Arghh....
Hi, welcome to AppleCare chat support. My name is Terry. Please give me a moment to look over your information.
Terry:
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back and refer to the case number on the email that you've already received with your case number.
Terry:
Hi (My name) can we help you?
Me:
Hi i have a placed order that was made on September 20 for a silver 32GB 5S i wanted to know why hasnt it shipped . I was told 7-10 days shippping
Terry:
Ok, so you looking for the status of your shipment correct?
Me:
Im looking to find out why it hasnt shipped out yet.
Me:
Its been almost 2 weeks
Terry:
Ok,I do apologize that this has happened, I am not aware of the shipping status at this point but I will see if I can find out for you.
Terry:
Can you provide your order number?
Me:
WXXXXXXXX
Terry:
Ok, one moment, while I look for you.
Me:
Ok
Terry:
Did you order from our site?
Me:
The apple store app
Terry:
What is your email address tied to the order number ?
Me:
xxxxxxxxxxx@yahoo.com
Terry:
Ok, looks like the device is scheduled to ship out between Oct 8-11.
Terry:
It shows that is was available to ship in 7-10 business days
Terry:
But not actually that it would ship in 7-10 business days,
Me:
It says it will be Delivered on those days.. for it to be delivered then
it have to be shipped soon?
Me:
wouldnt it*
Terry:
Yes, do the device is scheduled to be delivered on October 8-11
Terry:
Which means that the device has shipped already.
Me:
So if it shipped already why havent i gotten shipping notification?
Terry:
You should be getting a tracking notification once the carrier has processed it, we do not have any control over that.
Terry:
Once the shipping carrier has processed it, it will be sent directly to you.
Me:
ok
Terry:
But I do show that in order for the device to be delivered to you, it has to be shipped already.
Me:
will the ups china holiday affect my package delivery status
Terry:
Only if that is a holiday that the carrier acknowledges.
Terry:
Their website should also post any delays due to federal changes and holidays.
Me:
Is apple working through the holiday in China?
Terry:
We are always here in some form.
Terry:
Some departments shut down.
Terry:
But never all.
Me:
The department that controls the iphone shipments is what im referring to sorry.
Terry:
That department has fulfilled the shipment for you already, so now it is up to the carrier to get the device to you.
Me:
Okay
Terry:
Therefore, from here on out, all updates will come from the carrier.
Terry:
But you will be notified of changes or delays,
Me:
Do you have a tracking number for this order?
Terry:
Not quite yet.
Terry:
Once we get it, it will be emailed to you.
Terry:
To the email address you provided.
Me:
Okay Thank you..
Terry:
You are most welcome!!!
------------
Meanwhile throughout all of this.. It still says processing.. and im confused about the holiday thing.. are people getting a status changed or we doomed till friday?
