Yeah, the idea of buskers in what is essentially an upscale store seems strange at first thought, but maybe it's just me. I'm more used to seeing that sort of thing in the subway/metro or at a busy street corner.
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Angela Ahrendts Talks Concepts Behind Next-Generation Apple Stores at Most Powerful Women Summit
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She didn't say stores were the most important product, she said they were the biggest product.
That's just the point. The correlation is missing. Given the lack of relevant inventory the Stores should be humble and modest.
If social importance is a priority, instead of charging premium prices sell out or give away 3 yr old stuff.
Or either become a Museum...
Exactly. I bought an Apple Watch a couple of weeks ago for my wife and did store pickup and didn't even go to the store until the next evening to pick it up. I timed how long it took ... 45 minutes and only about 5 of that was spent with the sales person who was overly rude and just wanted me out of the store. I used to love going to the Apple Store but now I absolutely hate it.
A couple of weeks before I bought that watch I wanted to have my wife try on both 38mm and 42mm watches to see which size she wanted and I wanted to try on a series 2 stainless one to see if I the extra weight bothered me over my original aluminum Apple Watch. We stood around in the store for over a half hour for someone to open the drawer so we could try on Apple watches and when someone did finally help us she didn't really want to help us and again was rude and just wanted to lock the watches back up and get us out of the store.
I don't know if it's just my local store or what but the sales people are so blunt and rude and the wait times are ridiculous. I could probably buy a car from carmax quicker than it took to pickup a prepaid Apple Watch and that's honestly very sad.
I think we can assume that the inventory won't always be irrelevant and out-of-date.
Why wait until the MacBooks are updated before thinking about how to scale up your Apple retail stores?
I am afraid you're prone to WatchBanditis*
* A disease that makes you think everything new adds substance instead of emptiness
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But is that in an older store or one that has been redesigned with Angela A's vision in mind?
I agree with your assessment when I think of how my local Apple Store has been. It's been closed for remodeling for several months, however.
I can't wait to see the new design and I'm really looking forward to the opportunity to learn Swift programming along with any of the rest of my family who want to come with me. Alas, my problem will be finding parking and perhaps safety, both of which have been a problem with malls around here.
However there is one huge problem that Angela is not responsible for and can't fix: lack of products. All of the new attractions she is implementing are distractions from the fact they are selling a stale lineup of their base products. Perhaps they can make their line of accessories and peripherals more robust and incorporate those into their classes and demos so customers can get a better sense of what their iPhones and watches and iPads can do when expanded upon with the right supporting products.
My only criticism I have of her is the fact she's prioritising walk in customers to the stores over online pre-order customers.
I like many on this forum ordered our iPhones before they went on sale. I ordered mine on September 12th. My delivery date isn't until November 18th and yet on this forum I'm seeing people waltzing into Apple stores all over the world and picking up the phone I ordered without needing to book an appointment or anything.
The stores are being restocked constantly meanwhile customers who've already committed to buy with Apple online are having three month waits from order date to receiving their phones.
What is even the point of pre-ordering now? Certainly not guaranteed first come first served that's for damn sure.
I like many on this forum ordered our iPhones before they went on sale. I ordered mine on September 12th. My delivery date isn't until November 18th and yet on this forum I'm seeing people waltzing into Apple stores all over the world and picking up the phone I ordered without needing to book an appointment or anything.
The stores are being restocked constantly meanwhile customers who've already committed to buy with Apple online are having three month waits from order date to receiving their phones.
What is even the point of pre-ordering now? Certainly not guaranteed first come first served that's for damn sure.
Wow! Which store was this? At the Alderwood Mall and Bellevue stores, they're packed with customers and sales associates.
As for the concept, I think it's great. My two younger daughters got to go to Apple Camp this year and they loved it. It's nice to have them go to a camp where they learn something fun and get to come home and use it on all of our Apple devic.... HEY! I see what they're doing here!
Clever on both of our parts...
Now I have to save up for another iPad Pro...
It is amazing that Cook is still using the "pipeline" every once in a while. Maybe he means the watch bands are the amazing things?
You just named my two favorite Apple designs of all time.
The iMac G4 is still amazing, even when compared to the current Macs. I wish that Apple would release retro designs with current hardware. (I know people are going to reply saying they would just settle for current hardware, so I am beating them to it.)
As for the iPhone 4 and 4s, these were the most beautiful design of any iPhone. It looked very unique compared to the competition, and even the iPhone 6, 6s, 7.
Actually, when I first saw the iPhone 6, I thought it was an Android phone.
I'm not sure if its something i've not noticed before or just been lucky in who i approached, but back before she was in charge of stores, i would walk in, and find somebody and they would sell me what ever i asked for, be it a Mac, or an iPhone. Last time i went in to get an iPhone i had to wait for somebody who sold iPhones to become free as the person i asked was on the Mac department . In my head i was thinking just ask for somebody to bring the box out the store room and sell me the dam iPhone.
