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iPod touch Anyone's touch shipped from Apple Online Store Yet?
- Thread starter solarguy17
- Start date
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Still..the same..maybe this after noon?
Status: "Prepared For Shipment"
Shipping: Sept 28th
Delivery: Oct 4th-5th
Status: "Prepared For Shipment"
Shipping: Sept 28th
Delivery: Oct 4th-5th
It's interesting (though makes no sense) that some orders are showing that they're shipping on 28/9 but not delivering until later in October. Mine (not yet shipped) shows shipping on 28/9 and delivery 1-2 Oct. Clearly these dates have virtually no meaning! 
It's interesting (though makes no sense) that some orders are showing that they're shipping on 28/9 but not delivering until later in October. Mine (not yet shipped) shows shipping on 28/9 and delivery 1-2 Oct. Clearly these dates have virtually no meaning!
Actually, 7-8 day shipping is normal for where I live.
My iMac was 2 weeks late, a week because of parts, and thus upgraded shipping and another week for who knows what..I was not happy, that is until I set it up. I am going to hope the same with the iPod, though I'd really like to have it for this weekend.
this is dumb I was hopeing to see someo sort of shipping morning or midday today but so far nothing!
Ahhhh!!!
Everyone call Apple and complain, apperently some people are getting gift cards for the inconvience and crappiness of this. Im gonna try later.
Ahhhh!!!
Everyone call Apple and complain, apperently some people are getting gift cards for the inconvience and crappiness of this. Im gonna try later.
Look on the bright side. Maybe the delay will mean you'll get one without the negative black issues
I just spoke with apple,I talked to the customer service rep who had no idea that stores (apple and BB) had touchs at all. She said that they were still shipping on the 28th and that I was good that mine was preparing to ship. And they cant cancell it. So i asked to speak with a supervisor.
She explained why they could not cancel it, (lots of ipod in warehouse ahving to go find mine and delete the order infeasible) so I said ok then what can I do becuase i want to cancel it becuase i can pick it up at bb and apple store.
She said only thing they could do is email me a return slip and as soon as I get it slap the return label on it and had it back to the fedex guy, paid shipping money returned to account within two to three days after they recieved it back. Said it was quickest way becuase they would know it was being returned. So I said I will do that then. And then I said somethign about it being ridiculous that it has been preparing to ship for 4 day and not shipped. She didnt belive and looked my order history. Saw it had been preparing to ship on Friday morning very early (aprox 3:00AM est) and not yet ship... she was very kind and said if I would wait for it to show up via shipping she would drop the price $100
Then, she confimed so we have a 16GB Ipod Touch for $299. Plus $14 tax!!!! I am at work so I could celebrate very much but I am extremly happy. I have never heard of a company do that, esspeccially on a low profit item. On the plus side I will most likely get different batch then current batch which seems screwed up. (screen and audio)
I am one very happy apple customer
And to think I had to finangle HP to answer a simple question about the update they do.
YEA!
Dang that is hard to believe that they dropped the price like they did for you. I am on the phone now so hopefully I will get some answers.
I am on the phone now so hopefully I will get some answers.
I talked to the customer service rep who had no idea that stores (apple and BB) had touchs at all. She said that they were still shipping on the 28th and that I was good that mine was preparing to ship. And they cant cancell it. So i asked to speak with a supervisor.
She explained why they could not cancel it, (lots of ipod in warehouse ahving to go find mine and delete the order infeasible) so I said ok then what can I do becuase i want to cancel it becuase i can pick it up at bb and apple store.
She said only thing they could do is email me a return slip and as soon as I get it slap the return label on it and had it back to the fedex guy, paid shipping money returned to account within two to three days after they recieved it back. Said it was quickest way becuase they would know it was being returned. So I said I will do that then. And then I said somethign about it being ridiculous that it has been preparing to ship for 4 day and not shipped. She didnt belive and looked my order history. Saw it had been preparing to ship on Friday morning very early (aprox 3:00AM est) and not yet ship... she was very kind and said if I would wait for it to show up via shipping she would drop the price $100
I have never heard of a company do that, esspeccially on a low profit item. On the plus side I will most likely get different batch then current batch which seems screwed up. (screen and audio)
I am one very happy apple customer
And to think I had to finangle HP to answer a simple question about the update they do.
YEA!
Yeah but, what actually makes you think that you're getting an iPod from a different batch? I mean, I was thinking about it and you could have the same iPod batch everyone else has... just, yours is sitting in a warehouse and not in a store... what's the difference?
At $299 even if he has to arrange for a swapout through an Apple store he still got a helluva good deal on the 16GB.
He could use it for months and resell it for not much less than he paid for it.
Well I just got off the phone with an Apple rep and he was really no help. So I asked to speak to a supervisor and he really didn't want me to talk to him but I said that I would like to. After talking to the supervisor and explaining that it was ridiculous that I ordered right after the Keynote but I could go into the store and pick one up today. He said that he could either email me a return shipping label or that if I would still want the online order that he could drop the price $50 for the 8gb and that it would be shipping this week. So I said that was great and Thanks so much for the help. 
