Okay, hear me out before you decide to flame me....
The other day I went to the Apple store to buy the new MacBook that most everyone is going ga-ga over. So I buy the 2.4 model and something inside my head said that I should open and inspect the laptop before I began the 45 minute drive back home. So I opened the box in my car and I noticed a few small scratches on the backside of the laptop on the aluminum finish. I tried to see if they would rub out but they wouldn't. This was completely unacceptable to me so I went back inside the Apple store and I told them I wanted another one. That's when the manager came out, looked at the laptop and said that he didn't see anything wrong and that the scratch marks were part of the machining process. I couldn't believe it. so after arguing with him back and fourth for about ten minutes, he decided to cave in and exchange it for another one. he told me that the new one would be mine no matter what condition it would be in and that if I wanted to exchange it I would be paying the 10% restocking fee. I said whatever and waited until he came out with another one.
to my surprise, the second model was worse than the first one because it had scratches on the back, on the front and the battery tray area had a small nick in it. again, I couldn't believe it. I then told the manager to look at the laptop and once again, the moron didn't think there was anything wrong and he told me that Apple's quality control standards have always been very high. I then laughed at him and I said I wanted 100% of my money back. he then told me I'd be paying the 10% restocking fee which didn't go too well with me. once again, we bickered back and fourth until we both agreed on him giving me a third laptop to try. he then reassured me that this would be the last one no matter what.
so by then I was so tired I took the third laptop but I didn't open it until I got home. 45 minutes later, I opened the laptop and it had a couple small nick marks next to the battery indicator. again, I couldn't believe it. I find it so hard to believe that Apple would allow trash like this to leave their facilities and furthermore, I find it hard to believe that one of their store managers would find blemishes like these acceptable.
so now I get to drive down there again in the morning to get my money back. at this point, I'm willing to eat the 10% restocking fee just to wash my hands of this crap. I've owned three MacBook Pros now and all of them have been cosmetically perfect right out of the box. so this horsecrap with the store manager telling me these "machining marks" being a normal thing is flat outright insane. either that or Apple's quality control standards have really gone down the toilet.
unbelievable...
The other day I went to the Apple store to buy the new MacBook that most everyone is going ga-ga over. So I buy the 2.4 model and something inside my head said that I should open and inspect the laptop before I began the 45 minute drive back home. So I opened the box in my car and I noticed a few small scratches on the backside of the laptop on the aluminum finish. I tried to see if they would rub out but they wouldn't. This was completely unacceptable to me so I went back inside the Apple store and I told them I wanted another one. That's when the manager came out, looked at the laptop and said that he didn't see anything wrong and that the scratch marks were part of the machining process. I couldn't believe it. so after arguing with him back and fourth for about ten minutes, he decided to cave in and exchange it for another one. he told me that the new one would be mine no matter what condition it would be in and that if I wanted to exchange it I would be paying the 10% restocking fee. I said whatever and waited until he came out with another one.
to my surprise, the second model was worse than the first one because it had scratches on the back, on the front and the battery tray area had a small nick in it. again, I couldn't believe it. I then told the manager to look at the laptop and once again, the moron didn't think there was anything wrong and he told me that Apple's quality control standards have always been very high. I then laughed at him and I said I wanted 100% of my money back. he then told me I'd be paying the 10% restocking fee which didn't go too well with me. once again, we bickered back and fourth until we both agreed on him giving me a third laptop to try. he then reassured me that this would be the last one no matter what.
so by then I was so tired I took the third laptop but I didn't open it until I got home. 45 minutes later, I opened the laptop and it had a couple small nick marks next to the battery indicator. again, I couldn't believe it. I find it so hard to believe that Apple would allow trash like this to leave their facilities and furthermore, I find it hard to believe that one of their store managers would find blemishes like these acceptable.
so now I get to drive down there again in the morning to get my money back. at this point, I'm willing to eat the 10% restocking fee just to wash my hands of this crap. I've owned three MacBook Pros now and all of them have been cosmetically perfect right out of the box. so this horsecrap with the store manager telling me these "machining marks" being a normal thing is flat outright insane. either that or Apple's quality control standards have really gone down the toilet.
unbelievable...
