Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Am I at the replacement stage?

Osarkon said:
And of course if they refuse to budge you can just take the replacement, sell it, and use the funds towards the better one anyway.
Click to expand...

I mentioned that right now that's probably what I'd have to do which is a hassle to do here and something I wouldn't be too thrilled with having to do in the email.

I'm curious to see what he says. Thinking back, when he talked to me to tell me he'd spoken to the store about a solution, he was a lot more solemn than the first time I talked to him, and he didn't want to discuss the solution instead deferring it to the store to do, almost like he knew I probably wouldn't be completely happy with it.
 
I have had two machines replaced by Apple Care and by Gene Teluse when she was VP of Customer Relations and they always went up rather down on the specs on the replacement. The store was most likely told point blank to make it right and they are trying to play hardball. I would call the Exec and tell him what they offered. Ask him to replace like for like or refund the amount on your receipt plus percentage of Apple Care. Odds are, he will call the Manager and tell him firmly to make it right. Do not mention your offer to pay for an upgrade, they will take your money in a heartbeat.
 
Usually when you go through AppleCare the rep orders a machine for you. Seeing as how a store is involved in your process, the store might say that they will replace the product with something in stock. I wonder if this would be playing out differently had a store not been involved. I think I'd just be happy with getting a brand new machine at this point.
 
puma1552 said:
Ideally I would assume they would refund the remaining AppleCare, and then I could apply that to any paid upgrade I'd like to do. However since the offer is coming from the store it doesn't appear that I have a chance to do any kind of paid upgrade, but I'm not sure. I just asked about that in the email I sent to ER so we will see what they say.
Click to expand...
I'm pretty sure you must forfeit the remaining Applecare if you agree to the replacement.

puma1552 said:
it's still a pretty high end computer by the standards of Apple's current line up, and IMO it should be replaced with something similar; I'm not looking at this as "I bought the top CTO, so I should get the top CTO now." Not at all. I should get the closest match to what I have, which because Apple updates so infrequently, the closest match to what I have is still a higher end machine.
Click to expand...

Eh...the 2.8 is nice and all, but it's got nowhere near the power of the 2.66 i7. Spec for spec, the 2.4 i5 is an upgrade to the 2.8 C2D, since the core i series is A) faster than the c2d clock-for-clock and B) can turbo boost to higher speeds.
 
Eddyisgreat said:
I'm pretty sure you must forfeit the remaining Applecare if you agree to the replacement.



Eh...the 2.8 is nice and all, but it's got nowhere near the power of the 2.66 i7. Spec for spec, the 2.4 i5 is an upgrade to the 2.8 C2D, since the core i series is A) faster than the c2d clock-for-clock and B) can turbo boost to higher speeds.
Click to expand...

Yeah, but like I said, three other areas are downgrades just for that, which isn't even much of an upgrade compared to the proven 2.8. It's an upgrade, sure, but I doubt it's that much.

I just don't want to go backwards in computing two years later.
 
If I were you I'd talk to the the executive relations guy more. He literally has the power to give you a top of the line 17" if he so deems it worthy.

First off, I wouldn't mention a lot of "I read that so and so got this replacement" and all that. Playing stupid "MacRumors what?" is usually better.

I would really stress with him the significant loss you'll be getting in terms of VRAM. That's really the biggest clincher. 2.4 i5 is actually better than the 2.8 C2D, and yeah, you'll be losing the expresscard slot, but they won't care a lot for it (you may still be able to use it to your advantage).

Apple, in general, does stay away from "feature loss". I've read several posts of people getting replacement 15" machines that had to sign waiver forms for losing the expresscard slot. And in both times I've had replacements the ER would read out feature by feature to show me I lost no features (aside from the expresscard slot).

They won't give you gift cards, or give you something from the refurbished store.

So yeah, sorry for taking you in circles but in summary I say push to deal with Apple Corporate, and less with your local Apple Store. Talk to your ER again, mention how you're being treated poorly by the store and that you simple refuse to talk to them anymore. How you want to be talked to with respect, and your issue taken seriously, rather than being treated as a pain in the neck wannabe.
 
Thanks, that's kind of the point I'm getting to with that store. Everything is "impossible" without having ER push them to do anything, and I'm just tired of dealing with them at all at this point; I don't have a very high opinion of that store at this point.