Yeah, I realized that soon after I wrote that. But I am hoepful the hold up means that they are delayign to confim the screens are going to be good becuase if they are packaged together with other prepored to ship then they most likely are other from last weeks production run.
I can only hope.
I think a lot of you should consider canceling your orders. Normally I would never say this, but this time it seems that the QC problems are really, really bad. I just canceled mine and am going to wait for it to come to a big box store with a more lenient return policy - that way I don't need to play roulette, apple-style.
Dang that is hard to believe that they dropped the price like they did for you.
Maybe Steve's getting ready with another $100 bonus for defective screens. Anyhow I have a feeling apple will use the Next two weeks before they have to ship them for the promised 9/28 ship date, to deal with this issue.
I talked to the customer service rep who had no idea that stores (apple and BB) had touchs at all. She said that they were still shipping on the 28th and that I was good that mine was preparing to ship. And they cant cancell it. So i asked to speak with a supervisor.
She explained why they could not cancel it, (lots of ipod in warehouse ahving to go find mine and delete the order infeasible) so I said ok then what can I do becuase i want to cancel it becuase i can pick it up at bb and apple store.
She said only thing they could do is email me a return slip and as soon as I get it slap the return label on it and had it back to the fedex guy, paid shipping money returned to account within two to three days after they recieved it back. Said it was quickest way becuase they would know it was being returned. So I said I will do that then. And then I said somethign about it being ridiculous that it has been preparing to ship for 4 day and not shipped. She didnt belive and looked my order history. Saw it had been preparing to ship on Friday morning very early (aprox 3:00AM est) and not yet ship... she was very kind and said if I would wait for it to show up via shipping she would drop the price $100
I have never heard of a company do that, esspeccially on a low profit item. On the plus side I will most likely get different batch then current batch which seems screwed up. (screen and audio)
I am one very happy apple customer
And to think I had to finangle HP to answer a simple question about the update they do.
YEA!
What did you tell them to get the $100 off, I tried and was told there was nothing they could do?
Refuse Delivery - encouraged by Apple
Like many others, preordered 20 min. after keynote. Today, I have a (good) 16GB Touch bought in-store on Sat., and my "preordered" 16Gb still stuck at "prepared for shipping."
On my 1st call yesterday, rep. said he'd try to cancel it as an exception, and I could return (mail back) if not.
On my 2nd call, today, rep. said he'd escalate the issue and really try to get it cancelled. But if not - and the rep told me this - just refuse the package when it's delivered, and FedEx will ship back to Apple, and I'll get a full refund.
Now, I knew you could refuse a package and this would happen. But the Apple rep. himself "authorized" it.
I'd strongly encourage everyone in this situation to do the same. If you accept the package, you may have to pay for return shipping, tracking, insurance, etc. If you just refuse it, it's all Apple's cost and concern.
Note: the reps. became much more willing to help when I explained that I'd already bought one in stores while my preorder still languishes.
Like many others, preordered 20 min. after keynote. Today, I have a (good) 16GB Touch bought in-store on Sat., and my "preordered" 16Gb still stuck at "prepared for shipping."
On my 1st call yesterday, rep. said he'd try to cancel it as an exception, and I could return (mail back) if not.
On my 2nd call, today, rep. said he'd escalate the issue and really try to get it cancelled. But if not - and the rep told me this - just refuse the package when it's delivered, and FedEx will ship back to Apple, and I'll get a full refund.
Now, I knew you could refuse a package and this would happen. But the Apple rep. himself "authorized" it.
I'd strongly encourage everyone in this situation to do the same. If you accept the package, you may have to pay for return shipping, tracking, insurance, etc. If you just refuse it, it's all Apple's cost and concern.
Note: the reps. became much more willing to help when I explained that I'd already bought one in stores while my preorder still languishes.
You say talk to the rep and then say that you want to speak to a supervisor. My rep came back and said that he could send me a return label for the Touch if I wanted to buy one at the local store or that I could still talk to the supervisor. I said that I did and I just explained my situation and asked if there was anyway they could compensate for my problem and then he told me about the price break.
Thanks, thats pretty much what I did and the supervisor was very quick and mean about it and it seemed like she was talking down to me...we will see...
I didnt ask for it. I simply said I was disappointed that Apple let this happen. She offered it after I explained that the status changed from "Not Yet SHipped" to "prepared to ship" on Friday morning and it had been like that ever since and now I cant cancel it. She sounded realyl surprised when I said that and she checked my order status and history of it and said yeah that ridiculous. And then made a choice of $100 off or I could return it for free with a return label and the credit back to my card.
I didnt ask her for anything, I was expecting like a $15 credit or giftcard to use on iTunes.
But this is much better.
Danbury
Just got off the phone with Apple Store danbury, They say they just sold out of the iPod Touch, and should have more, How the F are they getting shipments daily, and Mine has yet to ship from the factory?
http://images.macrumors.com/vb/images/smilies/mad.gif
Just got off the phone with Apple Store danbury, They say they just sold out of the iPod Touch, and should have more
, How the F are they getting shipments daily, and Mine has yet to ship from the factory?http://images.macrumors.com/vb/images/smilies/mad.gif