27", 21.5" iMac Owners, test your screen for yellow tint issue here

[ascender]

Why no refund??? You have a defective product. Insist on it...

I don't understand why we are willing to put up with this kind of BS. If everybody returned the defective product and demanded refunds that might get Apple's attention real fast.

A refund was never an option apparently, because the machine was bough in December. Even though they admitted there was a fault with screens from fairly early-on. I made the mistake of not using a credit card to pay for it, not sure why I didn't at the time.

Machine has been in at the repair agents 3 times in the last month and has now been away for nearly a week.

 

[mjsmke]

Have a look at HP screens. They do a 22" (HP 2229h) that you can rotate into a portrait view. HD ready, DVI-D/VGA inputs £169.

Had my HP screens delivered last night. Both have no dead pixles, consistant colours/brightness and the 2 22" HD screens cost less than half the cost of 1 Apple screen.

Also the screens work well with the mini display port to DVI adaptor with a DVI-d single link lead. You dont need to spend £60 on Apples dual link lead!!

 

[peejack]

Got my 5th replacement custom built in China, problem just as apparent.

Now Apple are saying due to the number of returns the will offer a full refund and nothing else, no compensation no money off nothing.

Great, they have messed me around for more than a month sending me crap machines and now just telling me well tough, refund and thats it.

I, for a long time have said great things about Apple, my opinion about them as a company is going down hill rapidly.

Not going to bother with an iMac anymore.

 

[turbineseaplane]

I finally have a perfect iMac 27 after Apple actually replaced just the screen rather than the entire machine.

Maybe try that? Finally worked for me after Unit #4.

 

[peejack]

Had my HP screens delivered last night. Both have no dead pixles, consistant colours/brightness and the 2 22" HD screens cost less than half the cost of 1 Apple screen.

Also the screens work well with the mini display port to DVI adaptor with a DVI-I lead.

They don't have the 1980 x 1050 resolution do they like most 22"?

 

[highflyer]

Advice Needed Please!

Hi All

I originally posted on reply #1783 where I explained my long-winded story about getting an iMac tax free at the airport and then swapping it for an upgraded i5 with a view to getting a yellow-free computer. As this one was still affected I then did a screen swap which went someway to fixing it but it still wasn't perfect.

This has been going on since December 19th. Now I have an update to share with you and also ask for more advice.

I got so frustrated that I emailed sjobs@apple.com, more out of hope than expecting anything to happen as I wasn't even sure it would be a valid address. Imagine my shock when a few days later I got a call from Apple Exective Relations! They promised to do everything possible to help me and have been briilliant. So far so good.

I negociated an advance replacement custom-build which would be pre-screened for yellow. And then even better they agreed to send me an i7 as a gesture of good will over my current i5. How good is that!

So last night my shiny new i7 arrives. It was built 23/03/10 and came from China direct. I was so so hoping to announce that this one was perfect and had solved all my issues, but alas, I am afraid that this iMac has its own set of problems, including mild yellowing still present.

I now have a very very tricky decision to make between keeping my old i5 and sending back the upgraded i7, or keeping the i7 and living with some new issues. Or I guess trying to get them to send yet another machine. Here are the pluses and minuses, any advice really appreciated!

Old i5

+ Very colour consistent screen from top to bottom, and the strongest neutral grey colours I have seen. Screen noticeably 'darker' in colour than the new i7 and all other iMacs I have had
+ Silent Western Digital HD (totally silent in all operations)

- Mild yellow vertical stripe two thirds of way towards right hand side
- Overly blue-tinged top right hand corner
- Several dust particles behind screen where they replaced it
- 3 dead iSight pixels
- High-pitched screen whine on 4 of the approx 10 display brightness settings
- Occasional small screen flickers (I thought I was going crazy but having stared at the screen for several minutes I see an occasional micro-flicker - mild but it is definitely there).

