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Not trying to be an apple apologist here, but there are grains of truth in what they are saying e.g.
It's impossible to mass manufacture something like this and have it be perfectly flat. The tolerance they specify is within norms.

I also think the new "hard edge" design does make it more visible than the prior rounded edges. In fact that might have been part of why Apple designed the older iPads that way to begin with. Your eye can be very easily fooled especially when it comes to flat or level. Just ask any decorator.

That being said, I haven't seen anyone yet actually measure one of these iPads to see if it's within tolerances or not and report it. It's also equally likely that because of the manufacturing process, a larger amount than normal are coming out more bent and Apple's QC is slipping.

PS: I also have a Surface Book 2 13 inch which has a slightly visible sag on the upper left where the WiFi antennas are. It doesn't affect operation and it still fits the keyboard base fine. I would not have even noticed it in actual use but discovered it only when I went looking for it
 
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I can somewhat attest to this, my 12.9” gen. 2 has a slight bend (when I got it) which you can only observe when you run the edge of a ruler along it. It’s also very subtly concave in the centre. Maybe that’s why all their laptops have convex shapes and the Gen 1 iPad followed that design language too.

Perhaps we just need glass backs on these things. Bring back the iPhone 4 design for everything! :)
Lol! EXACTLY. My 1st gen iPad Pro has a “bend”.
 
This is the second message from Apple where instead of apologizing it's actually saying that the bend is because they are too good at manufacturing products. The tone of their next message, the third, will be that actually, the bend is customers fault who wants thinner and thinner products and that they are never satisfied. In the future, I see that the increasing price tag of any products will be a customers fault as well who persists in sticking on their devices for more than one year instead of updating. Why don't we just shut the **** up and simply buy a big tube of lube?
 
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That’s nonsense and completely against the culture of product excellence Steve’s Apple came to be known for. Their complacency and arrogance under Cook have become unconscionable.

Of course people will call us Apple product users “sheep” when Apple itself treats their own customers like lemmings walking towards a cliff. :mad:
 
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If Apple is willing to provide replacements for every iPad Pro bent as in the picture in the OP, then fine, as they would find that bend far more than "microscopic". If they find that much bend normal then please, Apple, please pull your head out of your ass. You are not the only company building quality tech. Eventually, enough of this type of BS will catch up.

Except that picture that Macrumors is using is not an out-of-the-box picture. It’s from a used iPad. It’s so misleading to attach it to this article.
 
Bent from factory - an easy replace in the 1st 14 days.

Bent from normal expected usage over x months - more of an issue as Apple not likely to accept as faulty.

Puts me off buying one, but not as much as the outrageous price of them puts me off !!!
 
Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.

My MacBook Pro , iMac Pro , iPhone , iPad Pro (original) all have tolerances and have no obvious bends .

All devices have tolerances - people are not debating this .

Question is the structural integrity of the new iPad , is it too weak due to form over factor - and that is a debate to be had
 
Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.
Then how come there was never an issue with previous generations of iPads?
 
Bent from factory - an easy replace in the 1st 14 days.

Bent from normal expected usage over x months - more of an issue as Apple not likely to accept as faulty.

Puts me off buying one, but not as much as the outrageous price of them puts me off !!!

You nailed the issue here . I don’t care about out of the box , it’s the post 14 days , for something so expensive
 
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