wait you were so impressed with an in-store experience that you bought a $3000 device?
MS stores are almost always ghost towns. Assuming you had a good experience because the staff was desperate for some human interaction.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Angela Ahrendts Departing Apple in April, Deirdre O'Brien to Oversee Retail and People
- Thread starter MacRumors
- Start date
- Sort by reaction score
wait you were so impressed with an in-store experience that you bought a $3000 device?
MS stores are almost always ghost towns. Assuming you had a good experience because the staff was desperate for some human interaction.
I think the Apple Stores got worse under her direction. I'm glad they're getting good ground traffic, but the wait times for genius bar appointments are going into the following week.
I have to agree that is an odd promotion. One has to wonder if it is was based on tenure and affirmative action.
Apple Store in general is not doing well except in certain location and cities unless you live in that city and you won't notice it. First of all Apple has just increased their online presence with the deal with Amazon, it's a thing now to buy stuff online and that speaks a lot for Amazon customers that's the reason why Amazon is dominating the online market. Secondly, frustration of going to Apple Store just keeps growing unless you have the Apple Care, if you have problems with your device without warranty be ready for some suggestion to just buy a new one. Also the online to store pre-order/activation was a failure and people are getting frustrated they rather go to carrier store now than Apple Store. And obviously if you've been paying attention and the news confirms it that iPhone sales is down that means fewer people visiting Apple Store is fewer people wants to buy it. Like I said if you don't notice that in your town then maybe that particular store is doing really good.
I’ve noticed very little to no change in any of the retail stores in Australia I’ve been to in the past 5, or even 10 years. This is both a good and bad thing. They do some things quite well, and others not as much or at all.
In general I try to get in and out of the Apple stores as quickly as possible. They’re (perhaps deliberately) not a place they want you to hang around for too long without buying. They still let you play with the computers in peace, but the tables are so low it hurts my back to hunch over them for more than a minute or two.
In general I try to get in and out of the Apple stores as quickly as possible. They’re (perhaps deliberately) not a place they want you to hang around for too long without buying. They still let you play with the computers in peace, but the tables are so low it hurts my back to hunch over them for more than a minute or two.
It makes sense if the new focus on the Apple stores is to focus on the employees. As the head of HR, she would have had quite a bit of oversight into the policies and practices of the store employees.
Exactly. The amount of foot traffic in a MS Store is like 1/20th of the foot traffic in an Apple Store
This. Apple drove the whole market up into luxury pricing. And then they raised their pricing again to continue to differentiate themselves as a luxury brand.
Yes, exactly! I've been saying this for awhile now. Apple has become like a designer brand. Expensive laptops, expensive iPads, expensive iPhones, expensive accessories. The watches are actually a pretty good deal, but that's only because the Edition experiment (which happened under her watch, no pun intended) failed!
Do you have a source for that?
Not debating that you’re wrong, but im genuinely curious. I thought it was such an odd launch and I kinda want to know what happened.
Unlikely. Her expertise in that facet was always available to those in charge. There’s so much more to retailing than employee engagement or satisfaction that she doesn’t have experience with.
Revamping the service department would be an admission that more people need service. Apple wants to maintain the image of the Maytag repairman sitting around with nothing to do.
Is it really necessary to be this hateful? Wow, the current political climate is taking a toll on people.
yeah, she ruined the apple retail stores. the new designs SUCK for usability, clarity, and purpose.
Seriously? You think that TC has done more to carry Apple forward than Steve Jobs?
What has Tim done from the ground up that has been wildly successful?
Apple Watch? I love mine, but it’s hardly ‘made’ the company.
Apple TV? LOL
Apple Car?
HomePod?
Perfecting Siri? (Every time I ask my wife, “Are you serious?” my phone chimes in, “I can help you with that.”
China was a bust until they lowered the price on the most recent phones. He’s paying France a half-Billion dollars in back taxes.
All the stuff that drives the company is still riding the coat tails of Steve.
Compare apple’s valuation, sales, profits, number of employees, or any other quantifiable metric now vs when jobs was in charge.
I think there is something to that theory as well.