I'm waiting to hear back from my ER contact now, so I'll take it from there; I will probably request to deal strictly with him from this point onward and bypass dealing with the store entirely if possible.
 
puma1552 said:
Thanks, that's kind of the point I'm getting to with that store. Everything is "impossible" without having ER push them to do anything, and I'm just tired of dealing with them at all at this point; I don't have a very high opinion of that store at this point.

I'm waiting to hear back from my ER contact now, so I'll take it from there; I will probably request to deal strictly with him from this point onward and bypass dealing with the store entirely if possible.
Click to expand...

don't get greedy man, don't expect anything. i know what you're doing--who doesn't want a new computer??? It is moreso the fact that a new computer is more appealing than your old one. I'm sure if you keep bitching and moaning they're bound to give you a replacement. Funny how you say you really need an EC slot and 512mb vram, yet are willing to settle for an i7 without ec or a 17" without 512vram. You're just trying to milk them for all you can get. Your problems are pretty much all stemming from genius repairs to your mac that were subpar--it isn't defective. But hey, i'm sure no one wants to listen to you whine so they'll give you whatever you want. Literally this entire thread has been you complaining about your computer and apple and how much you deserve a replacement when in fact all that has happened was a faulty vid card and your OCD over how your computer should look, i'm thoroughly surprised they even offered you an i5 (which literally ***** on your 2.8, my bro has a 2.4 i5 and used to have a mid-2009 2.8C2D, it is a HUGE step up, so i can only imagine what it would do to your computer). That is much more than fair, even though an i7 should have been what they offered you--at least for a top tier MBP that was TRULY defective. They also probably realized that someone just wanted to get a free upgrade.
 
cookieronster said:
don't get greedy man, don't expect anything. i know what you're doing--who doesn't want a new computer??? It is moreso the fact that a new computer is more appealing than your old one, even if it has been repaired many times. I'm sure if you keep bitching and moaning they're bound to give you a replacement. Funny how you say you really need an EC slot and 512mb vram, yet are willing to settle for an i7 without ec or a 17" without 512vram. You're just trying to milk them for all you can get.
Click to expand...

Try reading the thread again.

I said there were two options I thought they may offer as closest replacements, didn't say those were what I wanted or what I would settle for, just that those would be the most logical replacements. I just said those were the two closest replacements for what I have, the one with Expresscard being the truer spec-for-spec replacement. I also said I was planning on doing a paid upgrade on both machines, and for all you know that means that instead of paying for a hi-res screen on the 15", I would actually pay to upgrade to the 17"--if the above mentioned 15", the closest replacement, were to be offered.

Oh, and all 17" machines have 512 MB VRAM, as I said, which coupled with the EC slot is where it becomes a truer replacement.:rolleyes:

Obviously you haven't even read the thread, because they already agreed to give me a replacement without me ever mentioning the word replacement; in fact the first AppleCare guy came right out and said point blank he would replace it if it were up to him, and the AppleCare exec relations guy made it happen without me pressing for it.

I don't get it, it's like I'm getting flamed for wanting a computer that works with the specs I paid for. It's like if I don't settle for the bottom end machine, a downgrade in several areas, then I'm a greedy SOB. Maybe I should settle for a bottom end 13" too then?

Not even going to waste my time with your edit.


Done updating this thread, **** it.
 
puma1552 said:
I don't get it, it's like I'm getting flamed for wanting a computer that works with the specs I paid for. It's like if I don't settle for the bottom end machine, a downgrade in several areas, then I'm a greedy SOB. Maybe I should settle for a bottom end 13" too then?
Click to expand...

dude i think you should settle for an ipod touch instead.
 
puma1552 said:
I don't get it, it's like I'm getting flamed for wanting a computer that works with the specs I paid for.
Click to expand...

It works perfectly fine now. You're just pissed that this has taken a while and that when it finally came back working to your liking, it was scratched. Cosmetics don't affect workability or performance.

My brandie new out of the box MBP had a small abrasion on one of the rounded corners. I was really annoyed by this. It drove me nuts. Each day, a little less so. Today? Forgot all about it till just now.
 
puma1552 said:
I don't know if that's really true--it shouldn't be--but even if it is...well, I've got a top spec CTO MBP, a MBA, a 24" ACD, an iPhone 3G, 7-8 iPods, a Time Capsule, etc etc...
Click to expand...

