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27" Core i7 iMacs Arriving DOA or With Cracked Screens?
- Thread starter thejadedmonkey
- Start date
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Thanks Bubba, I'm going to need to do some word/picture association exercises to not see that guy when I think of the new iMac I want. 
Hope those that received damaged shipments post up when the replacements arrive with good news on the condition of the machine. I'm in no particular hurry and haven't decided for certain which iMac I want but, I'm leaning towards the 27" i7.
Hope those that received damaged shipments post up when the replacements arrive with good news on the condition of the machine. I'm in no particular hurry and haven't decided for certain which iMac I want but, I'm leaning towards the 27" i7.
So rather than try to refute my factual argument (which you know you can't), you throw the fanboi card.
Well played, Satori, well played.
Cannot make head nor tale of this way of thinking. You said it twice on this post already!! "Problems get blown out of proportion", is that because they exist? It sounds to me like a biased shareholder comment, and a punch in the chops for anyone who has to suffer Apples infamous rev. A releases. Thoughtless
replacement shipped yesterday
got e-mail notification from Apple, my replacement iMac has been shipped:
from Shanghai, China (again)... to Osaka, Japan... to Anchorage, Alaska... then Kentucky probably... and whotf knows where after that... until it eventually arrives at my place in Canada - hopefully, in one piece this time.
i'll report back after i receive it...
got e-mail notification from Apple, my replacement iMac has been shipped:
from Shanghai, China (again)... to Osaka, Japan... to Anchorage, Alaska... then Kentucky probably... and whotf knows where after that... until it eventually arrives at my place in Canada - hopefully, in one piece this time.
i'll report back after i receive it...
If you extrapolate the data in the yellow tinge thread, the percentage of defective new iMacs would be over 54%. This is of course if you view a urine like tinged screen a defect. It is hard to say since many here have wool over their eyes and often comment on how their new iMac is perfect except for the yellow tinge and flickering screen. So that poll might not be a good base to extrapolate from since the amount of defective iMacs could be higher.So rather than try to refute my factual argument (which you know you can't), you throw the fanboi card.
Well played, Satori, well played.
One thing that is obviously different between the two pieces of crap (xbox 360 & new iMacs) is Apples customer service is pretty kick a$$. The best in the business if you ask me. If you take your Mac back to the store, you will be handled with great care and service. Microsoft should have replaced lost discs due to the red ring of death and repaired units for free no matter how many times they had failed.
I think my little brothers are on their 3rd xbox in 2 years. It's funny, scores of users here are on their 3rd iMac in 2 weeks. You decide which is the bigger piece of crap!
Sad, in fact.
Although, what you refer to as "scores" likely amounts to .8% of all iMac purchases. (extrapolation of said threads is a comparatively small segment of all sales)
How this can be considered even remotely comparable to the debacle of XBox failure rates, is beyond me.
If this percentage were realistic, our client's purchase of i7 iMacs (12) would have had at least one defective unit. A recording company, I work with, which purchased 4, would also have had at least one.
I'm not denying that the problems exist, and it sucks, regardless of the extent. I do hope Apple's QA gets a wake-up call from this, nonetheless.
wake-up call
a significant number of iMac customers were disappointed & inconvenienced by this cracked screen 'debacle' (and those are only the ones who've taken the time to report their issues in a public forum, most don't even bother)... yet, you are quibbling over percentages??
c'mon... these defects and shipping damage are serious issues, even if you were not personally affected by any of this.
and btw, there's no need to turn this into a ridiculously juvenile PC vs Mac flame war either, so to all you fanboys & gals, from both religions, please take your mindless rhetoric & propaganda somewhere else... this thread is for those of us whose iMacs arrived damaged and/or DOA.
indeed, i hope so too.
and the shipping companies need to do a better job of handling fragile equipment as well, especially considering that 99.9% of our consumer goods are now being shipped from overseas (yeah, i pulled that number out of my @ss... but still, most of our crap is being manufactured in China nowadays, sadly enough).
a significant number of iMac customers were disappointed & inconvenienced by this cracked screen 'debacle' (and those are only the ones who've taken the time to report their issues in a public forum, most don't even bother)... yet, you are quibbling over percentages??
c'mon... these defects and shipping damage are serious issues, even if you were not personally affected by any of this.
and btw, there's no need to turn this into a ridiculously juvenile PC vs Mac flame war either, so to all you fanboys & gals, from both religions, please take your mindless rhetoric & propaganda somewhere else... this thread is for those of us whose iMacs arrived damaged and/or DOA.
indeed, i hope so too.
and the shipping companies need to do a better job of handling fragile equipment as well, especially considering that 99.9% of our consumer goods are now being shipped from overseas (yeah, i pulled that number out of my @ss... but still, most of our crap is being manufactured in China nowadays, sadly enough).
No quibbling, simply responding to the 54% claim - 439 reported issues is significant, but let's not exaggerate it to exponential levels.
Agreed.
Nor is there a need to grossly exaggerate the issue. Fortunately, Apple customer service has been responsive in remediating the problems, overall - hopefully, the frequency of damaged goods will soon be reduced.
It seems that the larger surface area of the panels, in combination with the extra weight of the units, makes them more vulnerable to damage during shipping. Apple needs to address this by redesigning the packaging to make it more secure, as shipping from China only exacerbates the likelihood of potential problems.
Perhaps by charging 400% more for shipping any item marked "Fragile" ?
The obvious fact that most products (even Apple products) arrive intact clearly points to Apple's failure to adequately package the 27" Imacs.
A friend's job is to package $10K to $100K and up pieces of blown glass artwork. He's had only one piece arrive broken in 7 years - a forklift ran over the box (actually not run over, but backed into it, pushed it against a wall, and continued backward crushing the box).
