2016 MBP graphics issues - RESPONSE FROM CRAIG FEDERIGHI

Discussion in 'MacBook Pro' started by StratoMAC, Dec 6, 2016.

  1. max0981 macrumors newbie

    max0981

    Joined:
    Nov 24, 2016
    #2
    I returned mine yesterday.
    Anyone care to test?
     
  2. fodaveg macrumors regular

    fodaveg

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    Nov 11, 2016
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    Valencia, Spain
    #3
    and what happens with the battery issues? xD
     
  3. scoopz macrumors member

    scoopz

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    Sep 27, 2006
    Location:
    UK
    #4
    In his response he says it is fixed in Beta 10.12.2 but as per my post in this thread and my video (below) the problem is still very much present in Sierra Beta 10.12.2 (16c60B) which I installed and tested last night.
     
  4. Brookzy macrumors 601

    Brookzy

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    May 30, 2010
    Location:
    UK
    #5
    Ouch. Maybe a hardware issue then? Have you had a replacement unit yet?
     
  5. McCarron macrumors regular

    Joined:
    Feb 17, 2006
    #6
    Installed the latest update, so far so good but I need most of the day.

    I'll report back if I see it again. Also possible the fix isn't actually in the latest seed yet, despite what he said.
     
  6. scoopz macrumors member

    scoopz

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    Sep 27, 2006
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    UK
    #7
    Could be hardware but it did run perfectly for 3 days with reinstall of sierra and without 3rd party (Adobe) software installled and graphics went wonky the second I installed Adobe CC so I'm hopeful it's software and easily fixable.

    Apple have called me several times and full system logs captured and sent to them. I could get a replacement but if it's software then that'll be exactly the same and it will be early 2017 before my BTO replacement would be ready.
     
  7. Brookzy macrumors 601

    Brookzy

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    May 30, 2010
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    UK
    #8
    15/2.9/1/460? You could walk in to most big Apple Stores and swap it out tomorrow. (Not saying you should, just letting you know a huge delivery of 15s came in today).
     
  8. fs454, Dec 6, 2016
    Last edited: Dec 6, 2016

    fs454 macrumors 65816

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    #9
    Just wanna double this sentiment - I was able to swap out my 2.9/1TB/Pro 460 model in-store the other day for the speaker issue in Boot Camp. They had both silver and space gray. They did require me to do a return/repurchase, but they're extremely flexible with the method that they go about that.
     
  9. kevinkyoo macrumors 6502a

    kevinkyoo

    Joined:
    Feb 5, 2016
    #10
    FYI, don't expect anything to change if it is a hardware failure. Plenty of proof out there that the parts they swap in are used and are ticking time bombs.
     
  10. fs454 macrumors 65816

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    Dec 7, 2007
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    Los Angeles / Boston
    #11
    Nothing is used right now. They don't even have replacement parts or units ready for use yet. They are swapping full retail box units.

    Source: just swapped mine.
     
  11. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #12
    I'm not sure why so many people are swapping machines out. There are too many reports across different hardware configs to indicate its a hardware issue. It could be, but more likely its software and swapping your machine is a waste of time.

    Has anyone reported the graphics problems gone after a swap?
     
  12. McBeresford macrumors regular

    McBeresford

    Joined:
    May 31, 2005
    #13
    Post the header information from the email to validate the email. I'm sure it will. posted on the front page if you do.
    Thanks!
     
  13. fs454 macrumors 65816

    Joined:
    Dec 7, 2007
    Location:
    Los Angeles / Boston
    #14

    I swapped mine for the speaker issue, not the graphics issues. So far neither of the two notebooks I have had seem to have the symptoms that others are reporting (like full screen corruption, etc). Was just chiming in that it's easy to swap even if you have a BTO config.
     
  14. cityboy-100 macrumors member

    Joined:
    Jun 5, 2016
    #15
    I am going to try 12.x.2 beta 5 right now.

    I think the flickering—like canvas elements in chrome 55—are related to un-updated software in userland. As for the flashing on the login screens, that seems to be a graphics memory issue. I think they are two seperate issues. Perhaps the new beta Craig is referring to is a fix for the userland-implemented stuff.
     
  15. Make Apple Great Again macrumors member

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    Nov 5, 2016
    #16
    I like how he ignored the part where you brought up battery issues....
     
  16. motime macrumors 6502

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    Jun 9, 2015
    #17
    Is there much harm in installing these betas? I really don't need to but if it offers some useful updates then might as well...
     
  17. kevinkyoo macrumors 6502a

    kevinkyoo

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    Feb 5, 2016
    #18
    So replacing one computer with hardware issues with another one that has them will solve the problem?
     
  18. Brookzy macrumors 601

    Brookzy

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    May 30, 2010
    Location:
    UK
    #19
    The only way what you are saying can make sense is if every 15" MacBook Pro has hardware issues, which can only mean there will be some form of recall.

    This does not appear to be the case.
     
  19. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #20
    The reply is completely normal and unsurprising.

    I hope nobody expected an Apple exec to actually recommend that the customer cancel their order.
     
  20. Jaekae, Dec 6, 2016
    Last edited: Dec 6, 2016

    Jaekae macrumors 6502

    Joined:
    Dec 4, 2012
    #21
    Weird colors, glitching, screen trating and flickering is all symptoms on upcoming GPU failure. I think its just some software that triggers the hardware errors

    All my glitches have been on login when the system loads the color profile i made with a colorimeter, after i changed back to original color profile i havent seen it yet. And the colorprofile have link to the gpu

    AND for me it seems its the intel 530 gpu that is the problem. Which explaind why all 3 different AMD configs get these
     
  21. Michaelgtrusa macrumors 604

    Michaelgtrusa

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    Oct 13, 2008
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    Everywhere And Nowhere
    #22
    Than's bad. Best of luck getting it repaired.
     
  22. Reha macrumors newbie

    Joined:
    Jun 21, 2012
    #23
    I just canceled my order. Will keep using my 2013 13" Macbook Pro for the time being and see how this plays out. If it means I have to wait for the next upgrade for Apple to fix the teething problems, so be it.
     
  23. fs454 macrumors 65816

    Joined:
    Dec 7, 2007
    Location:
    Los Angeles / Boston
    #24
    Neither of the two 2016 15" MBPs that I've used extensively at this point have had GPU issues - I swapped mine because of the boot camp speaker issue. If that changes in the future, I'll be on here talking about it.
     
  24. Trixs macrumors regular

    Joined:
    Mar 26, 2008
    #25
    Used and ticking time bombs . That does not sound like something they should put in laptops..
     

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