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Have people had better luck calling to get the $30 fee waived? I just chatted with Verizon and they refused to waive the $30 fee.
 
AT&T will not activate the phone unless you activate it with the SIM included in the phone. They call it "security" but it doesn't matter if you take it out and throw it away before first turning on the phone, the phone will not activate. You cannot put in your old SIM card and use it without activating it with the included Sim first. There is literally no way around it. AT&T will no override it. They say its Apple's doing, and Apple says its AT&T. This all changed last year.

If you were to be charged would it appear on your service bill or checkout on apple?
 
But if you don't get the sim-free version (ie: you get it through the AT&T Next plan like I did) there is no way to avoid triggering the upgrade fee because you HAVE to activate the phone with the sim it ships with. Using the sim from our current phones will not work.
Thank you! Another person who knows how it works. That’s what I’ve been saying, I don’t know why people don’t understand.. sim free paid outright is the only way the carriers don’t know you purchased a new phone.
 
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AT&T will not activate the phone unless you activate it with the SIM included in the phone. They call it "security" but it doesn't matter if you take it out and throw it away before first turning on the phone, the phone will not activate. You cannot put in your old SIM card and use it without activating it with the included Sim first. There is literally no way around it. AT&T will no override it. They say its Apple's doing, and Apple says its AT&T. This all changed last year.
Actually I activated it using my old sim. No matter what sim was in the phone I immediately got the activation screen. I still have my old 6S sim in my X now. The new phone must have some sort of software in it that recognizes it hasn’t been activated is all I can come up with..
 
Actually I activated it using my old sim. No matter what sim was in the phone I immediately got the activation screen. I still have my old 6S sim in my X now. The new phone must have some sort of software in it that recognizes it hasn’t been activated is all I can come up with..
I tried exactly that. It spun and spun for an hour and failed. Contacted AT&T, said everything was fine. Contacted Apple, said AT&T is requiring it to be activated with the SIM that it came with. Something is definitely going on on the backend. Ultimately, I put in the original sim and it activated in under 30 seconds. Then I could use whatever SIM I wanted.
 
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Idk about you guys but I always see that it says there’s a $30 fee when I upgrade but it never shows up on the next bill. Maybe it’s just me
 
Regarding Step 2, are you saying to put a new, inactive SIM in (I have a couple of them lying around), or can I put the currently active SIM from my current phone X in the new device?

Thanks for the info!
New inactive sim, one that has never been used. A SIM that VZW knows it belongs to them but have no account to tie it to.
 
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I tried exactly that. It spun and spun for an hour and failed. Contacted AT&T, said everything was fine. Contacted Apple, said AT&T is requiring it to be activated with the SIM that it came with. Something is definitely going on on the backend. Ultimately, I put in the original sim and it activated in under 30 seconds. Then I could use whatever SIM I wanted.
Funny thing , after I realized it didn’t matter what sim was in the new phone as it always asked to be activated, I threw the new unused sim in my 6S and it worked perfectly. It didn’t ask to be activated or anything(I’m talking about the activation screens you got when your setting up the new phone). I was actually kind of bent because I thought it had a chance of skirting the upgrade fee but I guess the carriers are smarter than that
 
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I tried exactly that. It spun and spun for an hour and failed. Contacted AT&T, said everything was fine. Contacted Apple, said AT&T is requiring it to be activated with the SIM that it came with. Something is definitely going on on the backend. Ultimately, I put in the original sim and it activated in under 30 seconds. Then I could use whatever SIM I wanted.
That has not been my experience -- in fact my last 2 AT&T phones were activated on prepay. But that was about 2 yrs ago and maybe things have changed.
 
This doesn’t work, I tried it with my X last year. I took the sim out of my 6s and put it in my X then turned it on. It asked to be activated. I even put the new sim in my 6s and the phone worked fine without needing to activate the new sim. Verizon must have software on the phone that knows if it’s been activated or not. The only way to not get charged is to purchase sim free outright and swap sims, then Verizon doesn’t know. I was able to talk them down to $15 for the upgrade fee but, they wouldn’t waive it completely.

They offered me the same thing.Would drop it to $15.Used the sad face emoji and asked if the was the best they could do.Said let them check.Come back and said they would credit me $30 when the fee shows up on my bill.Not sure how much it’s worth to you,but I would try to get the rest.
 
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That has not been my experience -- in fact my last 2 AT&T phones were activated on prepay. But that was about 2 yrs ago and maybe things have changed.
When I got my 6S late 2015 it worked like a charm. Verizon had no idea that I swapped my 5S sim into my 6S and I wasn’t charged for an upgrade. That’s why when I got my X, I told the guy at the Apple store I didn’t want to activate the phone in store because it was a Christmas present(white lie) and I could swap sims before turning on the phone. I was surprised it actually didn’t work anymore. Now I’m just sharpening my debating skills so I can talk my way out of the fee
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They offered me the same thing.Would drop it to $15.Used the sad face emoji and asked if the was the best they could do.Said let them check.Come back and said they would credit me $30 when the fee shows up on my bill.Not sure how much it’s worth to you,but I would try to get the rest.
It was last year when I got my X so it’s too late now. I’ve honed my skills since my last attempt and this year maybe I can get the whole fee removed.
 
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Can you go into an att store and ask for a new sim. Tell them you don’t want to pay the fee also?
 
This is exactly why I cancelled my midnight order and ordered unlocked version of iPhone Xs around 3pm today. Still ships next Friday.
I paid for it with Apple Barclaycard credit card with no interest for 18 months on Apple product purchases. It’s not 24 months and phone is mine, but I also bought Apple Watch and apple care with that offer.
Around $90 a month for 18 months.
 
Anyone else get this? I have ordered with IUP the last couple years, but this is the first time I am seeing an upgrade charge...
The argument of being charged $30 is absurd. When someone spends almost 1k phone and does indeed upgrade, $30 is not a big deal (3%). Too much energy has been spent on this immaterial amount, why not is it spent on more meaningful thing, such as maturity, productivity? ?
 
I dont remember verizon NOT charging a 30 dolla activate deivce fee since they killed the grandfathered unlimited users. 2-3 years about. Before that thay had upgrade pricing for phones... remeber that?
 
The argument of being charged $30 is absurd. When someone spends almost 1k phone and does indeed upgrade, $30 is not a big deal (3%). Too much energy has been spent on this immaterial amount, why not is it spent on more meaningful thing, such as maturity, productivity? ?

It has nothing to do with the amount. It’s the fact that we’re being charged at all. The carrier has nothing to do with this upgrade. It’s all done through Apple. Why should we be paying the carrier an upgrade fee? If this was placed through AT&T, then sure, the fee is expected.
 
Do you thnk I should call now or wait for them to charge it and ask for a refund?

Wait for it to be charged. For those saying about buying $$$ phone but crying about a fee. It's about the greed, not the 30.00. It is a BS charge. They did not do it for a while. Even the CSR's will tell you they don't agree with it. I have no problem paying what I need too pay.

I pay for my plan and never complain, never ask for anything. This is one of those things, thats all.
 
I worked them over for awhile and they finally split it with me so $15 which I was ok with.
I contacted Verizon via the app chat. At first, I was offered $15 credit. I asked nicely if I could get the full $30 being that I have been a loyal customer for a long time. Sure enough, I got the $30. It's actually appearing in my account now as a credit towards my next bill
 
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