2015 MacBook Pro Recall Repair

Discussion in 'MacBook Pro' started by jwoodfin2012, Jul 17, 2019.

  1. jwoodfin2012 macrumors newbie

    Joined:
    Jul 30, 2012
    #1
    I took my MBP in last Wednesday for the battery repair. It arrived at the depot today. It went from diagnosing to repairing in one day, hopefully meaning that it’s quick. The genius at the Apple Store recommended that Apple replace the top case as part of the repair program as well. Is this common practice with Apple? If so that is good news.Hopefully it comes back next week.what has the experience been for everyone here?
     

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  2. Valdna macrumors member

    Valdna

    Joined:
    Jul 26, 2017
    #2
    The battery is glued in and they are too lazy to pry it open and glue the new one back in by hand :)
     
  3. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #3
    Yes it is common practice. The Field Replaceable Unit (FRU) is the top Aluminum case where your hands rest, keyboard, trackpad, and battery. As pointed out the battery is glued down, so this makes swapping this unit the quickest fix.
     
  4. strohscw macrumors newbie

    Joined:
    Nov 2, 2010
    Location:
    Austria
    #4
    I got mine back yesterday, but they only changed the battery. The topcase had some marks and my keyboard had one missing A-sign and I was looking forward to get it replaced, but they didn´t. Would be interesting if they charge the manufacturer the full price!?
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    Its not really laziness, but the work effort vs. the replacement. It takes less time to replace it then spend hours carefully removing the battery.
     
  6. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    Did Apple do the work? The issues with separating the battery are one reason they do not do just battery replacements.
     
  7. Irock619 macrumors 68000

    Irock619

    Joined:
    Sep 16, 2011
    Location:
    San Francisco, CA
    #7
    Hmm I just got an email from Apple about this recall. I came here to see if it’s legit. Considering I’m having no battery issues at all, and it appears you have to ship your computer to a service center, I will pass on this recall. I thought it would be a quick fix at my local Apple store :(
     
  8. redshifted macrumors 6502

    redshifted

    Joined:
    Oct 10, 2014
    Location:
    Midwest
    #8
    It's legit - but unfortunately it's inconvenient to get the actual repair done. I took mine to the local Apple Store. The repair work required a trip to a repair depot. It only took a couple of days (but two trips to get everything working right). They generally replace the top case including the trackpad and keyboard. Mine needed the bottom case as well.

    Watch out for an expanding top or bottom case or an erratically responding trackpad.
    Mine developed all those symptoms in a fairly short period of time. Back up your data if you take it in.
     
  9. smbu2000 macrumors regular

    Joined:
    Oct 19, 2014
    #9
    You might want to consider taking it in. There was a news story on MR shortly after the recall announcement of a 2015 15" battery catching fire.

    https://forums.macrumors.com/thread...ple-initiated-battery-recall-program.2188535/
     
  10. WillFisher macrumors 6502

    WillFisher

    Joined:
    Feb 19, 2011
    #10
    I just received mine back, fresh new battery and top case (including new keys that had, obviously, had some wear and tear)
    Granted mine took three weeks, but that's what happens when you have a British keyboard living in New Zealand...
    But still. New battery, new keyboard, new trackpad, all for free. Can't complain on a nearly 4 year old computer.
     
  11. strohscw macrumors newbie

    Joined:
    Nov 2, 2010
    Location:
    Austria
    #11
    Yes they did the work that was needed, at least my info about the system tells me it is a new battery. But I would have loved to get a new top and keyboard.
     
  12. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #12
    Where was this repair done? Apple retail stores and AASPs are not allowed to remove the battery separately from the case. Hell, it's not even available as a part, and it's certainly not safe to do without the correct tools/protection.

    I would check your battery, as it sounds more likely that they haven't actually repaired your laptop!

    If it was done at an AASP - report it to Apple. As they may have done something dodgy.
     
  13. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #13
    Something is really wrong. Go back to the Apple Store and ask them why they did not do a top case replacement.
     

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12 July 17, 2019