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I feel special that my city's mentioned first in the press release... ha ha. No more three hour drives to Phoenix or San Diego for warranty repairs. Having to make six hour round trips on consecutive weekends more than once for a faulty iMac under warranty was a nightmare.
 
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The double edged-sword, they will no longer be able to provide independent repair services not sanctioned by the mothership. Increasing turnaround time for some repairs.

Letting an unauthorized repair shop work on your iPhone is not a good idea anyway in my opinion.
 
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce

That could not be more of a lie. Did you even read the article? Same day iPhone repair for screens and batteries.
 
They don't repair or replace on the spot.

For an iPhone that goes tango uniform, you are stuck waiting for the repair to come back. Never mind you no longer have a phone for a week and cannot call or be called.

As iPhone hardware is very buggy (every iPhone I have ever had has had a factory defect), this is a very lame service.

All Best Buy does is check out the hardware with an Apple diagnostic tool and apologize for leaving you without a phone line for a week while they send it in to Apple. Pure Applesauce

You are totally wrong - I had an iPhone Xs that would no longer power up. The Apple web site directed me to my local Best Buy, since I could get an appointment immediately. The service techs there spent 5 minutes evaluating my device, and then gave me a brand new one - no charge. Only difficulty is that I had to go to Sprint store to get a new SIM card.
 
I was one of those "Apple certified" techs at the Geek Squad/Best Buy I worked at for 12 years. The training is a joke, you read a few articles and watch a video, then are expected to be able to repair every iPhone that Apple is willing to give you parts for. Forget about same day replacement or loner phones cause that is not going to happen. The few parts that can be replaced in-house are ones that I have hardly ever seen fail, like a speaker or a cellular receiver. Most items are shipped out and your lucky if it takes less then a week to get is back. Some items have a very quick turn around time like Apple TV and sometimes Apple Watch. Your better off just going through Apple, even just mailing it in to them is faster then taking it to a Best Buy, and you will get much better customer service. When anyone in Geek Squad sees an Apple device all they want to do is run and hide cause the process is so horrible, even just to check it in.

The training they give Best Buy employees is the same minus the POS systems etc. My girlfriend is an Apple Certified Tech at Geek Squad. During this past revision they made a lot of changes to their contract to heighten the Quality of Service.
 
The question is simple that nobody has been able to answer.

I have a damaged iPad covered under apple care. I need to have it replaced (and pay the deductible). Can Best Buy do this in store same day (like a real apple store) or not?
 
Surprised this didn't happen sooner.

Best Buy has another revenue stream besides upselling overpriced HDMI cables and "high def antennas."

Apple doesn't need as many techs on staff to pay and eat up HR time/management resources, they just have to cut a check for in-warranty stuff.

Win-Win from their points of view.
 
We have a Best Buy in Champaign with an Apple rep in the store. But we also have a Simply Mac store, and I for one will always take my Apple products to the Simply Mac store. The reason for this is that since Apple is the only product they work on, I believe that their knowledge of them is greater than some one who also has to work on Samsung, Dell, Asus, and a half dozen other brands.
 
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That's pretty weird to assume that because someone doesn't have an Apple Store nearby that they're "rural users", lol.

More of a generalization, really. Most Apple Stores ARE in metropolitan or suburban (read: high population) areas, which is generally the opposite of rural areas (lower population).
 
i interviewed for a job with BB when the apple certifications started rolling in. they aren't the same as an actual apple certification for repair. it's basically a cert to toss around the proper apple approved lingo and the ability to send in a device to apple for actual repair. its a hoax in my mind.
 
Yea... I wouldn't go near a BestBuy when needing an Apple repair... I still remember a Geek Squad technician telling a shopper that they should purchase the $40 gold plated USB cable because "the better contacts will allow the printer to print colors that are much more vibrant."
 
I can see the scenario:

1.
Customer walks into Best Buy with a question about any product besides Apple.
The salesperson gives them the standard DUH(!) answer, which does not require the use of any braincells.


2.
Customer walks into Best Buy to talk about Apple products.
The salesperson gives the mandatory Apple attitude, which requires the active use of braincells.
Customer leaves, and the salesperson asks manager for 3 days off due to forced use of braincells.








Apple today announced that every Best Buy store across the United States now offers certified repairs and service for Apple products.

The electronics retailer already serviced Apple products at about 225 stores and now does so at all of its 992 stores nationwide, according to Reuters, which is good news for customers who reside in states without any Apple Stores, including Montana, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

best-buy-apple-repairs.jpg

Apple's press release:Apple-certified repairs at Best Buy and other Apple Authorized Service Providers are performed by trained technicians who use genuine Apple parts, and every repair is backed by Apple, according to the company.

Including all of Best Buy's nearly 1,000 locations that now offer Apple-certified repairs, Apple now has over 1,800 authorized third-party service providers in the United States, which it says is "three times as many locations as three years ago." Apple also has over 270 retail stores that facilitate repairs across the country.

Tara Bunch, Apple's vice president of AppleCare:Apple customers can initiate a repair on Apple's support website.

Article Link: All of Best Buy's Nearly 1,000 Stores Now Offer Apple-Certified Repairs in the United States
 
Since Best Buy Repairs is a defacto arm of the FBI, if you want to use their repair service and not potentially get all your data slurped up, the iPhone data should be wiped clean before bringing it in for service.
I'd never bring anything into a Best Buy for repair. They've proven they're untrustworthy.
 
I've had a 1, 3g, 4, 5, 5s, 6, and currently on a 7+ that's just starting to show its' age. No factory defects in any of them and on most of them exceeded their battery spec. You've had some lousy luck. There's no way your experience is anything other than extremely rare.

I've had the 3Gs, 4s, 5s, 6s, 8+. The 6s had a battery issue that was under warranty. All the others have had zero issues.
 
No, there are just people who live in cities that don't have an Apple Store. Or who live on the opposite side of a large city from the nearest Apple Store, so it takes hours in traffic to get there vs. the Best Buy that is only a couple miles away.

Tallahassee is the capitol of Florida and probably the closest Apple Store would be in Jacksonville (about 2 1/2 hour drive). This is great for a lot of my relatives who have easy access to a Best Buy.
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"(every iPhone I have ever had has had a factory defect)"
You are the most unlucky person ever or full or it.
Our family have over many, many iPhones and never have any hardware problems within the first few years.

I usually get a new iPhone every year. I started with 3GS and I've never had a hardware problem. I help my family with their tech issues and they've never had a hardware problem either.
 
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I've had the 3Gs, 4s, 5s, 6s, 8+. The 6s had a battery issue that was under warranty. All the others have had zero issues.

1, 3G, 3GS, 4, 5, 5s, 6, 6+, 7, SE. iPad 1, 2, Air, Pro, Air 2, iPad 6th gen. Only issue I've ever had was the 5's battery swelled up last month, but I can't remember if it was an original battery or a replacement that I did.

The only issue with the later phones (5+) had to do with the battery (replacements). Amusingly enough the iPad 2 is still trucking away as a video streamer. Crazy.

Maybe I'm just lucky.
 
Could be a good option for those who don't live near an Apple Store. As long as Apple stands behind the work performed.

Can you bring an Apple product into Best Buy for repair if you didn't purchase it there?
 
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