All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States

MacRumors

macrumors bot
Original poster
Apr 12, 2001
7,429
8,492



Apple today announced that every Best Buy store across the United States now offers certified repairs and service for Apple products.

The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.


Apple's press release:
By expanding to every Best Buy store across the US, customers in cities including Yuma, Arizona; Sioux City, Iowa; Twin Falls, Idaho; Casper, Wyoming and Bismarck, North Dakota will have more convenient access to Apple repairs. Plus, Best Buy's Geek Squad has nearly 7,600 newly Apple-certified technicians ready to make same-day iPhone repairs or to service other Apple products.
Apple-certified repairs at Best Buy and other Apple Authorized Service Providers are performed by trained technicians who use genuine Apple parts, and every repair is backed by Apple, according to the company.

Including all of Best Buy's nearly 1,000 locations that now offer Apple-certified repairs, Apple now has over 1,800 authorized third-party service providers in the United States, which it says is "three times as many locations as three years ago." Apple also has over 270 retail stores that facilitate repairs across the country.

Tara Bunch, Apple's vice president of AppleCare:
At Apple, we're dedicated to providing the best customer service in the world. If a customer ever needs to repair their products, we want them to feel confident those repairs are done safely and correctly. We're always looking at how we can reliably expand our network of trained technicians and we're excited to partner with every Best Buy store so it's even easier for our customers to find an authorized repair location near them.
Apple customers can initiate a repair on Apple's support website.

Article Link: All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States
 

anthonyondre

macrumors newbie
Mar 17, 2014
23
79
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
 

bwillwall

macrumors 6502a
Dec 24, 2009
746
282
I live over 3 hours from an Apple Store and 3 minutes from a Best Buy, this is great for me.

Also, there's only one nearish certified repair shop, I wonder if it will hurt them :(
 

drewsof07

macrumors 68000
Oct 30, 2006
1,998
415
Ohio
The double edged-sword, they will no longer be able to provide independent repair services not sanctioned by the mothership. Increasing turnaround time for some repairs.
 
  • Like
Reactions: poe diddley

cljmac

macrumors newbie
Jul 9, 2002
19
24
florida
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Is .
Not true. All stores starting at June 1 has full repair options. Screens, microphones, etc. all could be done in house and store even with a walk in appointment. Only iPhones are done in house.
 

coolbreeze2

macrumors 6502a
Sep 24, 2009
615
352
I have an Apple keyboard for my iPad and one letter is malfunctioning. There is no AppleCare available for the keyboard; however, it's been less than a year since purchased the keyboard. Will Best Buy fix/replace it even though I purchased it from B&H Photo? There is no Apple Retail Store near me. However, I was out town near one and took the keyboard in. Apple was willing to replace it but didn't have any in stock at the time. They said I had to come back when some where in stock and make the exchange. It's so far that I have not gone back yet. I wonder can I now do the exchange at Best Buy. I think I will call Apple and find out.
 

Maclver

macrumors 68020
Nov 23, 2008
2,338
935
36°07′53″N 95°56′14″W
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
Every iPhone you've had you say?... Sounds like you should buy a different brand and move on....
 

nicks18000

macrumors newbie
Jun 19, 2019
1
6
I was one of those "Apple certified" techs at the Geek Squad/Best Buy I worked at for 12 years. The training is a joke, you read a few articles and watch a video, then are expected to be able to repair every iPhone that Apple is willing to give you parts for. Forget about same day replacement or loner phones cause that is not going to happen. The few parts that can be replaced in-house are ones that I have hardly ever seen fail, like a speaker or a cellular receiver. Most items are shipped out and your lucky if it takes less then a week to get is back. Some items have a very quick turn around time like Apple TV and sometimes Apple Watch. Your better off just going through Apple, even just mailing it in to them is faster then taking it to a Best Buy, and you will get much better customer service. When anyone in Geek Squad sees an Apple device all they want to do is run and hide cause the process is so horrible, even just to check it in.
 
Last edited:

Defthand

macrumors 65816
Sep 1, 2010
1,274
1,631
This is good news for devices that are still within their warranty. However, I want unauthorized repair shops to be able to buy or sell OEM parts, and repair after-warranty devices. Apple's authorized repairs are probably limited in scope, and are dictated approaches that involve costly assembly swaps. As we have seen, repairs can sometimes require only solder.
 
  • Like
Reactions: Aston441

zhenya

macrumors 603
Jan 6, 2005
6,359
2,824
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce
Nothing like assuming an authoritative tone on a subject you are 100% dead wrong about. :rolleyes:
 

JeffPerrin

macrumors 6502
Jul 21, 2014
402
362
A condescending employee and having to listen to snarky comments from disgruntled PC users have turned me off from Best Buy repair service. Poor customer experience. Grade: D

I'll stick to shipping my repairs direct to Apple from now on. My experience with AppleCare: A+
 

JetTester

macrumors 6502
Feb 12, 2014
462
881
But do I trust Best Buy to make a good repair? I don’t know - never had them repair anything before.
 

Defthand

macrumors 65816
Sep 1, 2010
1,274
1,631
Every iPhone you've had you say?... Sounds like you should buy a different brand and move on....
I doubt the OP is exaggerating. Every iPhone I owned (three total) were replaced while they were under warranty. Every phone owner I know (notice I didn't say iPhone specifically) has experienced hardware issues.

Electronics are complex. The more complex that something is, the more potential failures. And ekectronics are delicate. Why do you think race cars and rockets require so many handlers and constant observation? Why do you think Apple's stores are packed with repair seekers?
 

Will do good

macrumors 6502a
Mar 24, 2010
610
275
Earth
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce

"(every iPhone I have ever had has had a factory defect)"
You are the most unlucky person ever or full or it.
Our family have over many, many iPhones and never have any hardware problems within the first few years.