She has enough money to swim in gold coins like Scrooge McDuck, anyway.
There are a lot of people who were huge Apple fans for a very long time, in my case since the mid-90's. As a tech company, Apple peaked in 2012 and is currently undergoing its death rattles. The money-making juggernaut is irrelevant to customers and fans. It's the technology products and customer appreciation that counts. And in those areas apple is not doomed, it's way past that.
For those of us who loved Apple, what it stood for and what it meant, to see it turned into this grotesque perversion, yes, it is absolutely necessary to feel this level of hatred to those responsible for murdering what we loved and then desecrating the memory.
If we didn't care, we would't have the passion to feel this level of hate.
[doublepost=1549481426][/doublepost]
And this is the sort of idiotic viewpoint that exemplifies everything wrong with Apple. The idiots running the show like Timmy and Eddie Clueless and the so-called current crop of fans have all the passion and interest in the product that can apply to the gas company or coca-cola. If to you there's nothing special about Apple other than valuation, sales, profits, number of employees or any of the foolish metrics (from a customer/fan point of view) that you want to talk about, why don't you just delete your account here and go worship one of the major banks? If you care more about Apple profits than how crappy Macs hardware is compared to Dell and Razor or how crappy iPhone hardware is compared to Samsung, why are you even here?
Last edited:
True. But he delivers: pretty much a macOS and an iOS upgrade each year. What exactly did she deliver, other than platitudes?
[doublepost=1549482601][/doublepost]
Amen to that. When Jobs came back he said, “The trouble is the products. There’s no sex in them anymore!”. Alas, we’ve come full circle.
[doublepost=1549482788][/doublepost]
Edition is interesting: a $10,000 Apple product that couldn’t receive updates within two years of launch. Tim Cook’s Apple, ladies and gentlemen.
Last edited:
Never understood the Microsoft store amongst countless PC vendors. M-Soft stores seem to make as much sense as having individual yogurt brand stores.
You're right, but even in that effort, Apple management is just too stupid to get it. When you buy a designer brand, it's about the experience, you pay a fortune for a Louis Vuitton purse, but the product you get it complete. If you buy the latest model iPhone and latest model Mac, you can't connect them to each other without buying even more overpriced accessories. Fine, charge $2000 for a photo or tablet, but you damn well better include all the accessories to make it a complete product. At the price point, it should be a no brainer that the pencil comes with the iPP. Could you imagine the shoulder strap being sold separately on a Louis Vuitton purse? Apple is not a designer brand. They're commodities which can, for now, command a premium price based on the recent memory of what they were.
Also, designer brands are someone exclusive. People wan't Burberry because most people cannot have Burberry, they're willing to pay a premium just to have what others cannot. Last week, Timmy told us there are 1.4 billion iToys in current use. 20% of the population of the entire planet owns an iToy. They are not a designer brand.
In my city, the Microsoft store is a few doors down from the Apple store in the same high-end mall. The MS store is typically busier than the Apple store and for good reason. Apple always has a display of their latest phones that are just like last year's phones. MS is always showing off some cool new tech.
A few years ago when it was newish, they had a 3D printer running that would draw a crowd. More recently, they had an HTC Vive setup for customers to try out modern VR. That drew a huge crowd for months. Apple is so much about the phones and watchbands they don't even have a mac mini or macpro on display, and the small handful of imacs is hard to find. Why go look at watches when MS is showing something cool every time. The XBox Ones playing on huge screens looks a lot more impressive than a display of watchbands. The MS store even sells raspberry PIs to help push windows10 IoT edition. It is just a cooler store with cooler products.
5 years ago, the MS store was a ghost town and it was had to squeeze into the Apple store. This is Ahrendts legacy, the Apple store is a pathetic, boring hole next to the MS store.
Last edited:
LOL. Sure.
99% of the complaints in this thread about the apple store are that it's too crowded. You have the one ghost town somehow.
The internet is full of photos comparing MS store to apple store, showing that MS is empty. But someone you live in the one, unnamed, town, where there's a rave going on in the MS store, and tumbleweeds are blowing through the apple store.