New i7

+ Free processor upgrade
+ No screen whine noise on any of the brightness settings
+ No iSight dead pixels

- Seagate HD, which although quiet in normal use makes a loud clicking sound when you put the iMac to sleep or wake it up
- Screen more yellow than the i5, but not terrible. Noticeable top to bottom warming though
- Fairly loud screen buzzing noise when auto-dimmed or set to lowest brightness setting (other settings unaffected)
- One inch stratch on the metal base stand (I guess where they opened it up for pre-screening).
- DVD drive seems to scratch disks slightly worse than the i5

So, if you had to choose from the above two machines, or asking for yet another one, what would you guys do please?

 

[gidz]

The end to my iMac saga

Hi guys,

Just thought that I would share what Apple's customer relations department have just told me. I Was one of the many unlucy people who bought a 27" iMac and had problems with the yellow screen issue. To resolve the problem after 3 replacements and numerous LCD panel replacment (plus some appalling customer service) customer relations contacted me today and offered me as a replacement :- a new mac book pro (yay) they went on to say that because new ones were due they were happy to give me one of those if I was prepared to wait a little while, when I asked how long they told me that the new ones were due out in 4 weeks time, ie late April in the UK.

 

[Petronas]

Hi guys,

Just thought that I would share what Apple's customer relations department have just told me. I Was one of the many unlucy people who bought a 27" iMac and had problems with the yellow screen issue. To resolve the problem after 3 replacements and numerous LCD panel replacment (plus some appalling customer service) customer relations contacted me today and offered me as a replacement :- a new mac book pro (yay) they went on to say that because new ones were due they were happy to give me one of those if I was prepared to wait a little while, when I asked how long they told me that the new ones were due out in 4 weeks time, ie late April in the UK.

Did you just say the new Macbook Pro's are out in 4 weeks!?

And another thing, what test would be the best to take with me to the Apple store to test for Yellow Tinge?

I came across this website - Would it be any good? Or just the original test from post one on this thread?
http://imac.squeaked.com/test.php

 

[LavenderCaptain]

My end-game...

Hi guys,

Just thought that I would share what Apple's customer relations department have just told me. I Was one of the many unlucy people who bought a 27" iMac and had problems with the yellow screen issue. To resolve the problem after 3 replacements and numerous LCD panel replacment (plus some appalling customer service) customer relations contacted me today and offered me as a replacement :- a new mac book pro (yay) they went on to say that because new ones were due they were happy to give me one of those if I was prepared to wait a little while, when I asked how long they told me that the new ones were due out in 4 weeks time, ie late April in the UK.

That's nice - my end wasn't as good. I talked to my contact at Apple Executive Customer Relations yesterday... Basically, her response to my complaint that this 3rd 27" I7 machine was still yellow was along the lines of:

"This is the best Apple can do. It was pre-certified by Apple engineers before shipping"

Other gems from the conversation include:

"This is a consumer level product. It's not intended for professional grade work."

"Apple doesn't feel that replacing the machine again would offer any improvement."

They weren't willing to offer AppleCare...

The conversation ended with me basically asking for a refund, and her saying she'd need some time to figure out what was involved and get back to me tomorrow.

I don't really want a refund - I can't reverse-migrate my data back to my G5 - but I'm not sure what else I can do here...

Try again in 6~8 months, maybe?

 

[LavenderCaptain]

Hi All

So, if you had to choose from the above two machines, or asking for yet another one, what would you guys do please?

Neither - get your money back. Apple Executive Customer Relations told me (and will probably tell you if you call them on it) that the machine isn't yellow, it was pre-screened by Apple engineers and within tolerances. They might also add "It's the best Apple can do", and "it's a consumer-levle product"...

 

[Petronas]

Basically, her response to my complaint that this 3rd 27" I7 machine was still yellow was along the lines of:

Other gems from the conversation include:

"This is a consumer level product. It's not intended for professional grade work."

lol this one is Gold...

 

[IndustrialSpace]

Neither - get your money back. Apple Executive Customer Relations told me (and will probably tell you if you call them on it) that the machine isn't yellow, it was pre-screened by Apple engineers and within tolerances. They might also add "It's the best Apple can do", and "it's a consumer-levle product"...