Any attempts to blame this on the shipping companies will fail. (Wow, DMann and I agree on this one!
)
Perhaps by charging 400% more for shipping any item marked "Fragile" ?
The obvious fact that most products (even Apple products) arrive intact clearly points to Apple's failure to adequately package the 27" Imacs.
A friend's job is to package $10K to $100K and up pieces of blown glass artwork. He's had only one piece arrive broken in 7 years - a forklift ran over the box (actually not run over, but backed into it, pushed it against a wall, and continued backward crushing the box).
Any attempts to blame this on the shipping companies will fail. (Wow, DMann and I agree on this one!
I agree that Apple's package design is likely the root cause of the problem, but allow me to play devil's advocate for a bit. My own 27" beauty arrived intact and is running flawlessly. But I was very surprised at how little packing material was protecting the system during shipping. On further reflection, however, might this not be a result of Apple's overall drive to be "green" by reducing the amount of wasteful material used in the packaging? I'm not sure they made the right call, but I strongly suspect that they made a calculation of how many additional systems would get damaged in transit, and weighed that off against the total cost (to the environment as well as Apple) of adding additional material to every single box.
I draw a contrast between Apple's situation, and that of your $100K artglass friend, in which damage to even one shipment would be catastrophic.
Interesting point, but perhaps Apple miscalculated on the pain and anquish that a customer receiving damaged goods feels. You can't let the bean counters make all of the decisions.
i got no idea about the actual numbers, but these issues are not isolated to just a few customers. and Apple hasn't exactly been honest & forthcoming about any of this either, so we may never know what actually happened to all those damaged machines. as i've said already, I'd have a lot more respect for Apple if they just told us the truth, own up to whatever mistakes were made, fix them promptly, then we all move on. at least, i would feel better, knowing that a company i do business with is honest & forthright with their customers, and doesn't try to sweep their failings under the rug, pretending these things never happen, b/c that kind of attitude just leaves people upset, disappointed, and disillusioned.
fair enough, this is true, i hope so too
i agree. in fact, it's almost surprising there wasn't more damage, given that these large/heavy machines are being shipped over great distances, through four countries, with many stops and depot transfers along the way. obviously, the potential for in-transit damage is increased because of the size/weight of the 27" iMac, and all the handling involved.
latest news
after being shipped from China to Japan, then b/w two US states (same route as before)... UPS tracking now shows that my new/replacement iMac is currently awaiting shipment out of a UPS depot in Mount 'Hope', of all places
ugh, such twisted irony... i hope it arrives undamaged. should be here tomorrow. wish me luck.
after being shipped from China to Japan, then b/w two US states (same route as before)... UPS tracking now shows that my new/replacement iMac is currently awaiting shipment out of a UPS depot in Mount 'Hope', of all places
ugh, such twisted irony... i hope it arrives undamaged. should be here tomorrow. wish me luck.
When I used the word scores, it was in reference to many users of this forum who are on their 2nd or 3rd replacement in a few weeks. Are you saying .8% of new iMac owners are on their 2nd or 3rd replacement?
54% came from AlexisV, it is the xbox 360 failure rate. I was simply stating that extrapolating information from posters on this forum would put the defective rate around the same % for the new iMacs if you take into account all the different problems Apple is having with them (flickering screens and yellow tinged screens - more than 50% of users polled in the tinge thread have a defective yellow tinge). I don't want to derail this thread any more than it already has been, this thread is about cracked screens and/or DOA iMacs.
Apple will never give info on the failure % so your guess is as good as mine. There is also no way to tell how many iMacs have been sold. That is very encouraging that 2 of your clients purchased 16 flawless machines. Maybe things are turning around already. I hope so because I don't want to wait too long. Have your clients done the yellow tinge test?
Are you referring to Tapplox's Yellow Tinge Test?
I haven't heard any reports of color inconsistencies, but I'll forward this to both companies and recommend that they test their machines.
Thanks for the suggestion - I'll be waiting until the next revision before getting one for home - hopefully, we'll have a graphics card upgrade option by then.
My bad Laguna, sorry for putting words in your mouth. I didn't remember correctly, it was AlexisV who said 54%. You had said something about when the iMac reached a failure rate of 40-50% it would be on par with the xbox. I fixed my post.
Same here, unless I settle for a mini depending on their next update. I'd be stoked about an i7 mini! Waiting seems like the best move right now.
I see so much quibbling here, there's really no point arguing over such an expensive piece of hardware. It should have been packaged and shipped safely to the buyer. Point blanc.
Also it's Apple's duty to make sure the buyers will get a product that is worthy of an Apple logo on it. If it arrives broken or is DOA, I'm sorry but then it's no quality product whatsoever.
Also it's Apple's duty to make sure the buyers will get a product that is worthy of an Apple logo on it. If it arrives broken or is DOA, I'm sorry but then it's no quality product whatsoever.
if the issue is product design and assembly hell yeah. but not all custom and online orders arrived damaged and neither apparently have store bought models. a design flaw would not be so selective
but if the damage was being caused by a third party hired to transport the item, which was placed in tested packaging that would have been sufficient if delivery instructions were followed, then fault should be evenly assigned.
and given all the horror stories about Fed Ex and UPS delivering busted up boxes, broken items, leaving items on unsecured doorsteps despite 'signature required' instructions etc its not shocking to think that someone could have mishandled some of the packages.
Not all animals. just the big ones.
i've been out in the woods all day trying to explain to the animals that they are mistaking each other for food. they don't seem to be listening.
uh, yeah... they really don't.
even if they didn't tell you over and over that it's glass... just look at the broken screen photos.
plastic just doesn't break like that man... it just doesn't. none of it.
and i'm with everyone else... these broken screen photos make me sad in my soul.