It's totally true. lol When you get to Customer Relations (on the phone), you can tell them you've been a customer for a long time (if you have), and they will take notice. :)
 
puma1552 - ignore the trolling newbie, I'm sure it would be a different story if he were in your situation.

As far as people saying that it is acceptable to get a computer back from repair working but with "cosmetic" scratches is just ridiculous. There is nothing wrong with expecting a computer back in the same condition it was sent in.

If you took your car in for repair and got it back with a scratch on the door, you would not be happy. The same principles apply whether it be a $30,000 car or a $3000 computer.
 
creative78 said:
puma1552 - ignore the trolling newbie, I'm sure it would be a different story if he were in your situation.

If you took your car in for repair and got it back with a scratch on the door, you would not be happy. The same principles apply whether it be a $30,000 car or a $3000 computer.
Click to expand...

They'll just replace it with a newer model possibly even one class higher :rolleyes:

/sarcasm
 
No they'd repair the car, but when you get it back the scratch is gone but this time the door falls off when you open it...
 
And i'm sure they would replace the car too if you paid good MONEY for a WARRANTY! It's not like the op is just trying to get free crap, he paid for applecare so when this situation came he would come out on top, but instead apple is just crapping all over him.
 
I believe you should get the best you can get you had problems then they damanged your machine! Get all you can!!
 
puma, i'm interested in the final outcome of this whole situation.

please ignore the troll
 
It's only a matter of time till you get banned. Everyone ignore him, remember don't feed the troll. OP, hope it works out what you want, I've been following your story and it seems very interesting.
 
Hope the OP comes back. I am curious to see how Apple concludes the situation. I personally would imagine that they'd be okay with allowing him to do a paid upgrade to the 17" model, but who knows. Getting the new i5 is nice, so I think allowing him to upgrade to the 17" would be a decent solution to all parties. Puma, what ended up happening?
 
tflournoy95 said:
wowo i cant believe you went through that much trouble. if i ever get one im getting it from bestbuy with the bestbuy warranty.

any problems and i get it replaced no questions asked.
Click to expand...

I am not sure if you are being sarcastic or serious.

If you are serious, you have obviously never bought anything with bestbuy warranty and had to return it.

The replacement policy is far from "no questions asked". They will ask you so many questions that you would think that you were a terrorist being interrogated.

Seriously, it is easier to complete a triathlon without limbs than to get a replacement from Best Buy. Trust me, I used to work there.
 
wywern209 said:
when you finally come to a conclusion with this dilemma, please tell us what the ending was.
Click to expand...

grahamcracker said:
And i'm sure they would replace the car too if you paid good MONEY for a WARRANTY! It's not like the op is just trying to get free crap, he paid for applecare so when this situation came he would come out on top, but instead apple is just crapping all over him. So you should just go choke on a jar of dicks cookieronster
Click to expand...

spencers said:
puma, i'm interested in the final outcome of this whole situation.

please ignore the troll
Click to expand...

Mac-key said:
I second that! Lets hear how this thing played out
Click to expand...

milbournosphere said:
Hope the OP comes back. I am curious to see how Apple concludes the situation. I personally would imagine that they'd be okay with allowing him to do a paid upgrade to the 17" model, but who knows. Getting the new i5 is nice, so I think allowing him to upgrade to the 17" would be a decent solution to all parties. Puma, what ended up happening?
Click to expand...

Well, since so many people are interested--my contact at Apple emailed me yesterday to say that he was out of the office, but that he would call me today to discuss this so I should be getting a call sometime today, hopefully with a final solution. I'll let you know.

and LOL @ jar of dicks, ahahaha
 
So I just talked to AC, he said the store should've offered me a high end 15" so he talked to them and got back to me to tell me I can get the high end i7 machine. I was pretty happy with that; the first time I talked to him I asked about paid upgrades or paying the difference to get the 17 but he said they couldn't do that although it will be a CTO since he said they'd order it with the 7200 rpm drive.

So in the end I'm getting exactly one of the two machines I thought should have been offered. It would be nice to pay for the hires screen or to jump to the 17 but I can't complain...I'll just need to look into Expresscard workarounds.

Huge thanks to Applecare and executive relations :)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back