recall

  1. Laura Pechman

    Problem backlight MacBook Pro 2017

    I have a MacBook Pro 2017 with touchbar and the screen suddenly stopped working. By the tests that I made apparently it's a problem with the backlight since I can see the entering page with a lantern. I was searching and I saw that Apple did a recall because of the same problem but with the...
  2. marmiteturkey

    iPad Pro Bright spot on iPad Pro 10.5 screen

    I have an approx 1in spot on my iPad Pro screen which is brighter than the rest of the screen - it's unevenly lit. The spot is about 2in above the home button, and although it has soft edges, I'm anal about my gadgets, and the difference in brightness could be described as 'minor', it's clearly...
  3. J

    2015 MacBook Pro Recall Repair

    I took my MBP in last Wednesday for the battery repair. It arrived at the depot today. It went from diagnosing to repairing in one day, hopefully meaning that it’s quick. The genius at the Apple Store recommended that Apple replace the top case as part of the repair program as well. Is this...
  4. VirtuallyInsane

    iPod 1st Generation iPod Nano

    Recently I picked up a 1st generation iPod Nano in decent condition with some accessories and the box. I charged it up and it's fine. It sounds pretty good too and is a nifty, portable device. I like it a lot, but I have a question of concern. I know there's a recall program for that certain...
  5. cheesyappleuser

    iPhone 8(+) Device with faulty logic board and not covered by recall

    Hey everyone, My iPhone 8 suddenly started to suffer from sudden restarts, and eventually it did not turn on for several hours. I checked the recall webpage for my device, however it displayed it is not covered by the programme. A few days later, I went to an authorised repairer (because no...
  6. iSearch

    Will Apple Repair a Used iPhone 7 (A1660) Under Recall?

    A family member bought a "new" 32GB iPhone 7 for work on eBay for about a hundred dollars less than what Apple offers. Based on past experiences buying bootleg DVDs on eBay, I was skeptical. The phone arrives and once turned on, it starts bootlooping. It looked a little worn for being new so I...
  7. C

    Good news everyone...

    I am picking up my 2017 MBP soon after having the T key fall off one to many times, and the sudden failure of all (i.e. both) USB-C ports, plus issues with returning from sleep (it would take minutes for the display to appear). It is about 2 months out of official warranty (that is I got it at...
  8. J

    Mid-2011 SATA DRIVE

    Hey guys, I’m resurrecting an old dinosaur as I’m on a budget and the 2011 iMac came with final cut pro 10 all for $400. I got home with it today and encountered online info that the drive inside (Seagate - ST31000528AS) was recalled. I’m thinking it must have had it’s drive revised with apple...
  9. Fun.gus

    AASP refuses to honour keyboard recall because of dent on corner of MacBook

    Hi All, May someone help me clarify how to move forward with a repair on my MacBook 12" 2015. I sent it in to have the keyboard serviced because keys are repeating and some have completely seized but the service provider is now saying I am to pay for the service because of a dent to the corner...
  10. Fun.gus

    Should Apple be held accountable for 'wear and tear' on battery following USB-C cable recall?

    Hi All, So my question is as follows. Should Apple be held accountable for unnecessary 'wear and tear' on a battery following USB-C cable recalls on units shipped in 2015? This thought comes from my recent interactions with Apple following the repair of a rMB keyboard without an extended...
  11. ActionJacksonHern

    iMac in the oven at 390°, now it won't turn on.

    I have a iMac 2011 27", EMC 2429, 2.7GHz, MC813LL/A, and I'm having problems. First one was the display shutting down randomly, likely due to the common problem with this iMac that Apple did recall here. After days of research, I found the most common fix (after the recall expired) was to...
  12. YSP

    6s battery replacement process in Europe

    Hello everyone. I have one of those 6Ss affected by the battery issue. I don't have an official Apple Store in my city, but I am able to visit Dresden/Munich to get my phone fixed. If anyone has replaced their phone there, how long does it take? Do they just give you another device or simply...
  13. jalapeno19104

    Iphone 6s LCD repair question

    Hi all, first post here. I sent my iphone 6s to apple to swap out the battery under the recall, but apple says they can't fix it because I have a broken LCD. The problem is that the phone has an intact screen, there is no visible damage on the screen. Is it possible to have a damaged or cracked...
  14. H

    (POLL) Share your recent experiences with Apple's customer service

    I recently had two less the positive interactions with Apple phone support and Apple retail. Both instances were in regards to a Recall program (USB-C cable and Travel adapters). I'll try to keep my stories short and to the point. My experience with the USB-C recall: Spent over 30 min. on the...
  15. LCPepper

    iPad Pro iPad Pro 9.7 Screen Manufacturing Defect

    Hello everyone, I got my iPad Pro 9.7 about a week ago... It's the most fabulous thing ever, however there is an issue with it. First I noticed that the home button was a but floppy, soft, and wobbling. Then I noticed that on the bottom left, there was a gap between the black of the bevel and...