All of the iMacs have varying degrees of yellow tint. It's inherent in the design. You either live with it or get a refund. Apple has already made an executive decision on this. They will placate customers with a one-time screen replacement. You either accept it or take your money back.

 

[highflyer]

All of the iMacs have varying degrees of yellow tint. It's inherent in the design. You either live with it or get a refund. Apple has already made an executive decision on this. They will placate customers with a one-time screen replacement. You either accept it or take your money back.

Point taken industrialspace, but I want an imac, and my question was if you had to choose between the 2 computers I have got sitting on my desk right now, which one would you choose?

Regards

 

[IndustrialSpace]

Point taken industrialspace, but I want an imac, and my question was if you had to choose between the 2 computers I have got sitting on my desk right now, which one would you choose?

Regards

Everyone sees things differently, but IMO I would keep the i7.

 

[gidz]

Yes, apple's customer relations department have told me that the new MacBook pro's will be released in the UK in 4 weeks, which would be late April. The good resoloution of my iMac trials wasn't actually to do with my ongoing yellow screen problems though, it was more to do with a breakdown in customer service. As one support person told me " I am not sure how you have managed to fall into this black hole in our customer support, but I will do my best to resolve your problems" - this was the last I heard from him. Also in the UK customer relations is the highest level of customer support you can be refered to, but if you have a problem with them and want to make a complaint you have to complain to, you guessed it, customer relations.

This may give you some idea why my case has resulted in sn upgrade, unfortunatly I think I may be in a minority of people who manage to resolve the yellow screen problem to their satisfaction without a refund being involved.

 

[ascender]

Yes, apple's customer relations department have told me that the new MacBook pro's will be released in the UK in 4 weeks, which would be late April. The good resoloution of my iMac trials wasn't actually to do with my ongoing yellow screen problems though, it was more to do with a breakdown in customer service. As one support person told me " I am not sure how you have managed to fall into this black hole in our customer support, but I will do my best to resolve your problems" - this was the last I heard from him. Also in the UK customer relations is the highest level of customer support you can be refered to, but if you have a problem with them and want to make a complaint you have to complain to, you guessed it, customer relations.

This may give you some idea why my case has resulted in sn upgrade, unfortunatly I think I may be in a minority of people who manage to resolve the yellow screen problem to their satisfaction without a refund being involved.

So how did you get to speak to another representative? I only ask, because I've had 3 people dealing with my case now and I'm still none the wiser as to what each of them do, how they fit in to the hierarchy of things etc.

All I want is an update as to why they haven't sent my replacement machine out yet and when its likely to happen. I fail to believe that Apple can't give me that basic information.

 

[mjsmke]

They don't have the 1980 x 1050 resolution do they like most 22"?

1680 x 1050 16:10 not 16:9. HD ready. I didnt want a 16:9 screen as its a rediculous format for anything other than movie production.

Got my 5th replacement custom built in China, problem just as apparent.

Now Apple are saying due to the number of returns the will offer a full refund and nothing else, no compensation no money off nothing.

Great, they have messed me around for more than a month sending me crap machines and now just telling me well tough, refund and thats it.

I, for a long time have said great things about Apple, my opinion about them as a company is going down hill rapidly.

Not going to bother with an iMac anymore.

Get the refund and put it towards a Mac Pro and some non Apple screens. Best computer ive ever bought. Plus the 2nd hand resale value is much better than iMacs. Take a look on ebay.

 

[gidz]

When I realised my first iMac had an issue I phoned AppleCare and was transfered to the aftercare dept, my only good experence with apple's customer service. As things progressed after my 1st replacement still had the yellow issue I was offered a LCD panel replacement which came back as bad as the original, but with a chip to the inside of the glass screen cover. At this stage I was refered to customer relations who after a lot of trials and tribulations were the ones who autherised my MacBook pro replacement.

Basically make sure you know the name of who you are speaking to, ask what department they are in and if you are not speaking to customer relations kick up a fuss until they transfer you, these are the people who are actually able to do something to help you. Customer relations are within apple the highest level that a complaint can be taken to, unless you email steve and executive relations get back to you.

