Apple yesterday posted a
support document addressing the
2018 iPad Pro bending snafu that's been circulating around the internet over the course of the last couple of weeks.
Image via the MacRumors Forums
In the document, Apple describes the new design of the unibody enclosure of the device and how cellular models use a new co-molding process to create the antenna bands in the chassis.Apple says this process helps ensure the new iPad Pro models can meet a flatness specification of no more than a 400 micron deviation along any side, which less than the thickness of four sheets of paper. This is a tighter specification than on any previous model, but Apple says the new design could make any minor deviations more visible than before.New iPad Pro owners first began noticing slight bends in their tablets shortly after the launch of the new device, prompting them to
share their concerns on the
MacRumors forums. iPad Pro users were worried about the structural integrity of the device, which is the thinnest iPad ever.
Users are encouraged to contact Apple if they believe their devices do not meet Apple's stated specifications, and the company reminds users of a 14-day return period and one-year warranty available on Apple products.
Apple devices have previously had issues with bending, and there was major consumer outcry over a "bendgate" controversy with the iPhone 6 Plus, which saw the iPhone
bending due to regular use. iPad Pro owners are, understandably, concerned about another bendgate situation.
Apple last month told
The Verge that the slight bending that some iPad Pro models are exhibiting is a side effect of the manufacturing process, caused by cooling of the metal and plastic components, but the new support document offers additional detail on the situation. While no official Apple statement was included in
The Verge's article, it clearly said that Apple did not consider the bend to be a manufacturing defect, leading to customer confusion.
(Thanks, Bob!)
Article Link:
Apple Addresses 2018 iPad Pro 'Bending' Controversy, Says Subtle Deviations May Be More Visible Due to New Design