2017 MBP Screen Issues

Discussion in 'MacBook Pro' started by Rocko99991, Aug 6, 2017.

  1. Rocko99991 macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #1
    So I pick up a 2017 13" non-TB MBP today from Best Buy. Man are they nice. Set it up and there it is, yellowish bands across the middle and bottom of the screen. Visible on website with white background or scrolling any website with white as the background-most. I just sent back a refurbed 2015 MBP for the same reason-left and right side was yellow/pinkish. I really like everything esle on the MBP-weight, build, OS, etc. but I can't justify spending $1,200 and watching half the screen with a yellow tinge bug me for the next 3 years. The screen is A033 btw.

    Do I take it back to BB and try another 2017 and hope I get lucky? See what Apple can do? Return it and be done with MBP until they fix these issues? I don't think 'learn to live with it' is an option at this point. Boy does this sucks.
     
  2. Mobster1983 macrumors 6502a

    Joined:
    Sep 8, 2011
    #2
    I wouldn’t say “hope to be lucky”. You were unlucky in getting a bad one. Take it back and exchange it.
     
  3. JPizzzle macrumors 6502

    Joined:
    Oct 30, 2008
    #3
    I think you have 3 options:

    1) keep exchanging until you find a screen to your satisfaction

    2) accept that the screen won't be perfect and learn to live with it

    3) move on from this version of MBP and wait for the eventual update to OLED, which may or may not have these issues
     
  4. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #4
    That would be nice. I am beginning to think all of the screens have uniformity issues and it's just a matter of whether it bothers the user or not.
     
  5. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #5
    Here is the screen for anyone interested. You can see the banding.
     

    Attached Files:

  6. duffyanneal macrumors 6502a

    duffyanneal

    Joined:
    Feb 5, 2008
    Location:
    ATL
    #6
    Wow that looks terrible. Definitely, get an exchange.
     
  7. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #7
    Yeah, I am. I got it at Best Buy. You can get banned for too many returns easily, so I am debating whether to exchange it-risk that being the last time-or just return it and pay more at Apple. I only paid $1,074 after student discount.
     
  8. Mobster1983 macrumors 6502a

    Joined:
    Sep 8, 2011
    #8
    Pretty sure that is not true. I do returns at Best Buy all the time and have never had any issues. Ironically Walmart banned me last week for having three returns without a receipt. *rolleyes

    Either way, there is no way that type of policy would apply if a product is actually defective. Just take it back to Best Buy, tell them the issue, and get a new one. Really shouldn't be that difficult.
     
  9. idark77 macrumors 6502

    idark77

    Joined:
    Dec 2, 2014
    #9
    It looks terrible.
     
  10. tvith macrumors member

    Joined:
    Nov 1, 2012
    #10
    Question, what was your brightness set to when you took that picture?
     
  11. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #11
    I think around 70%. Changing the brightness will change the banding, but it not enough to make it go away.
    --- Post Merged, Aug 9, 2017 ---
    It is true. Google banned at best buy for returns. They track all returns. Too many in a short period of time and you can be banned from 90 days to a year.
     
  12. 30glock macrumors newbie

    Joined:
    Aug 9, 2017
    #12
    I returned 4 PC's before settling for the MacBook Pro NTB, Best Buy had no Issue with this, I am new to Mac, and can say that I will be keeping this machine, everything about this machine has impressed me, I have lots of learning to do as I am unfamiliar with OS and this huge track pad.
     
  13. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #13
    Were they all from BB within a short period?

    How are the whites on your screen?
     
  14. 30glock macrumors newbie

    Joined:
    Aug 9, 2017
    #14
    All within the 15 day return period, the background on this forum Is white, and I have no Issues, best screen display to date.
     
  15. GtrDude macrumors regular

    Joined:
    Apr 17, 2011
    #15


    Return it.
    Get your money back while it's too late.
    You won't regret it, you will regret keeping it.
    Wait for a 2018.
    There are waaaayyyyy too many problems with the 16 and 17 so they have GOT to be working on lots and lots of fixes.
    --- Post Merged, Aug 9, 2017 ---

    That's the craziest thing I've ever heard.

    How is this YOUR fault that Apple makes these vastly inferior computers now a days???
    Just get it from an Apple store.
     
  16. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #16
    I will next time.
     
  17. Patcell macrumors 6502

    Joined:
    Aug 8, 2016
    Location:
    Bergen County, NJ
    #17
    You got a defective product. Definitely take it back to Best Buy and exchange it. They will not argue with you over one exchange of a defective machine. I have no issues with he display on my 2017 15"; uniform color/ backlight distribution.

    Good luck! Let us know how you make out with the new one.
     
  18. samven582 macrumors 6502a

    Joined:
    Jan 2, 2009
    #18
    I went through three myself and gave up. The MacBook pro has serious screen issues. Like the OP, all three had uniformity issues.
     
  19. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #19
    UPDATE: Exchanged the MBP at Best Buy. No hassle. I had my fingers crossed when I got it home and fired it up. No screen issues! The screen on the new unit is A034, the screen I had issues with was A033. The A034 is uniform. No 'warm'-yellow-sections or zones. After sending back my 2015 rMBP for the same issue-yellow portions of the screen and then having a 2017 have bad uniformity issue I almost lost faith. It shouldn't be this hard to make a decent screen.
    --- Post Merged, Aug 11, 2017 ---
    I don't blame you. I had decided if the exchanged unit wasn't uniform I was done with the MBP.
     
  20. Patcell macrumors 6502

    Joined:
    Aug 8, 2016
    Location:
    Bergen County, NJ
    #20
    Glad it worked out for you!

    I have no issues with my 2017 15" - appears totally uniform. How do you find out the display model number?
     
  21. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #21
    System Preferences/Display/Color/Open Profile. Go to line 17.
     
  22. Patcell macrumors 6502

    Joined:
    Aug 8, 2016
    Location:
    Bergen County, NJ
    #22
    Thanks for the info. Mine appears to be A031... again, no issues here either.
     
  23. 30glock, Aug 11, 2017
    Last edited: Aug 11, 2017

    30glock macrumors newbie

    Joined:
    Aug 9, 2017
    #23
    AO33 here and I have no Issues, unless I don't know what to look for on the screen. Any suggestions where I can go to specifically see these Issues or a site with a white screen back ground.

    Found white screen.com, different level of brightness and I don't see banding at all.
     
  24. Rocko99991 thread starter macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #24
    I wouldn't do that. If you are happy stay happy. ;)
     
  25. samven582 macrumors 6502a

    Joined:
    Jan 2, 2009
    #25
    Congrats!. Do you mind posting a pic?
     

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