Is this her doing?
Is this her doing?
BAHAHAHAHAAHAHA
yeh. Apple really struggled before she took over ey. it was only the worlds most powerful company back then too
Apple has lost focus, designing innovative flagship retail stores for products that haven't seen any industrial design for many years now.
You realize they are referring to Burberry, not Apple right?
My own experience in the apple store is too few employees for number of customers. The product is out there, but the artistically oriented clean look means there is no product information, so I can't figure anything out until I talk to the employee. Not a terrible experience, but a little irritating. As a computer oriented person, the shortcomings of the product line are more relevant than the notion that the inside of an apple store looks like the museum of modern art, were said museum packed with people. The employees are clean and polite, if perhaps in a big hurry to be done talking with you, as the store is under-staffed.
Sorry but she's a hack!
I balk everytime i have the experience of buying stuff in the apple store. especially when you want a receipt you have to give your email, like why? That they don't have a location in the store or a person with 'pay here' written on them is appalling.
Apple store still the worst customer experience for actually buying stuff but great if you don't know what a computer is, they can dazzle those kind of people all day.
When you know they only get targeted on selling apple care and instore lessons you start to realise why the service is so so bad. Sure they're helpful but they aren't looking to make you happy and the dead end job of retail means the workers are ambition-less. The motivations of most store workers are clear but in the apple store because they don't want to close a sale you are left with slow, structureless employees who will happily ramble on and find out if you need some services you don't want based on something you do actually want to buy.
Sure it's a nice low pressure environment to browse in but if you want to shop it's dreadful. I'm a man i go shopping to buy stuff and go home.
I balk everytime i have the experience of buying stuff in the apple store. especially when you want a receipt you have to give your email, like why? That they don't have a location in the store or a person with 'pay here' written on them is appalling.
Apple store still the worst customer experience for actually buying stuff but great if you don't know what a computer is, they can dazzle those kind of people all day.
When you know they only get targeted on selling apple care and instore lessons you start to realise why the service is so so bad. Sure they're helpful but they aren't looking to make you happy and the dead end job of retail means the workers are ambition-less. The motivations of most store workers are clear but in the apple store because they don't want to close a sale you are left with slow, structureless employees who will happily ramble on and find out if you need some services you don't want based on something you do actually want to buy.
Sure it's a nice low pressure environment to browse in but if you want to shop it's dreadful. I'm a man i go shopping to buy stuff and go home.
Most Powerful Women Summit?
What a ridiculous name. It sounds like a programme on MTV. Imagine if there was a Most Powerful Men Summit! Is there a Most Humble Women Summit, too? If not, why not? Why should only powerful women get a summit? Yes, I'm being a little facetious, but it's to highlight the juvenile nature of such a stupid concept, something that reflects the deplorable stupidity of business today. Sexism is fine as long as it is against men.
As to Angela: I think she was a terrible hire, and has proved herself to be a complete waste of money. The Apple stores are more unfriendly than ever. She botched the Apple Watch launch. The watches are presented poorly and given far too much prominence.
Cook hasn't a clue when it comes to hiring staff. I think the biggest difference between Jobs and Cook is their ability to see genius and bring it out in people. Jobs absolutely excelled at this, and gathered a team that was greater than their parts. Cook, by contrast, is divorced from the day to day running of Apple, and has no idea how to inspire and guide his team. And the appalling hires he has made as CEO speak for themselves. This is my opinion, but one which I believe is shared by many here.
What a ridiculous name. It sounds like a programme on MTV. Imagine if there was a Most Powerful Men Summit! Is there a Most Humble Women Summit, too? If not, why not? Why should only powerful women get a summit? Yes, I'm being a little facetious, but it's to highlight the juvenile nature of such a stupid concept, something that reflects the deplorable stupidity of business today. Sexism is fine as long as it is against men.
As to Angela: I think she was a terrible hire, and has proved herself to be a complete waste of money. The Apple stores are more unfriendly than ever. She botched the Apple Watch launch. The watches are presented poorly and given far too much prominence.
Cook hasn't a clue when it comes to hiring staff. I think the biggest difference between Jobs and Cook is their ability to see genius and bring it out in people. Jobs absolutely excelled at this, and gathered a team that was greater than their parts. Cook, by contrast, is divorced from the day to day running of Apple, and has no idea how to inspire and guide his team. And the appalling hires he has made as CEO speak for themselves. This is my opinion, but one which I believe is shared by many here.
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In the immortal words of Inigo Montoya, “You Keep Using That Word, I Do Not Think It Means What You Think It Means”.
Someone labeling a woman a feminist does not make that person a hater. No more than the act of actually being a feminist.
It reminds me of our younger teenage girls that would always label a remark "sexist" or "racist" if anything you said anything that wasn't 100% gender or race neutral.