

Do you think our 27's will ship with Lion?


---Berus
 
Yes, I hope that the presentation of Lion will clean up the delivery time issue. But it is just a hope, no fact behind it.
 
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