How do you know what sizes the scratches are?!?!?!
You've posted that so many times, please stop assuming you know the damage of the computer when you do not.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Has Apple's quality control standards gone down the toilet? I think so.....
- Thread starter ozziegn
- Start date
- Sort by reaction score
How do you know what sizes the scratches are?!?!?!
You've posted that so many times, please stop assuming you know the damage of the computer when you do not.
How do you know what sizes the scratches are?!?!?!
You've posted that so many times, please stop assuming you know the damage of the computer when you do not.
He stated that they are small, the same color as the aluminum, and cannot be picked up by a camera. Theres no way in hell its a big slash or something like that.
And I dont think I ever got around to the point of this thread. I do think that companies should always strive to better their products, but people do need to keep in mind that when you are mass producing huge amounts of products, things happen.
Lucky for us that apple counters potential flaws (ones that actually matter) with GREAT customer support.
Things like dead pixels and parts that dont fit together are indeed worthy of complaints and deffinatly returns/exchanges. Minor cosmetic details, to me, not so much. MAJOR cosmetic details out of the box are worthy of complaint as well.
How do you know what sizes the scratches are?!?!?!
You've posted that so many times, please stop assuming you know the damage of the computer when you do not.
He doesn't know, but that won't stop him from posting and posting and posting.......................... I love the ignore feature. Great feature.
The first Macbook I picked up last week had a couple minor scratches in the lid and a big nick out of the aluminum on the left side deep enough I could scratch my hand on it. Unfortunately I didn't check the box before I made a 45-minute drive home. I wasn't happy to have to drive back the next morning, but the manager exchanged it without issue and my second Macbook (which I DID open in the car) was perfect. Hope you get your issue resolved to your satisfaction. I know it's aggravating!! Good luck!
'
Excuse me, but the OP is being attacked and He is only attacking back. What's wrong with that? Do you honestly think that he should just take it in while being flamed by others? Maybe you are like that, but your difference in views does not make him a Jerk in any way. I for one understand where the OP is coming from.
One of apple's marketing strategy is the "Looks" of their products even their packaging and they have been consistent with this marketing strategy. It is to be expected that the consumers who buy their product care about the "looks" and are willing to pay premium for it.
If a person decides to shell out $1500 for a BRAND NEW product, the product must be in perfect shape, condition and is not aesthetically flawed in any way.
To the OP: I suggest that you email steve jobs to see what he's response will be (By the way, I know that its not steve jobs who actually respond to every email.)
*sigh*
This is a picture of my PowerBook. The machine looks perfectly fine from the picture (excluding the dent, which is a different story), but there are a ton of scratches on the casing and it looks horrid. You don't know the size of the scratches (I consider my PowerBook's scratches small, yet they leave a fine imprint), and you don't know the kind of camera they own, thus forth you cannot judge their ability to tell if their computer is flawed or not
Attachments
That's what I was wondering.except for the giant dent in the lid?
The camera did a decent job picking that up.
*update*
I responded to Apple's email. you know, the one where they say, "how did we do" when you visit their stores? yeah, that one. I laid everything on the line and I received a response within three hours. that alone was very impressive indeed. the female who responded to me advised me to go to a different location if possible and tell one of the managers my situation. she then told me that if I still didn't get anywhere, to let her know the store location and the first manager's name and that she would personally take it from there.
so I went to a different location and I told the manager my story and I also showed him the laptop. for one, he couldn't believe that Apple would allow anything like that to leave their production plant. and two, he couldn't believe that the other store manager gave me such a hard time about the restocking fee and whatnot. basically to make a long story short, the second manager offered to either a) refund all of my money back with no restocking fee or b) sell me another laptop and allow me to inspect it any way I'd like. he didn't have a problem agreeing with me in the sense that I wasn't going to be happy until I found one in 100% perfect condition.
nonetheless, the first laptop we opened was perfect. no scratch or scuff marks anywhere. 100% perfection just the way I like things. that manager restored my faith in Apple and everything is okay again in my book. oh, and by the way, I ended up buying a MBP instead because I was so happy to be treated like a valued customer instead of being treated like someone who's being too picky about wanting a "flaw free" product.
that being that, those people in this forum who have flamed me left and right for being too picky should learn from this. I guess if you don't have a problem with settling for just "good enough" then so be it. but certainly don't go raining down on people like me who have high standards and won't accept anything less.
