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2016 Macbook Pro, Order/Shipping Thread
- Thread starter Lobwedgephil
- Start date
- Sort by reaction score
Ordered to London:
15-inch MacBook Pro - Space Grey
Configuration
I'll be honest, I've been pretty loyal with Apple products over the last 5/6 years; I've stuck with iPhones, iPads and MacBooks (for a number of reasons). This is the worst experience I've had. I understand my delivery window is 17th - 24th Nov, yet it's very unlikely I'll receive my order at the beginning of that window.
But, for an order of an item over £3,000 I expected better. I've had no communication from Apple, nothing.
In the past, part of the Apple USP, to me, was the customer service. I felt looked after but now I can't help but be left with a bitter feeling about this order.
Fingers crossed we'll see something happening soon over here in Europe...
15-inch MacBook Pro - Space Grey
Configuration
- 2.6GHz Quad-core Intel Core i7
- 16GB 2133MHz LPDDR3 SDRAM
- Radeon Pro 460 with 4GB VRAM
- 1TB PCIe-based SSD
- Four Thunderbolt 3 ports
- Touch Bar and Touch ID
- Force Touch trackpad
- KYBD/USER'S GUIDE-GBR
- COUNTRY KIT-GBR
I'll be honest, I've been pretty loyal with Apple products over the last 5/6 years; I've stuck with iPhones, iPads and MacBooks (for a number of reasons). This is the worst experience I've had. I understand my delivery window is 17th - 24th Nov, yet it's very unlikely I'll receive my order at the beginning of that window.
But, for an order of an item over £3,000 I expected better. I've had no communication from Apple, nothing.
In the past, part of the Apple USP, to me, was the customer service. I felt looked after but now I can't help but be left with a bitter feeling about this order.
Fingers crossed we'll see something happening soon over here in Europe...
15-inch MacBook Pro w Touch Bar - Space Gray
With Custom configurations of:
• 2.9GHz quad-core Intel Core i7 processor, Turbo Boost up to 3.8GHz
• 16GB 2133MHz memory
• 1TB PCIe-based SSD
• Radeon Pro 460 with 4GB memory
Total was $3787.67+taxes included.
Delivers Nov 17th!
With Custom configurations of:
• 2.9GHz quad-core Intel Core i7 processor, Turbo Boost up to 3.8GHz
• 16GB 2133MHz memory
• 1TB PCIe-based SSD
• Radeon Pro 460 with 4GB memory
Total was $3787.67+taxes included.
Delivers Nov 17th!
Agreed. If they had just said 1-2 weeks for USA, and 2-3 weeks for us, it would have saved a lot of excitement-turned-disappointment.
Hopefully someone can confirm this. My understanding is that the only thing you can "pin" would be the function keys.
Totally agree, I was patient and understanding, and still understand that the delivery window is there for a reason, but that doesn't make the service any easier to take. I too have been a loyal customer for years, but therein lies the problem. There is no alternative and they know it.
If my current status is:
Shanghai, China 11/14/2016 9:07 P.M. Export Scan
but no departure scan, there's no way my mbp can be on that flight, right?
Odd... I don't see any upcoming UPS flights on this list from Shanghai to Anchorage
http://flightaware.com/live/airport/ZSPD/scheduled
I just try to correlate the UPS scan times and destinations to the UPS flights.
I think this is the only time I have seen so many people, be so upset about not receiving a new product, before their expected delivery window. I just wonder if Apple and other companies setting our expectations so high, is starting to backfire.
The control strip (system keys on the right) shows all the time and is customizable. I plan on ditching Siri and Brightness and replacing them with Dashboard and Expose.
As I said, I'm not upset about that specifically, as I made clear that that is the reason delivery windows exist, it's more the lack of equality across the world, specifically against Europe.
Uh, because there are only so many airplanes that UPS/FedEx has to transport them? And Apple's manufacturers in China can only build them at a rate that doesn't make everyone happy?
[doublepost=1479144010][/doublepost]
Check the status by clicking the order number in your original confirmation email. Mine was updated to a Nov 17 delivery date after it originally indicated Nov 25. I'm in CA (the state, not the country).
It's not about that, it's about how people in certain places are getting them earlier than expected but not everyone.
Not sure. I had a Departure scan from PVG at about 9pm (below) after an export scan at 2pm.
There is FX72 leaving at 5:08am local time (3 hours from now) or FX96 which doesn't leave until 11:24pm (21 hours from now). There do not seem to be any other FedEx flights out of Shanghai within the next 24 hours.
While I agree with what thearh said, I have to say this is the personal point of contention for me. I ordered my 13" MBP as soon as the Apple Store reopened on the 27th, so why am I getting my MBP three days after other customers? I know life isn't fair, but it still hurts.
I would love to know when yours is ready for pickup. Maybe then I'd be able to play with one in store.
Maybe, but the thing is, they can only make as many as they can make at a time. Would it make sense for them to make all of them, for those that preordered within a certain time frame and stock pile them, then calculate when to send each of them out, so that everyone got them at the same time? If so, when should the order time cut off be? What if I ordered 2 minutes after, but someone else ordered an hour after, should we get it at the same time? What if some get delayed in transit? Should the rest of us have ours held until the delays are cleared up? It just doesn't make sense. This is a global logistical initiative involving so many organizations, countries, time zones, transportation methods, configurations and customers, it is unbelievable that we can get them within in the window promised or before. So as much as I would love to be one of the lucky ones to have received mine today, I know that I will get it before or during the promised window. I have spent a lot of money to get it, so why not wait and enjoy the build up of excitement. Why taint your own new product purchase with negative thoughts, before Apple has dropped the ball and given you a reason to do so? Why choose to be negative? Be excited and if you are unlucky enough to have yours arrive after the date promised, as I am sure a few of us will, let Apple deal with that exception and complain to your hearts content.
Yes, I think it is important to mention it isn't just geographical favouritism; it is even people like yourself who are within the prioritised country but for some reason was considered unworthy for delivery today!
It should be first-come-first-served. End of. You can't argue with that.
If Apple couldn't do this for operational reasons, they shouldn't have given us all the same delivery estimate!
I mean, someone ordered on Thursday and had a shipping email this morning? It beggars belief.
Distances, markets and laws would impact how and when we receive our babies. There's no "being let down" until Apple enters the delivery window. You're completely let down when they miss (or change) their delivery window.
I'm very impatient, but I can read. And my order reads: "Ships 3-4 weeks - Delivers 28 Nov - 5 Dec by Standard Shipping". I'll be happy if I receive mine on the 28th or before. I'll be neutral if it's between 29th and 5th. Then I'll be angry if it's past the 5th
.