OK, that is very strange indeed.
Absolutely! Truly delete in every aspect! If I hadn't of known it was there previously, I would of been none the wiser! The upsetting legal issue is, Apple should refund the customer and then chase up the cost with the film company etc. But it shows, whatever Angela or Tim say on stage about their wonderful Apple experience to their customers, once a purchase is over 90 days, there really isn't any customer experience support! It's impossible to speak to Apple management about issues like this!
[doublepost=1507998141][/doublepost]Boyd here is the end of the conversation with Apple...
Michelle
Thank you for your patience. It does look like this movie has either been removed from the store or modified since the original date of purchase. Because of this, we will not be able to assist with restoring this movie. If you have it backed up, you can restore it that way. If not, you will need to repurchase it.
Me
It's still on the iTunes store as of today though
Michelle
It’s been modified and that’s why you can’t redownload the other copy.
It’s all about the provider.
Me
Apple really need to have print on their iTunes store saying DOWNLOAD your film
Michelle
I am sorry. It’s all about how the contracts work with the artists provide the stuff. You are welcome to leave feedback about this. Go to Apple.com/feedback and click iTunes.
Thank you for contacting AppleCare today! Remember, Your case number is 10xxxxxxxxx7 and we are open in chat 24/7/365 days a year. Once more my name is Michelle and I hope you have been satisfied with the support I provided! if you have any questions or concerns, please do chat us back! Have a great day!