I responded to Apple's email. you know, the one where they say, "how did we do" when you visit their stores? yeah, that one. I laid everything on the line and I received a response within three hours. that alone was very impressive indeed. the female who responded to me advised me to go to a different location if possible and tell one of the managers my situation. she then told me that if I still didn't get anywhere, to let her know the store location and the first manager's name and that she would personally take it from there.
so I went to a different location and I told the manager my story and I also showed him the laptop. for one, he couldn't believe that Apple would allow anything like that to leave their production plant. and two, he couldn't believe that the other store manager gave me such a hard time about the restocking fee and whatnot. basically to make a long story short, the second manager offered to either a) refund all of my money back with no restocking fee or b) sell me another laptop and allow me to inspect it any way I'd like. he didn't have a problem agreeing with me in the sense that I wasn't going to be happy until I found one in 100% perfect condition.
nonetheless, the first laptop we opened was perfect. no scratch or scuff marks anywhere. 100% perfection just the way I like things. that manager restored my faith in Apple and everything is okay again in my book. oh, and by the way, I ended up buying a MBP instead because I was so happy to be treated like a valued customer instead of being treated like someone who's being too picky about wanting a "flaw free" product.
that being that, those people in this forum who have flamed me left and right for being too picky should learn from this. I guess if you don't have a problem with settling for just "good enough" then so be it. but certainly don't go raining down on people like me who have high standards and won't accept anything less.
*sigh*
This is a picture of my PowerBook. The machine looks perfectly fine from the picture (excluding the dent, which is a different story), but there are a ton of scratches on the casing and it looks horrid. You don't know the size of the scratches (I consider my PowerBook's scratches small, yet they leave a fine imprint), and you don't know the kind of camera they own, thus forth you cannot judge their ability to tell if their computer is flawed or not
exactly. I have a 10MP DSLR camera that may or may not be able to pick up the scratch marks. whatever the case may be, I wasn't about to go through the trouble of setting up external lighting and maybe using my tripod just so I could take a high enough quality picture that may or may not be able to show the scratch marks. I have nothing to prove to any of the doubters in this forum other than the fact that I don't settle for anything but the best.
but hey, if they do then so be it. my mom and dad raised me with much higher standards than that.
Congrats. Now if only I get can get one like you
thanks man. just be persistent and don't let any manager persuade you in to settling for anything less than perfect. my story proves there still are Apple employees that do care about their customers being happy and getting their money's worth.
I agree that they should be as close to perfect as possible especially for $1,500. Funny thing is Best Buy returned my computer ASAP and couldnt believe the dead pixels were there. I didnt get another one, because im going to wait a little, but the Apple manager I dealt with was like its only 2 dead pixels??? Some people just dont get it.
I would love to see Apple quality control in action because between the dead pixels and the major scratches I dont know how any of these made it off the 4 computers I purchased made it off the assembly line.
Just found and read this thread. Brilliant, well done for standing your ground and not giving in to poor quality.
I sent back three 24" al iMacs because I was not satisfied with the screens. I too also got some grief on these boards for being "picky" as they said, however my experience with Apple Customer Service was absolutely brilliant, and I got the impression that they wouldn't stop until I was satisfied.
Obviously there are a lot of people who are willing to accept anything. If you're one of them, drop me a line. I'm sure I can find something to sell you seeing that satisfaction is guaranteed There's a term for people like you
I sent back three 24" al iMacs because I was not satisfied with the screens. I too also got some grief on these boards for being "picky" as they said, however my experience with Apple Customer Service was absolutely brilliant, and I got the impression that they wouldn't stop until I was satisfied.
Obviously there are a lot of people who are willing to accept anything. If you're one of them, drop me a line. I'm sure I can find something to sell you seeing that satisfaction is guaranteed
There's a term for people like you 
I don't blame you, OP, one bit...
You're paying quite a premium for this laptop compared to similar hardware from different companies.. you deserve better!
I would not tolerate a scratch or dead pixels or anything... that's just absurd that Apple allows so many defective units to be shipped to stores. And yes, cosmetic blemishes SHOULD count as being defective. Part of the reason Apple justifies their high prices is cosmetic.. so they better get it right!
You're paying quite a premium for this laptop compared to similar hardware from different companies.. you deserve better!
I would not tolerate a scratch or dead pixels or anything... that's just absurd that Apple allows so many defective units to be shipped to stores. And yes, cosmetic blemishes SHOULD count as being defective. Part of the reason Apple justifies their high prices is cosmetic.. so they better get it right!