Just be polite, outraged and firm and don't let them fob you off.

 

[ascender]

Thanks Gidz, that explanation fits with what I've been piecing together.

Back on the phone first thing in the morning.

 

[peejack]

1680 x 1050 16:10 not 16:9. HD ready. I didnt want a 16:9 screen as its a rediculous format for anything other than movie production.




Get the refund and put it towards a Mac Pro and some non Apple screens. Best computer ive ever bought. Plus the 2nd hand resale value is much better than iMacs. Take a look on ebay.

Thanks for that. I looked at them HP screens in store and they did look really nice.

I think I will go for a Mac Pro actually. They are supposed to be updated soon though?

 

[iSamurai]

Got my 5th replacement custom built in China, problem just as apparent.

Can I just ask, as I've never seen an Apple computer not built in China? Don't they always come with "Designed by Apple in California, assembled in China"...? I read about the serial codes and all my previous iMacs were W8***, i.e. from China...

"This is a consumer level product. It's not intended for professional grade work."

"Apple doesn't feel that replacing the machine again would offer any improvement."

Consumer level? I paid AU$2500 for mine and that is way more than consumer level. I can pay less than $1000 for a cheapo Dell or HP consumer level computer just as advertised by Microsoft. So only a Mac Pro is classified as professional grade? Apple's gonna use the same panels for the new 27" cinema display and tell me are people not going to buy those screens for the supposedly "professional grade" Mac Pro? Please tell me where on Apple's website did they say the iMac is not meant for professional grade work.

Also if replacing the machine would not offer any improvement that means all of their iMacs are defective. So again I don't see any yellow screened iMacs being advertised or shown on their website. That also means give me a full refund and that theory according to this person is the improvement.

No offence, this phony person is full of irony.

 

[semiotic]

my 2nd replacement was the yellowest i've had yet, so my certified reseller offered me to take a look at three imacs they get in a new shipment tomorrow morning in store. if there isn't an acceptable one among them, i'm probably gonna demand a refund.

 

[lindafus]

After 3 months of yellow use...

I also have a yellow mac. Week 53 late 2009. Not as bad as many here but still there. After a few weeks, I scheduled a screen replacement with Apple Care - I then canceled it after seeing users posts here that their replacement were of no improvement.

Well after using the i7 for more than 3 months, I no longer notice or even see the yellowing on the white screen. Once I got out of the habit of coming to this thread, it seemed to be a minor issue for me. Out of sight out of mind I guess. Lets hope I can go cold turkey again!

I have been editing photos on my Mac i7 and have had no problems related to the yellowing. Now, on a whim, I came back to read the posts here to see if anything has been resolved and I see nothing has changed.

I am satisfied with the i7 now but a bit disappointed that Apple is selling these screens with such a defect. I will accept it though.

If the issue worsens, however, I would not hesitate to revisit my canceled tech ticket.

Take care all,

-Linda

 

[ttopp]

A refund was never an option apparently, because the machine was bough in December. Even though they admitted there was a fault with screens from fairly early-on. I made the mistake of not using a credit card to pay for it, not sure why I didn't at the time.

Machine has been in at the repair agents 3 times in the last month and has now been away for nearly a week.

i bought my original one in november. had 4 replacements now just getting a refund.

i would get on the phone again and politely explain your situation then tell them you are not happy with the products they have supplied as when you bought it they didnt say that the screen may have yellowing, flicker or bad backlights. they advertise this as the ultimate display so it should be.. alas it is not.

nothing lost in trying.

i just said that i was deeply disappointed as i didnt expect problems like this from apple and the fact that they couldnt give the product they described in thier adverts to me left me shocked as apple have always delivered up until now everything they said they would..

 

[mjsmke]

Thanks for that. I looked at them HP screens in store and they did look really nice.

I think I will go for a Mac Pro actually. They are supposed to be updated soon though?

Theres rumours about them being updated but no set date. But after the problems with Apples new iMacs, they obviously have NO quality control and dont properly test the new hardware. So do you really want to do the testing for them on the new Mac Pro?