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Did you happen to speak to a guy with an accent and very bad danish? I had to swap to english to properly talk to him

LOL! Nope, he spoke perfect Danish, but the call was clearly relayed from another country. There was this weird echo to my voice over the phone. I think he was is Ireland, UK or even India. :eek:
 
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Had a call with a after sales rep also.
She told me (like others have been told) that it ships from China and she thought I should see some movement today or tomorrow :-(

But then again...she also told me it's an BTO because of a processor upgrade...I don't have a processor upgrade, just a US keyboard instead of Dutch (which she also mentioned).

Card charged Friday
Estimated delivery 16-23 November
The Netherlands
 
Had a call with a after sales rep also.
She told me (like others have been told) that it ships from China and she thought I should see some movement today or tomorrow :-(

But then again...she also told me it's an BTO because of a processor upgrade...I don't have a processor upgrade, just a US keyboard instead of Dutch (which she also mentioned).

Card charged Friday
Estimated delivery 16-23 November
The Netherlands

I'm also in the Netherlands, paid by iDeal, charged immediately and still processing... it's a 13" with 512GB disk and I'm so pissed off. Should I bother calling them?
 
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So .. Am i the only one left in Denmark that hasn't been charged or had any reservation from Apple on my account? 15" stock.
Seems a bit worrying considered that i had the earliest delivery-date.
 
I'm also in the Netherlands, paid by iDeal, charged immediately and still processing... it's a 13" with 512GB disk and I'm so pissed off. Should I bother calling them?

You'll get the same answer. I think/hope we'll get the PFS status update today and short after that the Shipped status update. If we won't see an update today, I fear that we'll get our Macbooks at the end of this week or even next week :(
 
You'll get the same answer. I think/hope we'll get the PFS status update today and short after that the Shipped status update. If we won't see an update today, I fear that we'll get our Macbooks at the end of this week or even next week :(
What concerns me is that I ordered less than an hour after the keynote and my account was charged immediately... it's clear that Apple favors their US customers but this is just ridiculous :(
 
I ordered an almost maxed out 15" on october 27 – about a second after it was available online. It's been saying delivery between nov 16-23.

On friday on got an email saying that there was issues with the payment. Apparently because of a daily limit on my card. I managed to get i raised on saturday. After about six house (and lot's of tries). It seems Apple accepted my card.

Status is no longer "Waiting for payment", but back to "Processing Items". It's been like that for 48+ hours now. :(

I feel like I got pushed back in the line and have to wait for someone to manually take care of it or something. Anyone got experience with this – does it normally take that long if there is problems with payment to begin with?
 
I received my prior orders always on the first or second day of the estimated window. IF my MacBook isn't shipped from China yet, I will not be able to get it within the first days of the estimated window this time (Wednesday is the first day),...

But then again, the 23rd is the last day of the estimated window...so I guess I should try not to be to impatient...
 
I ordered 13inch MBP with touchbar on November 3rd with upgraded 3.1GHz i5 CPU and 16gb RAM.
Nothing happened,... still it shows "processing items"
anyone ordered on November 3 has any progress?
 
I ordered 13inch MBP with touchbar on November 3rd with upgraded 3.1GHz i5 CPU and 16gb RAM.
Nothing happened,... still it shows "processing items"
anyone ordered on November 3 has any progress?

What is your delivery window? I think you will have to wait 2-3 weeks probably till you see some movement.

I ordered mine on 31 Oct and nothing yet, and i don't expect to see any movement until 20+ November.
 
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Does anybody know what actually happens with your BTO and place in the queue when they have a problem with charging ones credit card?

Is my order cast to the wayside or do they proceed with it?

As I have written before, the issue hit Friday evening and I can't get it resolved before the Apple Store DK support staff gets to work on Monday.

I'm asking because it would be nice to know whether I have lost tre days in the queue or not. I understand that my order is not cancelled - I think I have 5 days to resolve the payment issue - but it would be kind of annoying if I lost several days because the Apple support staff doesn't work on weekends in Denmark.
I'm in the same boat. Managed to raise my visa debit daily limit with my bank on saturday though – and tell Apple to retry the card on the website. Now it says "processing order" again (for 48 hours now). I talked to Apple this morning. They say it seems ok now and I should just wait for "a couple of days" :(
 
So .. Am i the only one left in Denmark that hasn't been charged or had any reservation from Apple on my account? 15" stock.
Seems a bit worrying considered that i had the earliest delivery-date.

