Reading the above posts EVERYBODY gets what happened. This is an admin error, and one which is easily sorted by anybody with half a brain and a bit of persistence. If you honestly think Switzerland's bad try resolving customs enquiries in Saudi, Israel or Turkey, all of which I'll say from experience can be achieved in under half the time this thread has been running forWho would have known life exists beyond Steve Jobs, Again Apple are to blame as many of you won't have it or even have any comprehension of what has gone on.
For the last time Read what I have wrote half of you are assuming I am bashing Apple for no purpose, they did not produce the relevant documentation with the Macbook Pro into Switzerland from the Shaghai Factory.
Hence why I am being asked for VAT & Custom Duties from TNT, Its the law to pay Custom Duties and Tax, Black is clearly Black, explained more than once.
I can't return the Computer I unfortunately work, and need a Computer for Work, If I could work without a computer I would, they consume time and give to many to much of a say and needless unpratical knowledge for their own good.
I couldn't give two Sh*ts what Steve Jobs would think of my email this is what Factually happened no ifs or buts this is where the line is drawn, their is more to life than some Nerd who has a talent for making fancy machines.
Basing an ego on anothers success is beyond pathetic, what's it to you ?
GET REAL.
Really, if this is the biggest issue you face in your life you should suck it up and count your lucky stars.