Check here then, I suspect that's as good or better than any answer you'll get on the forum.Cause they're closed on weekends and I'd like to figure this out this weekend if possible.
Check here then, I suspect that's as good or better than any answer you'll get on the forum.Cause they're closed on weekends and I'd like to figure this out this weekend if possible.
I recently purchased a new 3.0 dual core 27" iMac from best buy, disregarding all the "known" issues. (hard drive noise, and tinted screens) I took it out of the box and hooked it up...PERFECT condition. No issues at all.....at least for 3 weeks anyways. Last week I logged on to this website and automatically saw the dreadful yellow tint at the bottom of my screen. It was all the way across and about 2 inches high. I instantly called apple.
Apple informed me it was NOT a known problem and that I could take it to a "local" Apple approved repair station. (I live in Arkansas and we have not one Apple store in our wonderful state) They said I would be without my computer for up to 3 weeks! This was not an option for me so I declined and got off the phone a little upset!
Then Apple called me yesterday...and TOTALLY REDEEMED THEIR SELVES! A Mac engineer by the name of Tye called me and told me that the yellow tinge was a definite issue that they knew about and were researching it thoroughly.
He then informed me that they were going to send me a brand new replacement iMac free of charge...AND they are going to UPGRADE me to the i5 at no additional cost to me!! ARE YOU KIDDING ME!! I was wanting the i5 but couldn't see putting forth the extra cash at the time of purchase.
He took all my info and set everything up for me. I directed him to the gray bar test on this site which he said was a big help. Due to shipping delays on the i5's i will be without a computer for up to 2 weeks, but i think I can make due considering the conditions! BEST customer support help I have EVER received!
No question that the tinge is present, but why doesn't Apple's DigitalColor Meter make the distinction?
Using any of the available settings, the bottom and top bar read the same.
Perhaps it is too subtle?
Curious.
Because this is a hardware problem, not a software problem. Were you to take an actual Color Temperature meter, and compare the top and bottom bars, there would be a difference, and a noticeable one. Using software will give you the same numbers because the bars are SUPPOSED to be the same color. The reason they are not is the fault of the display.
Just did the test, I was very happy I had no dead pixels Yeah! but I have the yellow tinge at the bottom......now what? should I call apple? I would hate to get a new machine and then find out I had some dead pixels.![]()
Just did the test, I was very happy I had no dead pixels Yeah! but I have the yellow tinge at the bottom......now what? should I call apple? I would hate to get a new machine and then find out I had some dead pixels.![]()
You have the same decision I did. I thought I had to Jan. 7th to return mine but after reading apple's return policy it says "on line purchases". I bought mine in the store. So guess I can't return it for a switch as I'm one day past 14. May now call Apple tech and complain. I still worry I'll get another worse than this one. At least this one has no dead pixels.
You have until Jan 7th too. I called my local Apple Store and confirmed this.
Good for you! You must be one of the few who's managed to get a 27" iMac with no yellow tint. What processor does it have? And (not to jinx), but keep your fingers crossed that the incessant flickering doesn't start!OK. I'm back from the Apple Store. The 21.5 yellow guy is gone replaced with a new 27". I see no problem with the screen at all. No yellowish tint. Now unless heating up changes that after a few hours this one looks like a winner.
Good for you! You must be one of the few who's managed to get a 27" iMac with no yellow tint. What processor does it have? And (not to jinx), but keep your fingers crossed that the incessant flickering doesn't start!![]()
3.06 27" Base. No tint. Flickering? Now I should read about that too. Haven't noticed anything.
Been on 3 hours now. No flickeringYou're kidding! You haven't heard about the flickering? It's (literally) all over the web. Start here.
Here are some news links for ya...
Computer World
MacLife
MacDailyNews
Our very own MacRumors
AppleInsider
...and the list goes on and on!