Hmmm, since it is a stock model, I think they will just charge your card when it is shipping. Things are probably different with us that has a BTO order because Apply want to be sure that the payment is sound before they proceed.

But you could always call your bank and check. Maybe the per-authorizing just doesn't show up for you. Your bank has typically more detail available. :)
 
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Cool! What is your status? Processing or P4S?
Still Processing.... My old 2011 MB died in september..... been toooo damn long!
[doublepost=1479117162][/doublepost]
LOL! Nope, he spoke perfect Danish, but the call was clearly relayed from another country. There was this weird echo to my voice over the phone. I think he was is Ireland, UK or even India. :eek:

I was very surprised... Seems like they are running a less than ideal staff atm
[doublepost=1479117220][/doublepost]
So .. Am i the only one left in Denmark that hasn't been charged or had any reservation from Apple on my account? 15" stock.
Seems a bit worrying considered that i had the earliest delivery-date.

Apple rep said that i had been charged, yet neither me or my bank can see any charge...
[doublepost=1479117541][/doublepost]Im relieved that im not the only danish guy with no progress. Yet i would prefer that i was an outliner and the rest had shipped. This way there would be hope...
I was really hoping for MacBook this week
 
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I'm sure they are collecting a big batch to send to Europe, so once the first of us hits P4S, I think most of us in the 16-th-23th window could start celebration. Probably some from the following batch window will get theirs too.

Things have been slightly random in the first US batch as far as I can tell, so some luck might be involved too.

I'm just relieved that I got my payment issue resolved. It was a bit stressful this weekend to be honest!
 
Just ordered the the base I7 model 15" with the touchbar through Best Buy says it should be here on Wednesday . Guess we will see
 
Hello from germany!
Ordered a MBP 13" (256Gb, 2,9Gh, grey) on October 31st with expected delivery in 4-5 weeks, so 5-9 december

Until today no charge on my cc, ordner is still being processed..

Hopefully the manage to deliver in the last week of november ☺️
 
I'm sure they are collecting a big batch to send to Europe, so once the first of us hits P4S, I think most of us in the 16-th-23th window could start celebration. Probably some from the following batch window will get theirs too.

Things have been slightly random in the first US batch as far as I can tell, so some luck might be involved too.

I'm just relieved that I got my payment issue resolved. It was a bit stressful this weekend to be honest!

I really hope they will get here this week and not the next! Its ridiculous, that some of us ordered mere seconds after the store went back up and yet we are left in the unknown :/

Is there and chance that BTOs will be sent directly from Europe and not from China? That would certainly speed things up a bit..
 
I really hope they will get here this week and not the next! Its ridiculous, that some of us ordered mere seconds after the store went back up and yet we are left in the unknown :/

Is there and chance that BTOs will be sent directly from Europe and not from China? That would certainly speed things up a bit..
If they put all EU macs into one shipment to an Europe warehouse, it could really speed delivery up.
 
Hello from germany!
Ordered a MBP 13" (256Gb, 2,9Gh, grey) on October 31st with expected delivery in 4-5 weeks, so 5-9 december

Until today no charge on my cc, ordner is still being processed..

Hopefully the manage to deliver in the last week of november ☺️

I ordered the same day as you with the same window, located in The Netherlands. I'm also hoping for an early delivery
 
If they put all EU macs into one shipment to an Europe warehouse, it could really speed delivery up.

I have a feeling that they dump them at DHL/UPS and let them deal with it. As far as i know, DHL doesnt ship directly to Denmark. Last time I got something from China it went through Hamburg. But this time there is obviously a whole lot more to send. I think we can fill a couple of planes.
 
What is your delivery window? I think you will have to wait 2-3 weeks probably till you see some movement.

I ordered mine on 31 Oct and nothing yet, and i don't expect to see any movement until 20+ November.

12, dec -16, dec. delivery location LA.
What about you?
 
I ordered the same day as you with the same window, located in The Netherlands. I'm also hoping for an early delivery

nice!
are there any experience values on apples delivering-windows? how likely is a delivery in 4 weeks?
are they really exhausting the window? :-/
 
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