Same! I chatted with the support rep, and all info he could give was that the order should be fine and that I will receive it within the delivery window... Like I don't know that...
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2016 Macbook Pro, Order/Shipping Thread
- Thread starter Lobwedgephil
- Start date
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It seems noone in the UK got the Processing shipment. I literally order within 5m of the keynote
Thanks ! I'll call them Monday but my card isn't accepted after few tries. I'm so disappointed. It means I could have have it on Monday maybe...
I know that feeling!
It's horrible !Thanks for the info. I chatted with an Apple rep about and hour ago and was told they couldn't / wouldn't waive the $14.00 fee. I don't mind paying to get my computer quicker. However, it seems like a waste if my order isn't shipping before those with an 11/17 - 11/25 delivery date. Don't get me wrong, it is great for those people and I wouldn't to bump someone as we have all been waiting. But it seems like I paid $14.00 for nothing. Just venting I guess.
Have you checked your junk box for the email from Apple? A lot of members who upgraded their shipping had an email on Friday stating that Apple couldn't guarantee the date and that they would be refunded. This was automatic.
It's not Apple we're defending. Just some of us were taken aback by your "if I don't get it before the Americans I'm picking up my toys and going home" attitude. How ludicrous that you spent thousands for an item you wanted, but no LONGER want it, not because it'll arrive late; or even at the tail end your order estimate, but because it won't arrive before the Americans. How absolutely, positively ludicrous. It was a ridiculous thing to say and you were called out on it my friend. I don't mean any offense and I'm not trying to argue (remember you can't convey tone on the internet). I just genuinely was trying to understand what was, frankly, a bizarre thing to say. What you said, basically, was "if I can't have it before you, I don't want it at all". You later recanted with a feeling that you didn't have all the information but I don't think it works the way you think it does.
And I'm afraid I disagree with "Phil Schiller should've said which countries get it when". First off, nobody has one, so we have no idea when everyone will end up getting them. Others have pointed out that European orders sometimes lag in tracking. You may get yours early next week too.
Second, this thread is dominated by Americans followed by some in the EU. But Apple sells to a lot of countries.
And finally, standing on stage? He probably had no idea. This is a huge logistical undertaking. The 2-3 week window is revealing here. Apple frequently has firm launch dates. Not this time. Clearly Apple was still wrapping up just how those logistical things were going to go. Phil Schiller probably didn't know when anyone was going to get theirs outside of that window!
I honestly don't believe the customers who asked for expedited shipping and paid for it should be refunded. You wonder why our MacBook Pro is expensive. It's because Apple has to employ an army of representatives to answer these customers who call and/or chat every 5 minutes. We are all eager, but you'll get your MacBook Pro eventually.
Don't mind me, I'm venting.
Don't mind me, I'm venting.
MOD NOTE
MacRumors is an English website, thus any and all posts in other languages will be deleted, regardless of the content. Off-topic posts that are not related to order/shipping status will be deleted as well.
MacRumors is an English website, thus any and all posts in other languages will be deleted, regardless of the content. Off-topic posts that are not related to order/shipping status will be deleted as well.
My characterisation is different. As a consumer the only thing I can do to show displeasure with a firm is to take my business elsewhere, and clearly I dislike geographical favouritism of customers more than you. And that's fine. I don't consider moving my business elsewhere as an expression of displeasure to be juvenile or bizarre.
Indeed, I consider fulfilling orders in sequence of an unwarned geographical preference rather than sequence of order placement time to be bizarre.
Either way let's move on.
Regarding origin scans and the like, Ive ordered a few things internationally this year and have seen similar behavior. My limited experience suggests this;
Origin Scan - Factory
Departure Scan - on a truck at the factory
Arrival Scan - Arrival at the Terminal
Export Scan - Moved from one area of the terminal to an area where it has cleared whatever export security is necessary and is ready to be loaded.
Based on conversations with UPS employees in the past when I had similar questions about an international shipment. Worried that it was "held up" in customs.
For the record, when that same package arrived it had an "arrival Scan", then nothing for weeks (customs), then "import Scan" and then "departure Scan" towards my local distribution center.
Thus it's my belief (were all just speculating here) that these are sitting at an airport awaiting their flight out.
Origin Scan - Factory
Departure Scan - on a truck at the factory
Arrival Scan - Arrival at the Terminal
Export Scan - Moved from one area of the terminal to an area where it has cleared whatever export security is necessary and is ready to be loaded.
Based on conversations with UPS employees in the past when I had similar questions about an international shipment. Worried that it was "held up" in customs.
For the record, when that same package arrived it had an "arrival Scan", then nothing for weeks (customs), then "import Scan" and then "departure Scan" towards my local distribution center.
Thus it's my belief (were all just speculating here) that these are sitting at an airport awaiting their flight out.
Thanks ! I'll call them Monday but my card isn't accepted after few tries. I'm so disappointed. It means I could have have it on Monday maybe...
I'm in the same boat with you guys. Credit card got a fraud alert on first pre-authorization. Called bank, chatted with Apple, should be OK now, but.... We all must have gotten bumped in the shipping order due to the card delay. I'm also 15" BTO ordered within an hour of store coming online and still Preparing for Shipping. Looks like our banks cost us at least a day. Still will arrive in or before delivery window but looks like we missed the first plane.
Ontario here showing no sign of either PFS or S
But I got charged early this Monday...Why is it still stuck in precessing status???
EDIT: Mine is "Ships 2-3 weeks", but shown "Delivers 18 Nov - 24 Nov"
But I got charged early this Monday...Why is it still stuck in precessing status???
EDIT: Mine is "Ships 2-3 weeks", but shown "Delivers 18 Nov - 24 Nov"
Makes sense right. Pay for a service, don't get the benefit of the service, then expect not to be refunded.
By that logic, I guess we should all be happy that Apple even took our orders. Who cares what we paid for.
Thanks. Yes, I saw your message and was not commenting on what you wrote. My apologies if it came off that way.Did you see my message? The refund should be automatic.
I checked my Spam folder but did not receive any communication from Apple regarding not being able to guarantee the shipping commitment.
Thanks again.
I pre-ordered a 13 inch MBP early on October 28 (like 3am or something) and used the barclaycard financing. I never once thought that I would be ineligible for the special financing (18 months no interest) because of my order not processing in the first 30 days, but that may just be the case.
As of now it still says my shipment will arrive december 6-12. Even if its a week early, it still won't post within the 30 days, which means I SO can't afford it. I was banking on the 18 months and my student loans that post within that time.
Right now the plan is to wait until day 29 and call Barclaycard and Apple. I called both previously, but neither helped. Apple said theres a chance it will post earlier and Barclaycard said they cannot guarantee the differed interest rate, but could review my account after the fact if I ask them to and maybe they can do something... very vague.
Any suggestions?
As of now it still says my shipment will arrive december 6-12. Even if its a week early, it still won't post within the 30 days, which means I SO can't afford it. I was banking on the 18 months and my student loans that post within that time.
Right now the plan is to wait until day 29 and call Barclaycard and Apple. I called both previously, but neither helped. Apple said theres a chance it will post earlier and Barclaycard said they cannot guarantee the differed interest rate, but could review my account after the fact if I ask them to and maybe they can do something... very vague.
Any suggestions?
I ordered as soon as the store went back online. Sunday night they tried to charge my card, but a fraud alert prevented it from doing so. Called the bank Monday morning, went online to Apple chat and had them retry (which was successful) and according to UPS my delivery date is Monday.
Don't worry, Apple is spending more money to pay someone to refund all those charges. They will eat those 2% processing fees for you too.